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March 2025 by BUICK GN
VERY KIND & PROFESSIONAL BEST BANK IN DMA
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March 2025 by Joshua Dowling
Ms. Escobar (Haley?) was super helpful when I got locked out of my online account. Then, she continued this streak by calling me after I left my wallet in the branch. Oops! Thanks!
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July 2024 by Vasile Mic
a wonderful bank, I recommend bankera sugeily escobar ❤️❤️ she is wonderful
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May 2024 by Shari Kleiner
Best branch in the area. Great customer service.
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June 2023 by Theresa K.
Richard Schaefer has had an account at Citibank for more than 15 years and he has found everyone friendly and efficient. I have gone with him several times and see why he likes the bank.
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March 2023 by Christie S.
Believe the reviews. This is a bad place. Definitely not customer friendly bank. Luckily I found that out before I opened an account- next.....
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August 2022 by Miss Williams
Can someone help me understand. I received a paycheck from my employer because I’m waiting for direct deposit to start. Since Citi bank is on my pay check I came here to cash my check, the young female without a name tag told me she cannot cash the check because she cannot verify my check or get it touch with my employer to verify I work there. I have never had such an experience and will never come here again. very unprofessional.I will never recommend this bank to anyone I know.
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August 2022 by Caroline K.
Citibank is legitimately terrible these days. We opened our business account with them in 2011, and I've been regretting banking with them since roughly 2015.Their customer service people are either so poorly trained they cannot do the work, or they are malicious liars. In addition, trying to get customer service on the line is a horrorshow of idiotic phone maze, specifically designed to discourage account holders from using it. And that is BEFORE the heavily accented customer representative comes on the line, with phone equipment so pathetically poor that the noise in their call center is louder than the heavily accented voice of the customer service rep.In about 2015, Citibank closed our branch, and then they seem to have fired all the competent customer service people, in favor of offshore call centers. I am trying to close the account, and I've spent the last two weeks receiving conflicting lies or misunderstandings of how bloody long it's going to take to get my data.I despise Citibank and look forward to closing our business account. And we are also on the verge of closing my husband's personal account, and his credit card, too.This is how pathetically inept Citibank is: several times we've tried to order checks through their website. Nope. We have had to go to the producer of the checks and order through them to have a prayer of getting new checks.I would not have trusted them with $2 bucks, much less our business account, if we'd only known how disastrously incompetent they really are.DO NOT BANK WITH THEM IF YOU WISH TO REMAIN SANE. I would give them zero stars if that were possible.
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April 2022 by Dennise “Esinned” Williams
Can someone help me understand. I received a paycheck from my employer because I’m waiting for direct deposit to start. Since Citi bank is on my pay check I came here to cash my check, the young female without a name tag told me she cannot cash the check because she cannot verify my check or get it touch with my employer to verify I work there. I have never had such an experience and will never come here again. very unprofessional.I will never recommend this bank to anyone I know.
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August 2020 by Tee Kay
Coveniently located off Georgia Ave with 24hr ATM access.
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August 2020 by Lee Richie
The people here are very kind and helpful. I quickly and easily opened a savings account and had great conversations with the workers. Definitely recommend coming here!
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April 2020 by Jim H.
I now know why Citi has been fined tens of billions since the financial crash. Please read the fine print; it applies to you, not them. This was the worst experience I have ever had with a bank, but the worst part was the realization that no one cared how I felt.
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April 2020 by Gbenga Ibidapo
Mrs Joan is a genius deserves the accolades keep the job.
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January 2020 by Claire N.
we have not been thrilled with Citibank in the fifteen plus years that we have had an account there, but atm location was convenient. Realized too late that they are charging us $25 a month because we didn't keep $10,000 in it. When I called to say that we had only ever agreed to the $1500 plan, they said they could do nothing about it b/c I hadn't caught the error earlier! The supervisor could have cared less and was not professional or helpful. They have been taking our money for 2 years and have no qualms about it. We are closing that account today.
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January 2020 by Trigoaticorn _
The people here are very kind and helpful. I quickly and easily opened a savings account and had great conversations with the workers. Definitely recommend coming here!
