-
November 2023 by Michael Manson
The lack of experience and communication in this store is disturbing and disappointing. They have no idea how to find or order your part. Any other location is could have found it within minutes
-
July 2023 by Timothy Jordan
By far the worst and slowest Ferguson I’ve ever been to. I was next in line for 30 minutes with three cashiers working. There’s no reason it should take that long for people that have work to do.
-
May 2023 by Justin Someone
Professional individuals. The guy second from the door, Ezequiel, was very helpful. Better than Noland to be honest.
-
December 2022 by Jancy Tonken
I cannot say enough about Earnest Ndifang, the Manager at Ferguson Supply in Silver Spring. My Dad’s Expansion Tank was leaking and it needed to be replaced ASAP. It’s Friday afternoon at 3:45 - Ferguson closes at 4:00… I’m on 495 in heavy traffic. I called the shop and explained to the gentleman who answered the phone the situation. He assured me that I needed to drive safely and that he would wait for my arrival! How grateful I was to receive his kindness and understanding. I arrived at 4:03 and there I had the pleasure of meeting Earnest, the gentleman who made this purchase possible! Thank you Earnest for waiting for me that day. My father sends his gratitude, too. Happy Holidays to you and your family.
-
November 2022 by Taylor L.
I used Ferguson to buy a lot of fixtures for our bathroom remodel in Bethesda. It was a nightmare for the most part. Wrong items sent, broken items sent, items missing pieces, and more. Their people constantly assure you things will be made right meanwhile my time is continually wasted. We are still going back and forth to this day about a vanity touch up kit they were supposed to send me. They have sent it twice so far each time with the wrong color. I would not use this business again.
-
September 2022 by Andrei Jurca
One guy at the register couldn't put his phone away to serve the customers. Very bad attitude from him( first register next to the door)
-
April 2022 by Serge Tudor
Good service.
-
February 2022 by karen amina sullivan
What a great experience i had!! i must say people always find the time to complain yet dont realize that a pleasant review when youve had excellent service is the least you can do. i am doing some small reno in my basement and the young man at the counter, I think his name is Will was just most excellent. Whatever my request was he was able to find for me or locate it elsewhere. Thank you for all your help Will and silver spring location and keep up the great work.
-
February 2022 by Liviu Andrei Jurca
One guy at the register couldn't put his phone away to serve the customers. Very bad attitude from him( first register next to the door)
-
December 2020 by Feda Msd
unorganizedUnappreciated customer serviceZero 0000000
-
October 2020 by Rich W.
Wow! A fully stocked plumbing supply store! Much better organized than Home Depot, and carrying original brand-label equipment, instead of HD's generic house brands. Staff is far more knowledgeable and helpful as well. No prices are posted on the items or the shelves, but that's probably because they primarily cater to commercial customers (professional plumbers) rather than to individual consumers and DIY projects.
-
September 2020 by jakobian beagle
The guys at the counter are always pleasant and helpful. This is a smaller branch, so some things may not always be in stock here.
-
August 2020 by Tracy Pakulniewicz
Huge disappointment. I had been waiting three weeks to find a time when my schedule would align with when the store was open. I needed a beveled faucet washer, the smallest container of plumber putty - 14 oz size, and a washer for the inside of my American Standard toilet. I asked William G for assistance in finding the washer, he directed me a case of assorted washers by Lincoln Products. He said it was the only beveled washers in the store. I found the plumber putty and washer. When we got to the counter, he told me the washer container with 160 pieces, was not returnable and was $37. For all three, he tried to charge me $74. I asked him if that was the female rate, given I could get plumber putty for $2 in Home Depot and a washer for no more than $5. He tried to convince me that I was getting the "preferred plumber" rate. (joke, we all know that)I told him to keep the putty and washer. I was desperate for the washer so I purchased the over-priced package of 160 washers and screws.Needless to say, this place insulted my intelligence on pricing and seems to have a history of over charging clients based on other reviews. The selection was not even that vast. I will NEVER shop at Ferguson again and will share with the contractors who referred me to Ferguson how the sales associate attempted to rip me off so they will find a vendor with greater integrity.
-
January 2020 by Jjj Potter
Super helpful
-
September 2019 by Tarik Smith
Went in for replacement parts and the salesman didn't have in stock what I needed. Directed me to the DC location and was apologetic about not having what I needed but was very helpful and nice.
