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March 2024 by It’s me P
Yet another poor experience at this location. Stood in line for self check out and no one said there was one line for both register and self-checkout until it was time for me to checkout. Long lines and poor customer service.
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January 2024 by Pa Musa Bah
Store at ; 825 Wayne Ave Silver Spring, MD 20910, I across a horrible employee's been very as the other lady was helping get an Extracare card by filling my info online. He disrupt the process by asking me to product my credit/debit card to get an CVS Extra care card that surprise me, he looks Etopian by his looks and accent.
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December 2023 by Miles Y.
This pharmacy doesn't provide personalized service and frequently does not have enough staff working.
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November 2023 by Valorie Davis
Bums hang inside and outside store. This place is dirty clerks don't care unfriendly, stories stinks.
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November 2023 by Kennedy Assegedew
Very helpful and cooperative associates Miss. Senait, keep up the good work, Thank you !
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November 2023 by Kenneth K.
This CVS is the worst! It used to be hit or miss but now it's all miss. They take forever sometimes days to fill meds and won't get meds in stock even a week later after promising to get it. My wife and I have wasted so much time with this pharmacy. Plus the pharmacist won't fill meds since he cannot understand the doctors note. I wish this pharmacy could be replaced by an independent pharmacy that takes insurance as Downtown Silver Spring is lacking one.
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October 2023 by Ray Boone
I keep tricking myself into thinking this pharmacy will get better because of how close it is to my house. The staff here are rude, the pharmacy staff could not care less about providing good service. Over and over I have been proven that they do not care about the customer.
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October 2023 by Nitin Pangarkar
I think CVS staff is friendly.They have good discounts on some items.
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October 2023 by Craig Crawford
My experience are always nice and helpful when I visit CVS. The customer service the associates provide is always great.
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September 2023 by Salima Koroma
I went in to buy two bags of chips today. When I got home, one of them had a hole in it. I thought maybe it was an anomaly so I went back to get a replacement. Lo and behold most of the bags of chips had holes in them!! This place has rats! Even one of the employees who helped me mentioned that it might be rats. But they did nothing!For the record, when I got home, I noticed that the second bag of chips I had bought originally also had a hole in it. When I called to alert them, they were very nonchalant about it. I am thoroughly disgusted and ended up throwing out everything I bought there. I will never go back to this cvs again and I’m 100% complaining to a state agency. This place needs to be shut down and revamped completely.
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September 2023 by Amy G.
I made an appointment in advance for two vaccines (RSV and COVID). When I arrived, I was told that the COVID vaccine had not arrived. The very nice pharmacist said I should have received a notification but I have checked everywhere, including junk mail and filtered exts have found nothing. The staff behind the counter were working their tails off and maintained a very kind and helpful demeanor, but they do not have effective support from the parent company. Their data devices are very old, slow and difficult to use. The software appears equally ancient. I was told their hours have now been cut, even though the fall surge for vaccines has only just begun. The store is filthy. This is not the fault of the staff. It's the company that is failing. I'm no longer a CVS customer.
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July 2023 by Dana F.
First and foremost, the customer service was atrocious. When I entered the store, there were several employees chatting at the front, seemingly oblivious to the fact that customers were waiting to be helped. It took an eternity for one of them to acknowledge my presence, and when they finally did, it was with an indifferent attitude that made me feel like I was bothering them. To make matters worse, the items I needed were out of stock. It seemed like a common occurrence, as other customers were expressing the same frustration. How can a major pharmacy chain like CVS consistently fail to keep essential products in stock? It was both inconvenient and exasperating. I will not be returning.
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July 2023 by James Alexander
I had a very positive customer service experience at my local CVS store. The sales clerk was helpful in showing me where the item I was looking for was located and she had a very pleasant disposition as she helped me
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April 2023 by Sarah Downie
Well kept and nice staff but it’s often understaffed. Long line to check out and pick up packages.
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March 2023 by Alla
I visited CVS downtown silver spring to pick up my prescription today and Yohannes - a pharmacy attendant without my comprehension she treat me very rudely.