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November 2023 by Rebecca G.
My doctor called in my antidepressant on 11/1. I went to pick it up on 11/4 and they were out of stock. I asked them to check if another location had it, they said I would have to call around myself. As you can see, I was on hold for 42 minutes today to see if it was back in stock yet, was on hold for 30 minutes the two times I called earlier today and I had to give up every time. How am I supposed to call around at other CVS locations when they're just as impossible to reach? This monopoly pharmacy chain is a joke and does not care about their patients. To top it off, I got a text today (11/7) that they were just now ordering my medication. It's not safe to suddenly go off antidepressants without tapering
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September 2023 by Sarah M.
Still terrible. If I could give a negative rating, I would. I signed up for an appointment for a flu and covid vaccine. After I got to the store and checked in, I waited for over 30 mins before someone helped me. The man working on the pharmacy told me I wasn't on the COVID vaccine list and therefore he could not give it to me. I literally showed him my appointment verification email where it said COVID-19 and he refused to acknowledge its validity and would not give me my vaccine. This store is terrible and needs to be shut down for pure incompetence.
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September 2023 by Leigh C.
This CVS is convenient for me, but the pharmacy is always craaaazy. And it's not because people aren't doing anything. They are constantly jammed. I feel very sorry for all of the people behind the counter- they seem to be trying their best...
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September 2023 by Kristin S.
The pharmacy here is terrible. Takes a week or more to refill an Rx. They do not call or text to let you know that a medication is out of stock.
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July 2023 by Nicole J.
Terrible customer service nearly every time I come and the staff is always standing around as if it's not their job to assist customers. Tonight I actually asked for help from an employee (after attempting to be checked out by an employee and stood there for quite awhile while two employees did not even acknowledge me so I gave up) vs the self checkout and was and told to use another self checkout kiosk. When I asked why she's couldn't assist me, she said she was busy. I'm not gonna say she wasn't busy...but she didn't appear to be busy and there wasn't anyone else in the store. I wish good customer service was more common than not but that's sadly just not the case these days.
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June 2023 by Lisa M.
Is there a negative number option. This place keeps getting worse. Long lines. Untrained staff. Disorganized. I could go on.
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June 2023 by Google user
The pharmacy is poorly ran Long lines for pick up and immunizations. Also only one check out lady who was extremely slow. And no other workers helped her.
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August 2022 by Kenneth K.
This isn't a bad CVS. The staff are usually friendly. The pharmacy lines can get long so we stick with the CarePass delivery. Sometimes it does take a day or two for them to fill but we can usually get a hold of the pharmacy by phone if we need them to fill something faster or if we have a question. We like the CVS inside Target just south of Georgia and Eastern in DC better as they are less busy and friendlier but due to laws they cannot deliver across the Maryland line, so we are sticking with this location.
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July 2022 by Okandja Beckford
Eden was amazing helpful and patient, and gave great instructions for a later prescription pickup. She handled the busy demand well and built trust with us that this is the go to pharmacy for the area. I just wish there were more pharmtechs to better serve the demand.
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May 2022 by Frankie N.
This CVS is really hit or miss. If you're going there real quick just to get a thing or two it's OK. I go to it because it's closest to me, but I typically try not to go. It usually has everything I'm looking for, but it's really expensive whenever I walk out of there.Don't even both to go to the cash register to pay or you'll be there for a while. There's usually only one person with the line being 5 people long. I always just go to self check out and hope that the light doesn't blink and have to wait for someone to help.The pharmacy line is very slow and sometimes wait time can be on the slow side even if you're given a time. I get my meds here a lot out of convenience but I probably shouldn't. The line is always super long, no one knows where it starts for some reason so people just cut, and then they can sometimes take forever to get your stuff. Most of the people that are working there are not too friendly. I don't remember anyone being outright mean to me at the pharmacy, so I guess that's what keeps me coming back.
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May 2022 by Victor Dymond
Pharmacy completely non-helpful. Out of covid tests and wouldn't help find a store with them in stock. Every customer in line before me had prescriptions that hadn't been filled.
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May 2022 by Jason Gillis
They do not pick up the phone in the pharmacy and routinely do not fill prescriptions until you show up. The line to wait is usually 15-30 min long. Go somewhere else.
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May 2022 by B Money
Classic cvs. In and out quickly.
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November 2021 by Jose M.
This is a terrible place. I went to pick up a prescription for my daughter, who was running a high fever due to a suspected infection. The prescription was sent over by another CVS, because that first CVS didn't have it but their system showed this CVS did. I got into the slow pick-up line and when I got to the front I got yelled at that I should be in the drop-off line. Why? Because this CVS demands that you go to drop-off if it's the first time you're getting a prescription filled there, even if you've gotten a prescription filled at other CVSs before (what's the point of being a national pharmacy?!). At the drop-off line the pharmacist told me he did not have the medication. I asked him to explain, and he refused to clarify. I went to a third CVS, who did have the medication and were willing to process it, but the second CVS (this one) had to first transfer it over. However, nobody could get this CVS on the phone, and the pharmacy techs from the other two CVSs (the first one, and the last one) both told me that this CVS is notorious for never picking up the phone. To summarize: terrible policies, rude and uncaring pharmacist, and they never pick up the phone. Go elsewhere.
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August 2021 by Krishna P.
My doctor sent my prescription to a different pharmacy and I needed to get it transferred to this CVS. David is the pharmacist in the Drop Off department and I approached him with my request. He kept arguing I needed to speak to the other pharmacy and that they will send it to CVS. So, I called the other pharmacy who told me that I was misinformed (hinting David was wrong) and that the correct procedure is for the dispensing pharmacy(CVS) to call the other pharmacy. This was contradictory. So, after a struggle, I convinced both to speak to each other by putting the guy on speaker. David initially gave excuses but his demeanor completely changed once the other pharmacist spoke to him directly. He found my information, took my contact details and agreed to work on my prescription. I, then, went to the front desk to write a complaint. The front desk staff was really nice and she got me in touch with the manager (Anthony), who was also nice, listened to my issue and apologized. Even though my experience at the pharmacy was disappointing, I still bumped up a star for the professionalism showed by the front desk staff and Anthony.