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March 2024 by Robert Barbour
They have had my car over a month first they order wrong part now they say ups lost my part now I’m paying out of pocket for a rental car all because they say they can’t find my headlight my car had minor damage a less then two week job has my car gone over a month and now I’m losing more money from my pockets my car was still drivable I should have just kept it till they got everything they needed then dropped it off
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March 2024 by Kenneth Broderick
They repaired my son’s 2023 Toyota GR86. They did a fantastic job. The car looks like new. They were very professional and kind.
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February 2024 by Ashton Glasgow
I've been here 3 times and every time they do a good job.
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February 2024 by Jackson Muneza. Mvunganyi
Poor communication. They had my car for a simple repair...took two weeks and they never reached out with updates
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February 2024 by Jose Rodriguez
Excellent work
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February 2024 by Sandra Simmons
So I had my Honda civic car serviced here back in February 2022 after a car hit the drivers side door and caused a dent. My car was in the shop for months (approximately 2 months +) and i was told they were going to replace my drivers side door and it took to so long to fix because they were waiting for the door to come in. This collision center is practicing FRAUD. I ended up mildly scraping my rear door in late 2023 on the drivers side and was told by multiple reputable mechanics that my drivers side door was never replaced with a new door. So this collision center ultimately lied and is committing insurance fraud. Additionally, they installed the OLD door wrong and till this day there is a loud windy noise always coming from the side of the door when i drive. I’m so upset that the responsible parties insurance sent me to this horrible collision center and thank God I didn’t have to pay a dime. But this collision center is a SCAM! Do not go here to get your car fixed.
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January 2024 by Asfaw Alemu
Wonderful Service.
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December 2023 by riki alkoby
Bad customer service!!!! Passing my calls from one to the other for days without an answer, when I asked them not fix the car because they said it would take more than a week, and I need the car for work they didn't let me take my car.Without any real answers
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November 2023 by Glen Wolff
DARCARS Collision Center does superb work in a timely manner.The staff is professional, pleasant and responsive to any questions. I would recommend them to others.
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September 2023 by Timothy Foulks
Overall a solid experience. As other reviewers have mentioned, the timeliness of repairs is not always as promised. So, it may take longer than promised as this is a very busy shop. However, the work was, overall, well done and my adjuster (Takita) was amazing. She kept me informed and up to date with repair progress and was really easy to work with.I did have to return the day after I picked my car up to have the passenger door’s keyless entry repaired as the wiring wasn’t reconnected following repair. Mechanic repaired it while I waited and now the car seems to be back in tip-top shape!
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September 2023 by Meg McGath
The last time I picked up my car from this place after a crash, the car was in poor shape. When I got it back, there were things still wrong with it. I brought it to their attention and they said it was like that when it came in. Did you seriously just try to gaslight me? I would remember if my car looked like that. They were really rude and didn’t seem to care that I was upset. I even took photos. This was back 6 years ago but the car wasn’t properly fixed and the window on the drivers side still has issues.Service: Body & Trim
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July 2023 by Luke Pancholi
What a nightmare. Got my truck back with more damage than what it had. Ripped out wiring for tail lights and reverse lights, broken fog light bezels (snapped during removal) and all the damage from the claim was not fixed. Don’t trust Randy or this “collision center”! There’s definitely some shady business happening at this location! All the girls at the front desk appear to hate their jobs. Unfriendly and zero customer service skills. Darcars is an absolutely joke!Service: Body & Trim
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July 2023 by Isabelle Hasty
They’ve had my car for almost a month longer than estimated, which I understand given the supply chain issues, but it’s impossible to get through on the phone and I’d just like to know what’s going on.Edit 6/9/2023Someone did reach out to me, which I appreciate. I am hopeful that the communication issues will improve.
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July 2023 by Fioriela Aldana
Receptionist was rude. Made an appointment at 4 and told me the last appointment they take is at 3 when they had oppenings until 5pm.Reply:There are ways to say inform costumers. The receptionist needs to be retrained. Instead of saying "i apologize for the inconvinient the last appointmts are at 3" i received a "ahh No! Our last appointment is at 3"
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July 2023 by Edelawit Garedew
Customer service was so rude, my car was not fixed on the date it was supposed to be. I couldn’t even get an estimate date for when my car was going to be ready for me. It’s been the worst experience I’ve ever seen, don’t ever take your car there