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January 2024 by Michael W.
Complain, complain, complain. I've been going to this CVS for years, and folks, the people who work here are fantastic. The pharmacist is fantastic. The only problem I can honestly say about this CVS Pharmacy is the fricken impatient customers who bitch, bitch, bitch because they believe the hard working, kind, and compassionate staff should kiss their butts. Give me a break! I'm sick of the petty comments and negative reviews. Of course all these negative commenters likely never had to work a retail job, and if they did, I doubt they would write a nasty BS review. Understand this: Nothing is perfect. Nothing! Show me a perfect pharmacy and I'll show you the Milky Way. There's nothing wrong with this store other the rude and immature and impolite people who shop here and then feel compelled to whine and complain on Yelp.
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January 2024 by Johnny D.
The people are rude and lack compassion. With strike me as unusual is the unwillingness to offer any assistance to point you in the right direction. I have been trying to get one prescription filled for nearly a month. There is no possible way CVS can research other CVS to see if they have this prescription. Neither is there any way of knowing if the inventory is coming soon. Just complete an adequacy and managing medicines and needs any lack of unconcerned it's like they get money or paychecks and nothing else really matters. There unwillingness that's attached to a certain arrogance as if they did all they could possibly do and that I will request to do more is inappropriate!
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December 2023 by Quetzalcoatl T.
Horrible. Horrible. Horrible. To describe this business as "horrible" is too generous. My doctor faxed a prescription two weeks ago and CVS confirmed receipt. I have called repeatedly for. them to tell me that it has been ordered. Now, they tell me they do not carry that prescription and that they never received the doctor's fax. AVOID THIS PLACE IF YOU CAN HELP IT! The staff is obviously incompetent.
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November 2023 by Christine M.
I chose this CVS because the parking is easy and it's on my way home from my doctor. But after multiple awful experiences, I cannot use it again. For starters, they can never "find" my prescription in their system. Every time I go, I have to call my doctor from the pharmacy and confirm that they called it in and received confirmation it went through; only then do they somehow "find" it in their system. Most recently, I went to get a prescription for an albuterol inhaler; my need was quite urgent. I was told it would be ready in 20 minutes, so I did some other shopping, then sat down to wait. After 10 minutes of waiting, the pharmacist told me she had tried to call me (there is no record of this on my phone), and that there was an issue with my insurance so I should try back in the afternoon. That afternoon I called back and got an automated notice that it would be ready by noon the next day. The next day comes, noon passes, and I get no notice the prescription was filled. Finally I tried calling the pharmacy - I was on hold for 15 minutes before giving up. I called back and reached the front of the store; I told them I was trying to reach the pharmacy, they transferred me back, and I spent another 20 minutes on hold with the pharmacy. I called again and this time asked the front store person who answered to physically walk back to the pharmacy and ask them to answer the phone; he told me he would, then put me on hold for another 25 minutes. Realizing the store was closing within an hour, I finally hung up and drove down there in a torrential rainstorm. There was a long line of people at the pharmacy, and multiple pharmacists working; there was also an automated voice repeating "one pharmacy call," which all the pharmacists and cashiers were ignoring. I confirmed (by calling the pharmacy while standing there) that this was actually the ringtone alerting them someone was calling; they must use this ringtone because it's easier to ignore than an actual phone ringing. After waiting at least 10 minutes, I finally spoke to a pharmacist, who looked me up in the system, said there was no problem with my prescription or my insurance, and told me to get in the back of the long line for the cashier and my prescription would be ready when I got to the front. When I finally got to the front, the cashier told me my prescription was not ready, and that I'd have to come back tomorrow, since the pharmacy was closing in 3 minutes. It is a miracle I did not completely lose my sh*t at that point; I calmly explained that I was not leaving until I got my prescription, that it was urgent, and that the pharmacist told me it would be ready. She then told me to go speak to the pharmacist again. He asked my name and DOB, looked me up, and said, "oh you're the person I just spoke to? yeah your prescription is ready." Then he sent me back to the cashier to pay for it. This is only the most recent example. On another instance about a year ago, I filled a prescription for antibiotics for my son. After waiting an excessively long time (again with them not "finding" the prescription), leaving, then returning that afternoon, I finally received it. When I got home and opened the bottle, I discovered that it was powder - they had not actually mixed the medication to make it liquid. I called and they basically said oops, I guess we forgot, and told me to drive back so they could mix it. As a working mom trying to balance work from home with a sick kid, I did not have time to schlep my sick kid all the way back to the CVS for a third time that day. After consulting a doctor friend and googling the water-to-powder ratio, I ended up just mixing it myself. In short, if I could give this CVS pharmacy a zero stars, I would. The people working there are generally nice folks, but the incompetence and mismanagement is inexplicable and inexcusable. I'll be changing pharmacies.
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November 2023 by Rebecca G.
My doctor called in my antidepressant on 11/1. I went to pick it up on 11/4 and they were out of stock. I asked them to check if another location had it, they said I would have to call around myself. As you can see, I was on hold for 42 minutes today to see if it was back in stock yet, was on hold for 30 minutes the two times I called earlier today and I had to give up every time. How am I supposed to call around at other CVS locations when they're just as impossible to reach? This monopoly pharmacy chain is a joke and does not care about their patients. To top it off, I got a text today (11/7) that they were just now ordering my medication. It's not safe to suddenly go off antidepressants without tapering
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September 2023 by Sarah M.
Still terrible. If I could give a negative rating, I would. I signed up for an appointment for a flu and covid vaccine. After I got to the store and checked in, I waited for over 30 mins before someone helped me. The man working on the pharmacy told me I wasn't on the COVID vaccine list and therefore he could not give it to me. I literally showed him my appointment verification email where it said COVID-19 and he refused to acknowledge its validity and would not give me my vaccine. This store is terrible and needs to be shut down for pure incompetence.
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September 2023 by Leigh C.
This CVS is convenient for me, but the pharmacy is always craaaazy. And it's not because people aren't doing anything. They are constantly jammed. I feel very sorry for all of the people behind the counter- they seem to be trying their best...
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September 2023 by Kristin S.
The pharmacy here is terrible. Takes a week or more to refill an Rx. They do not call or text to let you know that a medication is out of stock.
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July 2023 by Nicole J.
Terrible customer service nearly every time I come and the staff is always standing around as if it's not their job to assist customers. Tonight I actually asked for help from an employee (after attempting to be checked out by an employee and stood there for quite awhile while two employees did not even acknowledge me so I gave up) vs the self checkout and was and told to use another self checkout kiosk. When I asked why she's couldn't assist me, she said she was busy. I'm not gonna say she wasn't busy...but she didn't appear to be busy and there wasn't anyone else in the store. I wish good customer service was more common than not but that's sadly just not the case these days.
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June 2023 by Lisa M.
Is there a negative number option. This place keeps getting worse. Long lines. Untrained staff. Disorganized. I could go on.
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June 2023 by Mike S.
Please save your time and energy DO NOT GO to this CVS. The worst pharmacy ever. I have been calling all day to check the status not a single person picked up the phone thinking the pharmacy was closed even tho it says open on line I called the front office to check if it was open the lady said they were open I asked if they were busy she said not at all I asked her if there was any way at all she can transfer the call and have them pick up the pharmacy phone she she yes. But ended up hanging the phone after 30min because no one was picking up.
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June 2023 by Amyvon G.
worst pharmacy ever!!!!!! dont go u will wait for forever!!!! or they wont have what u need for days.
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September 2022 by Michael M.
This pharmacy is woefully understaffed for its location and the amount of folks it attempts to service. However, it's in a very diverse area so CVS clearly does not give it the priority it gives to the pharmacies in its more affluent neighborhoods. Pharmacy lines are always long and today I walked out on a vaccination appointment when it was 15 minutes past the time and no one had done anything other than to tell me to go sit at a clearly jury-rigged station that could not possibly provide privacy. Although I live right next to this location, I won't be attempting to do another vaccination here.
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August 2022 by Kenneth K.
This isn't a bad CVS. The staff are usually friendly. The pharmacy lines can get long so we stick with the CarePass delivery. Sometimes it does take a day or two for them to fill but we can usually get a hold of the pharmacy by phone if we need them to fill something faster or if we have a question. We like the CVS inside Target just south of Georgia and Eastern in DC better as they are less busy and friendlier but due to laws they cannot deliver across the Maryland line, so we are sticking with this location.
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July 2022 by Dan L.
Excellent customer service in the pharmacy. Staff handled complex issues efficiently