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December 2023 by Diana
I was extremely pleased with the customer service assistance I received at the Aspen Hill ESFCU from Service Representative, Zara Inglis-Charley. Zara was, attentive, and sensitive to my needs. I felt at ease expressing my interest in receiving assistance with applying for an auto loan. Zara offered excellent customer service. ?
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September 2023 by Alicia Holden
I had a pleasant experience at the Educational Systems Federal Credit Union located in Aspen Hill. I was quickly greeted upon my entrance to the bank and was well pleased with the service provided by Ms. Charlery.
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September 2023 by TAMBA LAMIN
My experience with ESFCU is always the best I have ever seen with my own eyes. They are always ready to help or counsel you on your financial matters.
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August 2023 by Diana Garcia-Mejia
Very kind and patient service from all staff members. Ken made sure to explain everything clearly and answer all of my questions.
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August 2023 by kirkland Jkirkland
Zara Inglis-Charlery provided me with exceptional customer service on 7/24/23 at the Aspen Hill branch. She greeted me very professionally and was very knowledgeable about my request. She explained in detail how I would be able to access my account remotely and took her time to explain to me in detail, how I would need to move forward.In addition, she recommended the 1-year CD offered by the Credit Union that would give me a very competitive rate. She offered this information without being pushy, which would have turned me off. As a result, I moved some funds over to the CD.My experience with Miss Zara was very positive and fruitful. She is an employee that should be commended for her excellent customer service.Thank you, Miss Zara, for listening and going above and beyond to help me.Jossette Johnson
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July 2023 by Kim D
Very nice, patient, and knowledgeable. Unfortunately, some of the customers did not treat the staff nicely while there but the staff maintained their cool and did what they could within their power. Customers need to do better. Staff was amazing.
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July 2023 by D Kahn
I have been banking here since 1967. The service has always been excellent. Most recently I have been assisted by Ken Vinson who has helped me with several problems to great success . He deserves a promotion or at least a bonus!
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June 2023 by Bianca Carter
Zara provided my mother and I quality customer service. She explained our options on saving accounts and made changes to our account as requested.
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June 2023 by blanche Bongmba
The lady i made today was more than helpful to me sorry but i forgot her name
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May 2023 by Adene Bekele
From the moment I walked in the door, I was warmly welcomed by Mr. Zara. I was impressed by her multitasking skills and how she paid attention to everyone who came through the door. She was superbly helpful and represented ESFCU very well.
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April 2023 by Moon Light
Zara was amazing today , she really took time to answer all my questions and she guide me through the whole process. Zara has an Amazing customer service and I would love to work with her every I go there .She was very helpful to my husband and I for today’s visit, she could not get me the answer while I was there but she followed up with me as she promise to do .Great Customer service ?Thank you Zara
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March 2023 by Comfort Bakattah
I met a lady at the front desk she help me a lot she is very patient and reliable they are good People
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March 2023 by Marian Rudd
We were greeted by a welcoming young woman when we entered. She invited us to be seated while she connected us to the right person to help us through the membership process. It was just a couple of minutes before the young woman returned and introduced us to Zara. We could not imagine having any better service than what Zara provided to us..She was friendly and professional. Zara told us all about the process and got started on our application right away.She explained all the benefits available to us and was thorough in describing how this unique credit union works. We are happy to say that Zara was also very patient in listening to our needs as well as answering our questions.We left the branch feeling very good about the decision to join ESCFU and confident about the level of service we can expect to receive. We're grateful to the receptionist and especially to Zara for getting us started on the right foot. We hope to be with ESCFU for the long term!Marian and Bruce Rudd
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March 2023 by Toteona Gray
There ATM’s are not helpful for all peoples needs. I have been to NASA and several Navy credit unions and they a) don’t charge a fee to withdrawal cash and b) this place has a 305 dollar limit to cash withdrawals!I transfer money to pay bills and getting it out everyday at 305 until I reach my bills total is ridiculous! The other credit unions I have been able to take up to 1000 out, as you can imagine this makes paying bills (large sum) a lot more convenient. On top of this when I went one of the two atms was not working to do withdrawals.
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March 2023 by Colm Ellis (ImperfectInfinity)
The people I worked with were very professional and personable. I got in, gave them the info they needed, and was out the door about an hour and a half later, pre-approved for my loan. Zara handled the pre-approval step wonderfully, and Alex got me the check in less than an hour the next business day. I will say that if you are planning to go on Saturday going right at opening is advisable as they get busy quickly. That or pick a day when everyone else is working and you aren't.
