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February 2024 by Carlos Baires
Junior Villatoro helped me with my tacomas service
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January 2024 by Laurie Zook
I found a Prius Prime on Google. It showed up at Frederick DarCars. I called. The salesman said it is at Silver Spring location so I went there after calling to verify. The salesman there had to run over to Lexus to bring it across the parking lot. Not my problem. I asked to negotiate and the sales manager said can't do that, it's Lexus inventory, our hands are tied. He did not say that I could go to Lexus to buy it, which would take another hour to get started, of course. Wasting my time was not his problem and he didn't care. He just wanted the sale. So, end of day, 3 hours later....I put deposit on the car to hold it. Next day, came back, talked to SM again and he changed his story said " I never told you you couldn't go to Lexus to buy it..." A glib sales manager. So we went to Lexus and bought it. And saved a grand. I'm still waiting for the refund on my deposit through AMEX.The other, big issue is that Toyota promises 'certified" vehicles. Two salemen told me that Darcars no longer, or does not currently participate in the certification because they are disputing or in negotiation with Toyota over their contract. They still have the Certified Used Car banners and signs up all over their used car dealership. This is blatant false advertising.
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January 2024 by Willian
Junior Villatoro helped me with my car
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December 2023 by Mary L.
The service advisors are pleasant enough but the actual service experience leaves much to be desired. We have a 2016 4Runner and have had the wheels scratched (around the lugs, due to failure to remove the hub caps) and the skid plate bolts stripped, all during routine service and not disclosed (but admitted once we complained). Also, the upselling is intense (guys from an outside vendor checking tire tread depth as soon as you park in the lane when it is pretty obvious the tires are no where near worn), fluid changes in excess of what Toyota recommends, etc. In a time when prices for everyone have increased greatly, it is important to provide value to the customer, and this service establishment generally does not do that. The one plus of coming here is that it is good to use factory original parts, but other shops can do that as well. Wanted to like it here because very close to our house but simply do not trust them in the sense of doing unnecessary services and charging too much for what they do. Buyer beware.
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November 2023 by Jairo Rodriguez
Junior Villatoro helped me with my recall
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November 2023 by josearturoroman
Jose gavidia great attention thanks
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November 2023 by Nithya A.
Had a good experience buying my car here. Sales manager Cole and Mayra are exceptionally great in answering questions and helped thru the process. Highly recommend them.
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October 2023 by Cung C.
Darcar toyota used dealer is amazing how they handler and help customer! i just want to said wow and a good job! one of the maneger Name Cole he was amazing, he handler and manage fast, on time, done on time. he is the one make me like so much this dealer. i will bring more customer. thank you Cole everything that you had done for me. seller Emmanuel is nice person he like to help customers and take care toofinance guy Antonio he is very kind and helped as well.darcar toyota Mr, Cole team good job! God bless this business
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October 2023 by Sharen W.
BLUF: Incompetent, poor customer serviceCar Purchase date: July 24th, 2023Finished full sale transaction: Oct 25th, 2023I came to Darcars on July 22nd, already knowing which car I wanted. I contacted Alex, my primary salesman, and stated that I was ready to purchase the vehicle on the day I arrived, assuming it matched how it was billed online. The car (2022 Honda Odyssey) was unavailable that day, so we returned on the 24th, asking to see the vehicle. From the beginning, we stated that we wanted to drive the car off the lot that day and asked explicitly if we could and they confirmed this. We officially decided to purchase the car same day. As we finished paying for the car, we walked over to grab our keys, and all of a sudden they stated that the car could not be taken same day due to a DMV issue. We were pretty bummed out but were reassuring this would only take 24 hours to resolve. I asked them to call me in the morning to make sure we could come by and pick up our car. The next day arrives and I don't get a call from them by 1300, so I call to get an update. They then say that it could be 48 hours until my car is available. Again super bummed. I said fine but please keep me updated. 48 hours is approaching and still no call or text from Darcars. I called several times, and they said that Alex was off and the manager/person who took over was unavailable. I asked them to leave a message for the manager (Shane) to call me back immediately with an update. No call from the Shane came despite their promise. The next day I called asking for a manager and didn't get ahold of him until late into the day. States that the car is still not ready and I can't pick up my car until next week. At this point, I am pissed off due to the lack of competence of their team and the inability to provide good customer service and keep me up to date. I asked to speak with his boss and he refused. The next day he finally talked to his boss after I called again harassing him about this and they offered to let me take the car with a dealer plate. They got back to me the next week, and we came to get the temp license plate put on the car. Flash forward and we get a call from Darcars that our license plate gets in mid-September. We go there to get it on and they hand us the plate. We asked why ours isn't being mounted and they said they forgot to order a plate mount. So we ended up taking our plate and waiting to hear back about our mount. I texted back one week later, and he said he wasn't told it needed to be ordered. He said he would order it and let us know when it comes in. Alex let us know it was in after I texted to inquire. My husband drove in a few days later and Alex was off and everyone there didn't know what we were talking about or where the mount was. I then texted Alex and asked if we could come when he is in since this is an issue. We coordinated with him and when we got there again, he gave us the plate and asked my husband to go to the service station. At the service station, the men here did not know how to use the mount provided and said we needed screws. Alex did not provide screws, so the service people said that my husband needed to walk back to Alex and ask him to order screws before they could mount it. Again, very frustrated with this lack of competence from everyone involved, my husband asked the service men if they could just find screws in their shop to mount it. They did and the mount was falling off. So my husband again asked them to try to fix it, and they finally did.As you can see from this transaction, this company is highly incompetent and has very poor customer service. My husband and I are very experienced car buyers and this is by far the worst experience to date.
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September 2023 by Ayu Bku
Jorge Guevara
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September 2023 by Belete Kassaw
Kwork Bong
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September 2023 by Ashanafi Muleta
Zainab
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September 2023 by Fernando Diaz
Very satisfied with the help that Junior Villatoro gave me with my car when I did the maintenance, thanks Junior
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September 2023 by Jose Portillo
Victor
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September 2023 by Carol Marcia
HECTOR BLANCO ??
