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March 2024 by Nissa C.
Top notch customer service. They worked alongside my insurance company without any issues. And my car looks like it was never damage. Five stars!’
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March 2024 by NASH HQUEZ
Excellent attention
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December 2023 by Thomas Abebe
They are over a month and half behind on my car repair, it sounds like it will take them two or three months "if" they are ever finish it. I had to spend more thousands of dollars for rental can. If you don't want your car for a very very long time, they are the best in their customer service. Good Luck to me.
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December 2023 by elizabeth jackson
Bringing my car, but not the same car to Caliber two makes sense. I will do it again if the needs arise. The warmth as you come in customer service is ace. The detailed explanation from the technician assigned to your car and the updates is great. Above all, the work is done perfectly. ✔️
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December 2023 by Ada G
I had a great experience with Caliber. The customer service was great from the time I called to schedule an appointment to when I picked my car up. Everyone was professional. My estimator Chris S was amazing!! He’s nice, approachable, pleasant and knowledgeable. This is my 2nd time Caliber has repaired my car. I won’t go anywhere else! Thanks to everyone at the Tech Rd location!!!
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December 2023 by Brandon Liles
The techs and service staff are top notch. The repairs were high quality and completed in a timely manner. The real value in any company originates from the people who run it; without them nothing works as well as intended. These are good people who work well together - a combination that is a rarity these days. While I hope to never need their services again, Caliber will get my business without hesitation if the need should arise.Services: Painting
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December 2023 by Meni Ashu
Unfortunately I had to use their services twice this year but I would definitely recommend working with Chris. He was the first person I worked with and his communication was great as he tried to update me with the status of my car. The second time around, the work done to the exterior part of my car was great but the electrics in my car were completely screwed. They gave me the option to bring back my car after I discovered that the stereo system on the left hand side wasn't working anymore but the battery was completely dead the next day and I had to contact my mechanic to check out what the problem was. After turning my car off, my radio wouldn't turn off which would explain my battery dying pretty quickly and it's a fairly new battery. I wasn't really trusting of trying to bring back my car for the work they did. The communication with the second technician, I would have to call to check the status twice after giving a fair amount of time for updates since my car was there for two weeks. I was given the option to sign up of text messages to check the status of my car but not very helpful as you wouldn't know what was exactly happening with your car. From my experience, exterior work great, the electricians that worked on my car not so much.
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October 2023 by Aaron Hamilton
I've been unlucky to need the services of this facility twice this year, but cannot recommend them enough. Always informative and heavy on the communication. Workmanship is great and I've been happy with the results. If you're unlucky too, go there!
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October 2023 by Jason Sett
Friendly front desk staff. The estimator I worked with was real easy to speak with and knowledgeable about questions I had. They said it would be ready by the next Friday, kept me updated on progress the whole time, and it was ready that Friday! Nothing to complain about here.Services: Painting
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October 2023 by Kyle “AstroworldAlum” Kee
Great work. My car rides better now than before I needed repairs. They also detailed my car very well. I'm impressed with the work and customer service.
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September 2023 by Mark Stanton
Adequate but slow. They use an automated communication system that causes a lot of confusion. If I had to do it again I would have selected another office. This location looked like they were overwhelmed and created confusion with the insurance company and rental car company because of poor communication. Everyone was nice though but had to deal with a lot more issues than I would have like and waited a lot longer than expected.
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August 2023 by A B
My suv was hit and required extensive work. I picked my vehicle up today and it looks brand new!!!! I dealt with Lara she was very informative and keep me posted during the time my vehicle was there. I highly recommend caliber collision on Tech Road in Silver Spring, Maryland. If you need car repairs, they are the best. !!!!!!!!!!!!!Service: Steering & suspension repair
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August 2023 by Tyron Speight
Very unprofessional…My car has been with them for 5 months and they still have not returned it. They fall back on promise dates of when it will be ready. When you call they never call back. If Laura is the person you work with just run away and take your car to another shop.
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August 2023 by Gregg A. Roane
KUDOS Mr Clarence Lane @ Caliber Collision in SilverSprings. AWESOME! the epitome of customer service. Very professional, knowledgeable, and courtesy. Explained everything in full detail and kept me abreast of the entire process. They need to find away to promote this man. He is just to Good at this.Service: Body & Trim
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July 2023 by Siraac Asefaw
DONT GET YOUR CAR SERVICED HERE MY CAR HAS BEEN THERE FOR OVER 2 MONTHS WITH LARA, IVE HAD TO CALL EVERY DAY SINCE THE DAY THEY TOLD ME IT WAS GOING TO BE READY WHICH WAS A MONTH AGO..THE COMMUNICATION HAS BEEN TERRIBLE..I WAS TOLD I SHOULD'VE TOOK MY CAR TO BMW FOR A FASTER RETURN
