-
March 2023 by Cathy B.
I went to the Silver Spring location on Friday, got there at 2:40 p.m. it was closed. Their hours are said to be 9-3 that was a wasted trip and not to mention gas.
-
October 2022 by U S.
g.co/kgs/epT299Your credit union rating in scale or out of 10 ( ten highest ) This is constructive criticism.1. Leadership -12 policies -13. Several operations I.e fraud, branches - 14. Membership agents - 95. Response time - 36. Consistency - 27. clients needs - 18. Behavior - 9 for membership and 0 for other departments9. Membership leadership - 110. Client confidence - 111. Waiting time for call - 812. Fraud resolution - 2Update on my review and complain on discrimination:I filed a complaint on the Asian lady handling dispute and her manager Monique.I spoke to Monique how I was intro-gated on the call with that lady as if I was 'guilty'.Upon filing complaint on her to her manager Monique and 'Monique' ( manager of credit card services ) as well, I learnt after 6 weeks1. nothing was done on complaint.2. dispute is pending3. Branch manager Cierra called and shared me after numerous follow up that Monique had put a comment on my account that after dispute is settled account will be closed?4. I was offered number of Monique to call, I denied why should I talk to her.Can a member of management call me.5. I was assured Monique manager will call and talk with me today ( 10/27/22)6.Shortly after Cierra ( branch manager) calls and wants to give me number of Ms. Nils a Cruz.Monique manager7. I informed Ms. Cierra I won't be calling Ms. CruzHas the face of racism changed. It still remind the same 'ugly'. You file a complaint on discrimination against you and without even investigation as calls are recorded, Monique and her employee against whom report is filed decided to close the issue by closing accordingThis is department of federal commerce credit union policy, you file a complaint of discrimination and they close your account on content of the report itself ?Now I see why this credit union scores at the bottom in rating.Even the CEO does not care.My review of business aspect is correct or may be amended on professionalism and fair business act as lowest of all.God bless these people. But one thing remember people who raise their voice against injustice that wave or force is too strong that it will move foundationMy voice and strength cannot be stopped as I speak with conviction and truth.No man is superior than other in eyes of law or God.You will see these reports all over as DOCFCU uses it's policies to make excuses for its policies to get awayNot this time! I promise youUpdate : I got a letter in the mail with my balance cheque stating account closeSo be MINDFUL and don't give up if you file a complaint of 'discrimination' you be prosecuted and 'still discriminated worst.In my case.filing report brought 1. Account closed 2. My dispute filed, I was told account will remain open. No idea what happened to dispute. No official communicationUpdate : I got a letter in the mail with the cheque. My account is close. No dispute was ever handled Due to reports filed on discrimination the managers and leadership got away this easy way.I will be uploading the communication for facts to be seen/ revealed
-
August 2022 by E W.
DONT OPEN ACCOUNTS THERE. They SUCK. They should be put out of business. I'm closing my account today. They don't answer the phones ever. THEY DONT CARE ABOUT CUSTOMERS. They don't care about your convenience. You'll only ever get lip service. All their tech is outdated. There's ZERO accountability from the top down. All they ever have are excuses. 99/100 are incompetent. They can't handle their local business and they have the nerve to now try to service a national market. BEYOND ABSURD. They deserve a negative rating. They have fallen so far from grace. They used to awesome. They have fallen from the horrible service tree and hit every single branch on their slow agonizing fall to a pile of poo. This demise has been happening day by day for years. Everyone I know thinks they suck. And they sucked BEFORE Covid. Try calling. You'll get nothing but automation and put on hold. The initial prompts offer the option to speak with "Ian" the CEO. You can press that option, you'll NEVER get him nor will he call you back. They know they suck. Nobody there wants to fix all the things that are wrong with that place. They all just want to get paid off your interest and fees. Close your accounts or don't open them. That's the only way to fix this titantic failure. They hit the iceberg years ago and have slowly been sinking for years. I spoke with the head of "Member Services" she's FOS and full of excuses too. It's disgusting when it takes over a month get anything resolved and you set on hold for 20-40 per call. Stupid, time wasting and inefficient policies and procedure keep them the OPPOSITE OF AGILE. I have too many horror stories with this organization to list just one. Someone needs to drag every single rep and executive whose fallen asleep at the wheel out to pasture and then fire the ones that are left. This organization is worst than a dumpster fire on top of a train wreck next to a mud fence. Their effort, their attitude, their performance, their professionalism, their service, their responsiveness, their care is so low it's underground. DOCFCU choke on your own vomit. You stink like a week old corpse.
-
May 2022 by John C.
Maybe the worst experience I have ever had with a bank/credit union. I applied for membership to take advantage of an attractive CD rate they advertised and a week later I was still waiting for a reply on a rather large sum of money I was investing. Customer service could not even find my account when I supplied them with ap# and all other contact information. I was told I would receive a call back but that never came. I called again and was told they were very busy and did not know when approval would be forthcoming. Too busy to accept $175,000! Their answering machine allows you to select a prompt for the CEO. I called him and a her answered. She said they would be happy to cancel my application because they did not know when my application would be addressed. I went online and secured a good rate from Merrick Bank in a matter of minutes.
-
July 2021 by Beautiful Sunrise
I've never received poor customer service from the staff at this location or any other fcu. The temporary close has certainly been an inconvenience. I would have appreciated a text, an email, or even a letter in mail notifying me of the closure. It would also be nice to know when or where the new location will be.
-
February 2021 by Christopher G.
I just opened a performance checking account. I am surprised that this checking account provides a flat 2.01% APY on balances up to $20,000. You can't even get a CD rate that high let alone a checking account. I would recommend this credit union for someone who wants to maximize interest earnings on checking account balances.
-
January 2021 by Havin Baucom II
This is my second day in a row coming to this one location that's open to the public and unable to go inside. Yesterday I arrived at 3:05 (which is understandable because I didn't know about the covid hours). But today I arrived at 9am, waited until 9:15a until I called and rep told me they'd open at 9:30am. Waited until 9:40a just to have an employee arrive and tell me they're opening at 10a (due to weather). Horrible communication! Now I'm late for work myself and still unable to go to a branch.
-
July 2020 by Equilla Blackwell
Very poor service and have you waiting outside for an hour when they supposed to be open at 8:30They did not open the doors to 10 o’clockthey are on their own schedule call before you go
-
September 2018 by Carole C.
Lord sent credit unions, because He had had it with banks too. Big banks have it in for poor people. You've heard how $8.95 is charged if checking account balance falls one penny below $300. If banks were fair, they'd require an overdraft tie-in, or a $300 savings account, an age, or courtesy waiver. Charging nine dollars for a minor slip, is grossly unfair. Enter credit unions. Credit unions are owned by members and are responsive to members. DOCFCU is absolutely top notch in every way. Firstly, it is DOCFCU staff. Tellers and representatives are highly trained and personable--invariably, and over years---means it's positive DOCFCU culture. It's a joy to encounter people who value members and prove it whether in person, or on the phone. Secondly, DOCFCU is innovative. They've had eDeposit for a long time, other institutions are still working on it. DOCFCU offers a $500 CD, other credit unions require a thousand dollar minimum. Having a minimum five hundred means it's REACHABLE for families. Members can start a CD ladder, investing modestly, but consistently, a quick few swipes onscreen--that easy. Developing a CD ladder means your deposits are NCUA- guaranteed. You'll invest at the highest prevailing rate, and will vary interest rates by length of maturity-- some 6 months, some a year, some 18 months or longer. There's no other way to guarantee financial future than by developing a CD ladder. No more surprise medical or car repair expenses, there's a CD maturing soon. Starting your college-bound kids with a CD investment ladder is the best thing you can do--for a lifetime. Not just the cash investment money itself, but the concept of a CD ladder--think of it. Start them off with the concept a CD investment ladder. No better place to do it than with DOCFCU. They have a sacred trust with members and provide us with the best in service and innovation. Department of Commerce Federal Credit Union is an asset to the community.
-
September 2017 by 8ydn3y
Please don't make the mistake of walking into this branch as a person of color because you will receive rude and dismissive service. However if you are white you are greeted by everyone with enthusiasm and even sent off with a "geniuine" have a good day. The funny thing is that the staff is entirely black which says a lot about my experience. I will be closing my account with this institution because I refuse to be a member of a bank that puts forth no effort in providing consistent service to everyone.
-
April 2017 by V F
This FCU has handled extremely poorly the transition of another FCU they absorbed. I've not been notified until after things change. My debit card didn't work. I wasn't notified about the newly issued debit cards. I've been issued 3 debit cards. I almost didn't get my direct deposit because I wasn't notified about the routing number being changed. My account number has been changed. (I guess this is good for identity theft because they won't have my information either.). I verified that the Commerce FCU had the correct mailing address, but information was either not sent or sent after the fact. Also, there are very few branches, and the branch share program doesn't provide every service (or the shared branches are confused about what they can/can't provide), so it's best to go to the actual branch locations.
