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March 2024 by Candace Reeder
I went to this location on March 1st to open a small unit. I received great service and the entire process was easy and painless. Carlton was wonderful to work with! It was an extremely rough week moving and this was the highlight of what I had to do. No issues and everything was straightforward!
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February 2024 by Omar Hamdan
Great !
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January 2024 by Camille N
I had a great experience here. I'm in the process of moving and I feel my belongings will be safe here. Thanks to the reassurance of Deon, he made sure I was making the best decision to use you all's company.
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January 2024 by JoAnne Koravos
I had the most incredible customer service experience today, during a snowstorm, at an Extra Space facility in Silver Spring, MD on Newell Street. We needed a storage unit ASAP. Carlton was very patient and found us the perfect unit and location. A huge weight off our shoulders. Thank you!
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January 2024 by k med
The representative was extremely welcoming and processed my transaction very quickly and efficiently. Thank so much.
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January 2024 by Kim Johnson
Great service. Thanks a million.
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December 2023 by Kathleen Bender
Extra Space Storage was clean, well-lit, and affordably priced.Dion in particular provided exemplary customer service and made the process simple and stress-free. I trust my furniture will be in good hands and look forward to working with Dion in the future!
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December 2023 by Sharon Jones
I have had the pleasure of being a valued customer at this exceptional property over seven years. During this time, I have utilized various unit sizes, starting with a compact box-sized unit for three years, followed by a 5 by 11 unit for an additional four years, and most recently, one of the larger units for over a year. Throughout this extended period, my overall experience has consistently exceeded expectations, leaving me nothing short of pleased!Two of the standout features of this property is its unwavering commitment to cleanliness and safety. I have never encountered any issues with pests, bugs, or rodents during my tenure. Also, I always feel safe when I enter the property after hours and this is very important to me as a woman. Therefore, the dedication to maintaining a pristine and safe facility are contributing factors to why I have remained for so many years even after moving from the downtown Silver Spring area.The stellar customer service provided by the staff, notably the owner Dion Lightfoot, has been a key factor in my satisfaction. Whether engaging over the phone or in person, Mr. Lightfoot and his staff consistently delivers superb customer service, demonstrating a genuine commitment to ensuring my satisfaction.For those in search of additional storage space, I wholeheartedly recommend this property. Conveniently located and easily accessible, the facility offers a hassle-free experience for tenants. The consistency in cleanliness, coupled with the outstanding customer service, makes this property a standout choice for anyone seeking the perfect storage solution.
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December 2023 by Monica Wilson
Thanks you Extra Storage. I had one of the most enjoyable experience with Deacon Dion Lightfoot. The Lord has truly bless me today, I'll spread the good service to my family and friends.
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December 2023 by Alemseged Gebremariam
Dion was amazing he explained everything i needed to kno to the T while his boss was there great worker and well organized Employee
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December 2023 by Cynthia Delgado
Dion was very helpful. He was very attentive when we walked into the storage, very polite and respectful. It was a pleasure to have had Dion help us
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November 2023 by Emily Crumling
Carlton (pardon any misspelling), the gentleman that assisted me this morning in the office, was SO helpful!This is my first time using a storage unit and I chose extra space storage due to its convenient location. I cannot say enough of how EASY and QUICK the process was!There was no wait for me to be helped and he showed me a few different storage space options immediately per my request. It was really helpful to see the spaces in person and decide what I needed. I was deciding between two spaces, one that was larger and one that was a bit smaller. I only need the storage space for a month, which worked out in my favor (because of their awesome deal, which is to get the first month of rent for free!) I felt like I was helped with my best interest in mind; Saving money AND maximizing the amount of space I’d have.I was able to actually get the bigger space for 1 month FREE and then only pay for my lock, insurance and administration fees. Such a good deal! I saved over $200.00. I am hopeful that my experience storing my items will be just as great as my experience was initially renting the space.
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November 2023 by Joachim Adon
My time spent at extra space with Dion was so helpful he is very smart and knows his work!!!!
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October 2023 by Ronald White JR
At the Newell Silver Spring Location I have been using this location for the past year and I now have added a second unit. Carlton the guy working at that location has delivered above and beyond exceptional customer service.
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October 2023 by F F
Received information from Dee, communities well. Dee looked up the details I enquired and addressed my concerns.Thanks for Your Kind Help and Support,Faustin Felix
