-
February 2024 by Frank Gaitley
The BEST tow service! Carlito’s offers first class service for an affordable price. They came out within 10 minutes at midnight on a cold night. Excellent company and people!
-
January 2024 by Anthony Coco
Super fast and great service!
-
January 2024 by Johnathan Marcelin
Very nasty customer service. The people over the phone are arrogant and not patient at all. Save yourself the stress and don’t call them
-
September 2023 by Maria Rojas
I just got my van towed yesterday, durian is the worker who picked us up. He had no uniform and wasn’t polite and hung up on my mom in mid sentence. When he finally arrived and picked me up he started lifting the van up with us in it! We had to tell him to let us get out first like he didn’t know what protocol is. He also wasn’t a good driver tailgating other cars while we were going to our destination. I’m very disappointed how this guy does his job.
-
July 2023 by Carlos benavides
Amazing and great response time. After I call for service, it took 20 mins to be onsite and great customer service. Greatly appreciated for good heart owners. Great job!!!Service: Car towing
-
June 2023 by Ian Kennedy
My insurance company couldn’t find a towing service and left me in a lurch with a busted car on the side of the road. I searched Google Maps for the closest towing company, fearing I would have to wait for a long time. By sheer luck I landed on Carlito’s Towing Services and couldn’t be happier. He arrived promptly, and was friendly and professional.
-
February 2023 by K Foster
I have used this towing twice. First time 3 months around 2:30am when I had been waiting almost 4h for a tow. Yes, the driver arrived ahead of time and dropped me home fo r which I was very grateful. Home was 1.5 miles away.The second time was 3 days ago. I was stuck on beltway and needed a tow. He arrived within the estimated time. Wasn't very pleasant. Asked me for key when the key was in ignition. Told me nothing was in road, when a total of 6 cars got flats due to object in road within 1h I waited. I need a tow to repair shop 2 miles away a couple days later. The two previous tows were through my insurance . He told me $245 is his fee, and my insurance would pay bc he would give me an invoice. 2 miles, $245. His prices are EXORBITANT and far from fair. I will let my insurance company know that I NEVER want this company if I ever needed a tow in the near or far future. I called another company and their fee was $150. They accept many forms of payments. I decided to pay and get reimbursed bc it was early in the morning and after my insurance 3rd party company called 15 tow companies without any answer, I decided I needed to get help myself. I would NOT recommend you use this company !!!!Services: Special vehicle towing
-
February 2023 by Michael Richter
Fantastic service. Arrived on time and got the job done quick. Very little needed back and forth. Very Professional. These 1 star reviews are nonsense.Service: Car towing
-
February 2023 by Loren Shimanek
Fast, reliable, friendly... dead battery, thought I needed a tow... brought the car version of a defibrillator, and I was back on the road.Service: Battery service
-
February 2023 by Timothy Lambert
Our insurance towing service was going to take 60-90 minutes to get to us, so we googled nearby towing companies and tried Carlitos. He answered right away and after sending him a couple photos of where the car was and the address of where it was going, Carlitos had a tow truck to us in 10 minutes. The driver was efficient and knowledgeable and quickly problem solved a few difficulties that came up. The price we were charged was the same as was quoted to us by another company and seemed fair. We would definitely recommend Carlitos.Service: Car towing
-
February 2023 by Cesar Beros
I was driving from work after a long day I decide to grab some pizza from our local restaurant in Tacoma Park when our truck broke down. I Google and Carlitos towing info came up , I called Carlito and he showed up in 20 minutes I was wow!! On Friday evening!! He was very nice with a clean / professional towing truck. Please use Carlitos towing I highly recommend his services ! Fast and reliable. Thank you Carlitos!Services: Special vehicle towing
-
February 2023 by Karen Young
Helped my daughter with a battery problem outside of Giant. Blake and I were in the parking lot and the service was off duty. No charge and very kind. Thank you from both of us.Services: Battery service
-
February 2023 by Blake Young
Thank you! Great customer service and prompt!Services: Battery service
-
February 2023 by Tom Enright
The driver was on time for a scheduled pick up. He called ahead of the pick up with a few questions to verify information. Was in/out in less than 10 minutes and driver was nice and professional. Would highly recommend their service.Service: Local hauling
-
February 2023 by Shana Campbell
Everything started off well, did not end that way. Driver arrived earlier than expected, and we were on our way.Ultimately, I called the police as the driver upped the fee by $15 from $185 to $200 as he arrived at my residence. It was 3.2 miles to my home by the way. I could only avoid the fee if I paid via CashApp or Zelle.He berated me, saying I was crazy when I refused the payment. Telling me.he would then take my car back to the gas station. When I agreed, he changed it to he would take it to the storage facility. At this time, I called the police and would not exit the truck without my vehicle.The conversation became extremely heated with him raising his voice, and I did the same.He refused, stating the $15 was for fees and taxes. My question was, why wasn't that stated on the phone when I was initially quoted the price. He only agreed when the police arrived, and then attempted to make me climb onto the bed of the tow truck to grab my form of payment from my vehicle as the police are there. They had to tell him to drop the car so I can pay him.I recorded everything on my phone inside and outside with another party on the line for proof. And also asked my neighbor for their Ring footage just in case. They were in the doorway when he finally released my car.I am more than happy to post a link here to the recording so that potential customers can hear and see what happens. It was a disturbing experience in the middle of the night for myself.and family..I would NEVER recommend their services.
