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February 2024 by Jet Ramos
The Ethiopians are soooooooooo nasty. They don't need to be collecting checks from US shoppers!!! Worst is, they don't even OWN the store to be so unwelcoming. They are deterring your customers. Also the Spanish lady with the weird eyebrows (every once in a while, when she draws them badly) is horrendous. She is very mean spirited and disrespectful. She will try to exercise control and intimidation and THAT NEEDS TO STOP COMPLETELY. she needs to keep that energy at home. The African man is just a sponge and soaks up her attitude when she begins her tirade. He is so confused and always looks to her for direction on how to do simple tasks. There was a light skinned young man, she used to order around that worked there, but I can bet he quit because of her. The black woman (I've only encountered her in the morning) is an angel and the last hope for (my) returning to this location to patron and spend money here. Your GM and regionals need to take these honest reviews into consideration before further action is taken to report these witches. We have lived in this community far too long to be experiencing this type of service from laborers who are profiting off of our contributions to your establishment. It's a shame that your establishment will hire such people when there's plenty others that can do better and treat people better because at the end of the day, we are people like them. By the way, I am 45years old. I'm not a child writing this so I've been around the block a few times to know that sales and service are hand in hand. They might meet a disgruntled customer in the parking lot, after shift one day with that type of attitude and just because police are around the corner doesn't mean they'll come fast enough. They need to leave their frustrations and disgusting attitudes at home. Unemployment may straighten them out. They don't belong in any establishment profiting a check with their nastiness.This is my community before it was theirs. They had better assimilate or stay home.
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January 2024 by Elmer Mejia
I loved it, it is a very comfortable store for its prices
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August 2023 by Kimberly Graham
As dollar and a quarter trees go, this one is fairly clean and neat and orderly and has most of what you would expect to find there. Parking is OK and the fact it is located near other useful stores is a plus. We went on a Sunday later afternoon so as expected some shelves were bare but overall it was stocked well enough and staff was efficient and knew enough regular customers
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August 2023 by Matthew U.
I love a good Dollar Tree shop. Being able to run about in a store and fill up a cart is always fun to me. Makes me feel like I'm on Supermarket Sweep and I can actually afford a full cart of items. But, sometimes, it is hard to do when the store is a mess and not all items are stocked. I came in here with expectations to fill a cart of my usual items I grab from a Dollar Tree, but I could have used a basket to grab the items I did find. I traversed the aisles and closely looked for what they had. For the most part, the store is laid out appropriately, but it is the lack of items and the lack of keeping the store in order. There is a lack of sorting this store and keeping it in order. It can make navigating the aisles a task. Your cart can get caught up on the items just left on the floor. That aside, I was able to grab a few items that are my usuals for this chain. When I finally got to the register it took some time as it appeared the had the most unmotivated employees working at that time. It took a moment to get through the lines here, but when I was done, I was out the door.
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March 2023 by Past Kiss
Hi There All,This is the Dollar Tree (store #1680) located on Outlook Dr in Silver Spring Maryland.I frequent this Dollar Tree quite often at least 3 times a week. I love to do DIY projects. I notice they have changed management and the store is a lot neater and organized, BUTthe customer service needs to improve greatly.I purchased a couple of items, 2 were defectived and the others were unopen. I wanted to do an exchange as I stated above,I come to this location quite frequently. The manager (Jerry) was called over and she tried to make every excuse to explain to me why she could not do a simple exchange I understand the policy is with no receipt no exchange but as I stated I frequent this store a lot and I had 2 items that were clearly defective. Now I could have gotten over not being able to exchange because I did not have my receipt but the way she handled the conversation was very aggressive even to the point I said OK ma'am no problem and walled away. I went and purchased the other items I wanted to get and as I was checking out I asked the cashier could she confirm the store number 1680 (the Receipt was not showing it clearly) so I could write a review . The manager (Jerry) overheard this conversation and as I was leaving approached me aggressively again and said do you want my last name and I said no ma'am I have your 1st name that's fine. She then stated well you are upset with me and you're mad at me and I said ma'am I'm not mad at you I just wanted to do an exchange and your approach is very aggressive she them went on and on until I just said have a good day and walked out the store. I have lived in this area for 4 years so I understand this location has changed and she may get a lot of young teenagers and others coming in to harassing but I am a 51 year old woman that comes in infrequently and spends a lot of money to do my DIY projects there. I feel her approach did not have to be so aggressive, and good customer service definitely still matters to some of us. At this point, I am unsure if I want to return to this location because of her nasty attitude.Thank you abd have a blessed dayLB
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November 2022 by fumstar owas
This is a nice store, well stocked. Friendly cashier. Attendants so professional, I had so many things to carry, the sales associate (Andy) offered and helped me carry them to my car. I gave a tip he refused. Stated “I am just glad to help”. This review is the only way I can show appreciation. Truly grateful.
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September 2022 by Rosemary Ury
This Dollar Tree is pretty small compared to ones I'm used to going to. I was able to find some things I needed, though, like a broom and some chip bag clips. My main complaint would be that the frozen and refrigerated sections were almost empty. Not sure when their trucks bring that stuff to restock? I was there on a Thurs evening. Also, the mini fridge by the cash registers had sodas, but I bought the last bottle of water.
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August 2022 by Daryl Himmond
The word dollar tree doesn't apply to items anymore but they are still the lowest for all the items that they carry ,overall they are a penny saver in a world of inflation including after you leave the supermarket and gas station.
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July 2022 by Glenn G.
This store is in a disarray. Floors are filthy, shelves are and racks are empty with boxes all over the place. Yet there were several employees in the store.
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June 2022 by Andrew Dunn
Hot as hell inside, long lines, rude customers, and cashiers we're struggling to make change at 12:30 you've been open for hours!!!!
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April 2022 by HenriettaGarithy Badu
Unbeatable prices and the shop is well organised.
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February 2022 by Sonia Ferreira
Disrespectful Cashier. Minus 5 stars.I left 1 star because I couldn’t give -5 stars.This afternoon 2/20/2022 around 3pm , I was in the store, looking for something good to buy for my projects, because I sell crafts online. Only one item caught my attention. Usually I buy a few and if I like the result I get more. And I consider myself a very good costumer. This time , I approached the cashier to pay for the sole item. When she saw the only one item, she turned to the other cashier behind her and she made a comment aloud saying “ look that woman got the whole cart to buy just one item” and LAUGHED AT ME!!!!!!! I got really mad !! This is the first time someone mocked me IN MY FACE!!!! I asked her why was she doing that, and I left not buying anything. I will definitely NEVER EVER go there again!!!Somebody urgently has to train her in costumer service.
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January 2022 by Abba Corliss
Organized, clean, and well-stocked. The store was busy, and lines long, but the cashiers moved through people quickly/efficiently.
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December 2021 by T. C.
This DT location serves a wide area of a variety of income levels and is very diverse. HOWEVER, I find it racially biased to continue to keep this store in such an unkept condition...it's unfair for the employees there, the consumers that buy there. It is near several schools and many teachers use it, many families use it, as well as many others who have been impacted by inflation and joblessness due to COVId....This is beyond a management problem. This is most definitely a corporate problem....the carpets need replacing, it needs better lighting and more staffing immediately.....every time I seem to go, one of the glass entry doors is broken.. @Dollartree, you can do much better bc Ive seen evidence at other locations in this same county.
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November 2021 by Lacostra
In and out by far the fastest Dollar tree experience I have had in a while. I forgot an item and the cashier ran out for me. That is great customer service.
