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May 2025 by Acente Eubanks
Capital One Bank
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April 2025 by T H
I recently had the pleasure of being assisted by Mrs. Elham Koury, at Capital One, and I cannot say enough about the exceptional service I received. From the moment our interaction began, she was not only professional and knowledgeable but also incredibly kind, patient, and genuinely committed to resolving my issue.
What stood out most was how Mrs khoury, went above and beyond—taking extra time to ensure I fully understood each step, exploring every possible solution, and following up to make sure everything was resolved smoothly. In a world where customer service can sometimes feel rushed or impersonal, this experience reminded me of the power of real human connection and dedication.
Thank you, Mrs. Khoury, for turning what could have been a stressful situation into a reassuring and positive one. Capital One is lucky to have someone like you on their team!
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January 2025 by P S
I think they need to learn how to respect their customers a little bit more. Kinda rude
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July 2024 by Wubit Events
They have the WORST customer service at this location. Especially Elham. She is unprofessional.
I hope the managers redo a customer service training seeing as tho the entire branch needs it
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July 2024 by Saron Asfaw
Elham Khoury (Ellie) is unprofessional and has the worst attitude. I hope you are not burdened with having her represent you when you walk into that branch.
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June 2024 by Diana Morrison
Razina was great on Saturday. She was very helpful and walked me through setting up an account. Very patient and kind. Glad I transferred to this bank from another bank.
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June 2024 by Mam Hern
We have huge parking location and the tellers are very friendly.
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May 2024 by Jasmin Hollywood
Nice convenient location with drive through atm.
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December 2023 by Elisa Cunningham
Profesional costumer service, any time .
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November 2023 by Jahniya Johnson
Prolly the worse bank branch I’ve been too. They move super slow, many people left out of line because of over 30 minutes wait times. Severely understaff ,I will be closing my account
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May 2023 by Jonny K.
Terrible service here at this branch. Inattentive, over not helpful. If you have simple banking needs maybe it's ok, but anything beyond, the staff is helpless and rude.
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December 2022 by Viktor K.
the employees of this branch ( Colesville) of the bank are very professional and very attentive in their work, they helped me to do a lot of things in a very short time. I'm very happy to be the customer of this bank.
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July 2022 by alan segal
Decline of services since taking over Chevy Chase Bank, especially the 360 iteration. Almost all perks eliminated for high-balance customers, untimely statements lacking detail, Fees for everything. Recently hacked...took 6 mo. to acknowledge fault and reimburse. Still haven't admitted breach of their security. Ease of telephone banking the only positive feature.
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June 2022 by thomas worku
The ATMs at this location are 3 they don't have variety of bills only 1ATM machine provides 20$ notes the rest only 1's I don't know why. but this is very inconvenient other than that the cashiers are very professional and outstanding Thank you!!
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February 2022 by Chris TintWrap
Worst customer service ever form the manager on down !!
