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March 2024 by Mehmet C
It was one of the worst costumer service experience ever.
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March 2024 by Brian Wood
Towed my car despite my sticker being clearly visible from the front windshield. Was hanging from the rear view mirror turned 45 degrees to the side and they did their best to take a picture at an angle that showed the back (and still showed half the numbers on the front). Lady at the desk was nice enough but called her manager and used them as an excuse as to why they're still charging me. I'll obviously be fighting it as it was still visible from the front windshield. The lady even admitted that they get paid on a commission based on how many cars the tow so they're absolutely encouraged to tow as many as they can while driving through lower income areas. I can't imagine how many people they've screwed over.
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February 2024 by andie
will randomly tow you for no reason and put stickers on your car that you can never get off ?
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February 2024 by tom stallone
Quick and efficient. Strong on safety concerns
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February 2024 by Cheriee Matthews
This is a disgraceful company. They have no honor, integrity, or professionalism! They basically steal cars then charge to get your vehicle or tow it from where they confiscated your property! I advise everyone not to do any business with them at all! They have terrible customer service and are scammers! DO NOT DO ANYTHING TRANSACTIONS OR BUSINESS WITH THIS COMPANY! Please USE CAUTION AND PROPER JUDGEMENT BEFORE CONTACTING THIS COMPANY FOR ANY SERVICE!!
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January 2024 by Marirose Monaghan
The fact that they drive around income restricted housing in Montgomery County and contract with them to tow out of their lots is despicable, especially during the christmas season. These money-hungry companies will get what they have coming for them eventually.
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December 2023 by Philaisha Carter
This was an upsetting experience however the office attendant Brittney was professional and pleasant to deal with
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December 2023 by Nats Ann
Very cut throat!! But I guess that's how they stay in business SMH
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November 2023 by Gloria Panholzer
If I could give this company a negative score I would. They’re terrible. Horrible customer service like it’s trash. My car was towed from my registered parking spot and they told me it was taken because I didn’t have a parking pass. Literally no one in the parking lot has a pass but I toll use mine when I have visitors. I’ve been here for a while and that has never been an issue. Spoke to two different reps the first one had zero customer service etiquette. When I spoke to the Second Lady and asked her why they don’t consistently implement the policy I was given an excuse that they have too many properties to look after
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November 2023 by Leah Garmon
Henry's Wrecker Service has very prompt and professional drivers. The dispatch operators are also very helpful. If you are in need of speedy tow services, Henry's should be the company that you call.
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October 2023 by Freddy Aaron
I spoke with Lisa and Henry's Towing and she was very kind and nice. Henry's is doing a great job at The Enclave getting cars out of here that are taking up handicap spots blocking fire exits and making their own parking spots up I know that I can call in anonymously and let them know if there is a problem thank you for doing a Great Job.FA
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September 2023 by Beneyam Yifru
My sticker was clearly displayed but they still towed my car. I arrived at the scene and showed them my sticker in the same picture that they took, but they claimed to tow it because it was in the rear mirror and not the front. Then they claimed to not have $5 cash change either. I pray that God helps these people. Especially the woman named Mary on the phone, she has the spirit of the devil and needs deliverance. I’ve never spoken to anyone filled with so much hatred and an angered soul. What kind of customer service yells at the customer??? Then claims to feel threatened when told that I’ll pray for her to receive God in her life because she’s such an angry person. Mary, I’ll still pray for you, don’t worry. You need the Lord. Only the spirit of the devil can make someone this angered.
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September 2023 by Douglas Palmer
There is zero star option on this? I get it towing people's cars is never a fun job but this is one of the biggest dumps I've ever seen and they leave your car scratched up. The lady who took my money was nice though
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July 2023 by Lili F
If I could give 0 stars I definitely would. Terrible place full of scammers rude lady named Britanny Dorr at the front desk has 0 customer service, she was too scared to give me her name cause, she knows how badly she treated us. She also is leaving Good reviews for this sorry place, I guess because of all the other complaints how pathetic. My friend and I were nothing but nice the whole time, but she had an attitude towards us. Don’t call here for help they are only trying to make a buck.
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May 2023 by sudi osman
Horrible they damage my truck while towing. When I got there to pick it up I told the lady at window after they returned my truck. I had just fill up with gas and now its reading empty. She took pictures contact info and told me some would call form management. That was over 2 months and ever time I call there is no one to help. Still waiting smh not professional at all.
