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November 2024 by Yetti Lique
In this location it must be specified that no equipment can be returned so as not to waste time.
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August 2024 by Min Oo
It was the worst customer service I have ever seen. I was offered BOGO package but it was not applied when I received my first bill. I called the customer service and spent 4.5 hours on both chat and call after transferring 10 plus people. Then I was hanged up. I called next day and spent another 2.5 hours to be hanged up by a supervisor. I called again next day and a supervisor said she would fix the billing error next month. That all happened in January 2024. I was too busy to check my bills since then. Recently, I was reviewing my bills and found that I have been charged for both of my lines since January. The issue was not fixed at all. So I chat with customer service for over 4.5 hours. At least 10 people transferred one another and literally pissed me off by asking the same questions just to put on on hold. I called 1-888 number but there was not result. I want to post the whole chat but Google does not allow lengthy posts.
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May 2024 by Seble Tesfaye
Excellent internet
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December 2023 by D Mizzo
It is very excruciating to have to call Comcast with tech problems or billing issues.
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October 2023 by Brian Freeman
Worst mobile and internet ever please don’t use this company. They decided to eliminate all customer service support on the phone unless you threaten them with cancellation. Well I know how im starting each conversation with comcast
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September 2023 by Patricia Mckinney
My technician was Hassan, he was punctual, very polite and Professional. He also took time to educate me on my self service for future problems. Hassan surely exemplifies Comcast at it's BEST. Great Tech. Kudos to Hassan for being a beacon of light for Comcast.
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July 2023 by Jeffrey Anderson
The worst service imaginable. A monopoly that knows it doesn't need to do a thing to make billions. Nationalize Comcast! It couldn't get worse.
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July 2023 by Germaine Benson
No even in this country can not help you wit anything
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June 2023 by Natnael Menamo (Narry)
No one was in office during work hours.
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December 2022 by Hilda Jackson
I recently just got their services been only a month and a half. For the past 5 days I've been without internet they never reached out but I did and didn't get anything resolved when I did They just tried to sell more products (I don't know anyone with an Xfinity cellphone ?). They wanted to charge me a high fee to get a technician out by Tuesday 3 days later to "look at" the problem. They treat senior fixed income customers awful. Get tmobile 5G service instead ?
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May 2022 by Danny Echard
Xfinity/Comcast has the worst customer support in the world, I would think twice before switching to this train wreck. Try to call customer support and your on hold for over 1 hour every time, I tried email and text support and you think it would be faster…. NOPE!!!! It’s worse than anything you have ever seen before. ***Update ****The last phone call I made to get help was a good experience, I’m still in shock? I changed it to 2 stars and will add stars for every good experience, it’s hard to even write this but I’m trying to be fair and hopefully whatever changes they have made sticks. Time will tell
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October 2021 by D A
Ever tried to find a suitable Internet plan without a commitment ?Good luck doing it in the area served by Comcast Xfinity.Again, just shopping around, no commitments, no personal information disclosures. Basically, window shopping.No way: have to log in to get the plan information.Wanna see plans, nothing more! No, have to drop your pants.Interesting way of doing business. Wonder what is their churning rate.People must be voting with their feet: almost 7.5% drop of their common stock.Way to go, Comcast!
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June 2021 by Heather T
very poor service. they have set up their phone lines to send you in circles or force you to talk to an automated system. not everyone is confidante with that. its obvious they want your money but care nothing about service or support if you don't wanna do it their way.
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March 2021 by Jamila DS
Inconvenienced at every possible moment working with this provider just to get mediocre service.
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January 2021 by Himanshu Maheshwari
Terrible customer experience company at all levels of the customer service organization
