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October 2023 by Aleena Foster
Arrived at 4:58 to drop off a package for ground shipment, and they advertise that last pickup is at 5:00. I asked if it would make it out today and the person at the counter said the driver had already left. Pretty disappointing - I know I was close to cut off but since I wasn’t later than 5pm I expected that the package would be shipped today.
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August 2023 by G Vale
Called prior and spoke to Anthony; went to location and noticed name on badge. Anthony was extremely pleasant, excellent customer service and I was greeted immediately. Was out in less than 3 minutes. That is exceptional customer service. Glad staff answers phone; it is so unusual in today’s business environment.Keep the great work!
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June 2023 by Chavonne M
Horrible! Waited 15 minutes to be acknowledged but the store was slightly crowded so it was understandable but after waiting 15 minutes and then an additional 15 before anything was done to assist in a simple business card order . I finally got some good assistance from a very helpful employee then as soon as he’s about done with my order, the “manager” who wasnt doing anything to help the crowded store, came to the front and began to tell the employee he needed to follow a different process to complete my request. Now the route he took got us to the same place but she insisted it would need to be done completely. After a 30 minute interaction why would you suggest I change and extend the time that it would take me to complete an order simply because you want to appear to be helpful. You cant hide in the back for 20 minutes with a crowded store then come out once it’s empty and think you’re a helpful manager. It’s lazy! Needless to say I canceled my business card order . Staples is much better atp!
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August 2022 by Kumar Ghosh
Very friendly staffs. Loved their attitude. A guy gave me some envelopes without asking me any question. Someone at Office Depot (located on N. H. Ave, White oak) refused to give me any envelope. I had to drive all the way to this office on Tech Road, which was worth the travel. They took care of me with respect. Please keep up the good work.
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August 2022 by Axel Zectro
Renuka was an amazing associate of FedEx office. She helped and was super friendly, she was not bitter and rude like the experiences I’ve had with other associates.
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January 2022 by Deborah N.
According to Yelp this store closes at 9pm. Got there at 8:51pm and lights were off, store looked abandoned. Smh really did not need to go out into the cold weather to waste my time *frown emoji*
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November 2021 by Steve S.
The FedEx Office on Tech Rd in Silver Spring MD is useless. They just let the customer stand there for 10 minutes while they are checking in packages. They certainly can do that after they take care of the customers. Avoid this Place!
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November 2021 by Andisheh Mostashari
Don't go there for the passport picture... the white background for the picture is at a bad place . when I took a picture, half of my face was brighter than the other half and there was a shadow on the background. I ask them to take the Picture somewhere else but it didn't goes well. At the end I paid for the picture that I cant use.
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October 2021 by Lien David
Easy drop off, okay staff.
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September 2021 by De todo un poco
Hey guys this complaint it's not about your office, but with fedex delivery yes. They all the time go to Whtieoak Garden located at Lockwood Dr. So the delivery my urgen package and left in main entrance of the building, they do not leave a front of my apartment. Sometimes my video camera catch him almost without widh of work.No guys if you dont want to work there are a lot of people that want to be hired.Note: this complaint is just with the delivery driver that work in that area.
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July 2021 by Julee W.
They close whenever, even when they're inside during business hours they will not accept my package. This store is the worst FedEx in the neighborhood, I believe the management is on drugs and taking advantage of working for this company.
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June 2021 by Diana Milam
The staff are friendly and helpful here. I am giving this place 2 stars because they charge $2.40 per page to send a fax. This is ridiculous. Please use their cover page too so you don't get charged for an additional page for submitting your own
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March 2021 by Melkie Kebede
The parking is good and there is no waiting time
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March 2021 by Heloisa Bonetti
Over an hour waiting to get a print sheet . Lane is huge due to only one employer working on a Saturday .Especially during a pandemic, they should have more respect to customer !
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January 2021 by Digitalzulu A
Went to this location for some small paper items to be laminated and the Customer Rep. was so incompetent. He could not properly laminate the items I gave to him. After the lamination, some of the paper was hanging out and when I complained he gave me a pair of scissors to trim the excess paper myself. It took the effort of his manager to just trim the excess paper. This store has a paper trimmer, sitting in the middle of the store and next to the lamination machine, which the Customer Rep. could have used professionally before handing my items back to me. What a wasted customer rep.
