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October 2023 by Kim Reyes
Unfortunately I can’t give a good review on work- just on customer service. I brought my car in after a minor fender bender for an estimate and decided to go with them the next day. I called and was told the parts would be ordered and would probably come in in a day, and my car would be ready by the weekend. They never called back at all. It’s now been over a week. So now I’m taking my $1000+ job and going with someone else. I guess y’all don’t need the work or the money.
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September 2023 by K. C.
Communication with Andrew was good, but once my car was dropped off, other staff I communicated with after was just meh. They Didn't even put all the lug nuts back on my wheel, but I guess that's just DMV service. Hopefully my car Jack is in my trunk so I can properly install it myself, I don't think I will be using them again. and they loss my car club securtiy key, so my car was stuck at and had to call a locksmith for 150 to remove the club
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September 2023 by Gloria Coarde
Working with Drew, John and I cant remember the other young man name but he had a foreign accent they are the bomb. The fellow with the foreign accent literally drove me to pick up my rental and removed my grandson's car seat without hesitation. The service have always be amazing with the mechanics.
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August 2023 by Tyra Countiss
They took such good care of my car! It was such a quick process from start to finish and they did an excellent job on my repair. I can't even tell that there was damage now. I definitely recommend LG Auto Body Silver Spring to anyone looking for quality service with repairing their vehicle!
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August 2023 by Martin B.
LG's work is top shelf, and there are no surprises or add-on's. prices are competitive, and the front office is very customer friendly and professional. we've had them work on our car twice now, and it comes home looking brand new. and they do a good wash and vacuum before pick up. and, if you need to rent a car while they do the work, there is a Hertz lot a short walk away.
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August 2023 by Jeff W.
I called them last minute and they were very accommodating in having me come right away for an estimate. I ended up using another garage that worked with my insurance but kudos for customer service and for being helpful. Review reflects the estimate process only.
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June 2023 by J Lindo
Friendly, responsive, well done. Fully recommend! The process was done in the correct time and feel my car was treated as if it was theirs! Kudos to Andrew B.!
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June 2023 by John Chavez
Had a great experience working with the folks at LG auto body. Needed the window and steering wheel column fixed on my Kia after an attempted theft. There's a lot of Kia break-ins happening nationwide which is causing parts shortage, so I was worried it would take months to fix. To my surprise, they were able to get the car back to me in less than two weeks. They made the process so painless. They also followed up to check in and see if everything was working properly. Will definitely come here for any future repairs.
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May 2023 by G I (Four)
Ok. I just got off the phone with Drew at LG Auto Body in Silver Spring. All I need for now was an estimate. I came away a fan and he'll be my go-to when I need his shop's services!Here's why: Friendly, honest, frank, no B.S. I'm an auto body newbie. I have an old car (2000-2005, won't give Google details). When I asked about an estimate for a full re-painting. He quoted me. THEN he said: save your money. For your car's age, it's not worth the $ (unless there's some emotional / exceptional reason). And he explained why.This is the kinda of person I seek to do business with for expertise and services I need.Do I know their skills? No. Speed? No. Quality of results? No.But just based on this conversation, I will go to him first. And recommend him.I never give online recommendations. But this time, I want everyone to know what I know.
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May 2023 by Lou M
My car was damaged in an accident. I was very concerned about it being repaired. LG Auto put my concerns to rest and did a brilliant job with my car. I couldn't be happier! I highly recommend them!Services: Painting
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May 2023 by G I
Ok. I just got off the phone with Drew at LG Auto Body in Silver Spring. All I need for now was an estimate. I came away a fan and he'll be my go-to when I need his shop's services!Here's why: Friendly, honest, frank, no B.S. I'm an auto body newbie. I have an old car (2000-2005, won't give Google details). When I asked about an estimate for a full re-painting. He quoted me. THEN he said: save your money. For your car's age, it's not worth the $ (unless there's some emotional / exceptional reason). And he explained why.This is the kinda of person I seek to do business with for expertise and services I need.Do I know their skills? No. Speed? No. Quality of results? No.But just based on this conversation, I will go to him first. And recommend him.I never give online recommendations. But this time, I want everyone to know what I know.
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May 2023 by Warren J.
I stopped by to get a estimate on having front bumper painted. Guy started talking about if they remove the bumper and find internal damage the estimate will go up and If I dont agree they will tow the car out the garage. No one never called me with an estimate. How are they going to tell me how I have to spend my money. I do not suggest taking your car here.
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April 2023 by Marta W
Repaired steering wheel column and starter after attempted theft. Excellent work, staff helpful and attentive. Excellent work. Recommend this shop.
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March 2023 by Mark C.
Had a Miata repaired and painted. Great communication, replaced several external parts rather than paint, less expensive. Very satisfied with the work. Highly recommended!
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February 2023 by Richard B.
LG did an amazing job on my vehicle. They kept me informed on the process and explained to me every step on the claim. My insurance was trying to put parts not made by the manufacturer of my vehicle to what I refused but they insisted. LG auto told me before the fact even the insurance failed to disclose (to their benefit of course…) I told the shop I wanted new original parts and they worked with me to make sure I got what I wanted. I paid the difference on the parts but loved the transparency and the opportunity they gave me by telling ahead of time. My car looks and feels great!!Keep up the good work!! LG is highly recommended!!Service: Paint repair
