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November 2023 by Michael Wagner
I've taken my truck here a few times. I've always gotten prompt care, with honest open, up front pricing (in fact, I've had it come out UNDER what was quoted). They won't do unnecessary work, just to charge you more, and they'll let you know what costs may come up, so you aren't surprised when you show up to pick the vehicle up. Everyone who works there has been nice, and if someone isn't at the desk when you walk in, it won't take long for someone to come and help you. This is my go-to auto shop.
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November 2023 by Vinni Juneja
Had an emissions issue, fixed it up fast and super polite.
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October 2023 by Zeno Lee
This place is Great,with Affordable prices! If you paying out of pocket.I highly recommend this place if you need maintenance and/or repairs. Make sure you make an appointment.
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August 2023 by Evan M.
I cant speak to the quality of their actual repairs, but do not take your car here for your initial safety inspection if you bought a car out of state or recently moved to Maryland. While some of the issues they flagged with my car were legitimate, others were dishonest. They went out of their way to identify tons of "defects", many of which were either cosmetic, and not required by the state of Maryland, or "defects" that they simply lied about in order to then jack up the quote to repair my vehicle. What a racket.
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August 2023 by SMART CASH
Took my car for free, lying that they are goin pay $200 to get it scrapped. Lies, they going to sell transmission $350,motor $399, catalytic converter $300, then get $250 for scrapping metal...
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August 2023 by Tracy Kellum Simpson
I've been a customer for several years, Hoffmaster's Auto Care is always reliable, efficient, and fair.
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July 2023 by Curly Shirl
We rely on the Hoffmaster’s team for the whole extended family. They always take care of us and do their best to be on time, charge reasonable prices, do good work and at the end of the day, we trust them the most in this area. There are not many businesses around that look after the best interest of their customers like they do. Thank you Steve, Mike and team!
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May 2023 by Julie R.
These guys are the best. Their prices are reasonable, they get the work done fast, and they are honest about what needs to be done. As a woman, I really appreciate that, as I've been to several other auto shops who clearly are just trying to take advantage of me.
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April 2023 by J Philip
Been with Hoffmasters for years. Excellent customer service, excellent auto care, frank talk and reasonable charges. My first car was a beat up Camry that I absolutely needed to have, but no one wanted to touch. Steve and his team took excellent care of it until I had to let it go. Several cars later all our family cars are still cared for by the Hoffmasters team. I wouldn't go anywhere else. Thank you, Steve, Mike, Alan and the team. The Best!
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April 2023 by Bill M.
Outstanding auto repair. Highest rating in Washington checkbook. Reliable, fair , top notch quality. Very dependable. Very experienced. Best I have ever used
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March 2023 by Dave V.
A shop that puts customers first. I wound up here from a quick google search, since I was near the MVA. The prior owner of the vehicle I was driving had decided to snap the head of the license plate bolt off to take off the license plate, resulting in a bolt shaft that needed to be drilled out. I wound up coming here, and was greeted by the owner of the shop, Steve, with a friendly face and a willingness to help. He quickly took care of the issue, and was incredibly professional throughout the whole process. While he was working, I went inside and had a great conversation with Mike about other issues with the vehicle. I asked for a quote to have front struts done on the car, and he gave a great price. TLDR: Friendly people, good prices, fair labor rates, 10/10.
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February 2023 by raymond l.
A great shop. Work is done properly, skilled technicians, extremely honest and ethical. Mike keeps things running smoothly. My go to place for auto maintenance.
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November 2022 by Ben Krupsaw
The Hoffmaster's team has always taken great care of my cars.
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November 2022 by Femita M.
Very rude and seem to only cater to a specific type clientele if you know what I mean smh
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October 2022 by Bryan Batton
I had just moved to the area from the Midwest and was looking to get my safety inspection done in Maryland so I could register my F-150. After realizing that my vehicle that had passed every inspection in the other states that I lived in would require $2,000 worth of work I scheduled an appointment at this establishment.Within a day of my truck being in the shop I was called and notified that they had provided me an inaccurate estimate and the real cost would be over $3,000. They basically said that it was either I agree to the additional charges or I could come pick up the vehicle at their shop and take it somewhere else.The situation I was in was... I was brought in from the Midwest for a 3 month shutdown project on the local metro system that required me to be working over 100 hours a week, 11 days on and 3 days off. Essentially it was a nightmare for me to reschedule anything, so I agreed to the cost.In my line of work a poor estimate is the responsibility of the contractor. I was disappointed with the service and the upcharge in cost AFTER my vehicle was already in the shop.Overall the people were nice and I understand that they are forced to abide by the safety inspection rules outlined by the State of Maryland. But this set a poor precedent for me during my stay in this state. Which.. essentially got worse the 4 months I lived there. Happy to say I eventually relocated out of the DMV area. Don't really miss my time in DC.Service: Vehicle safety inspection
