-
September 2023 by Diane Hoffman
Shopped here with my daughter for some new work clothes for her. Sales clerk was very helpful. Found some great items at 30% off.
-
April 2022 by Nika O
I loved some of the people working in this store, but today it was the manager I had to talk to, and I was not lucky! I wish I could have talked to one of the girls working there. I said that Poshmark falsely accused me of listing counterfeit item that I purchased in this store. I asked the manager to retrieve my receipt for this item which I purchased 3 months ago, so I can send it to Poshmark. He started looking for something and then said the receipt cannot be retrieved as they only have them in the system for 1 month after the purchase. Then I asked if there is any way at all he could help, he said he can't help unfortunately. So a buyer of your cloth been accused of listing a counterfeit and and you don't want to confirm that the item was sold by you?
-
March 2022 by Sarah Rose
I went in today to find my size based on my measurements. Ms. Carol was incredibly knowledgable and helped me pull some jeans for my body type and size. She checked in on me in the fitting room as well. Her customer service was top notch. Given that there wasn't a lot in my size and style in the store, she suggested I take a picture of the tags on my phone to shop online. The cashier Ms. Eyona was there and recommended taking down the item number. I was very impressed with their care and kindness. I've always had exceptional service at this store.
-
January 2022 by Emma B.
I tried to return an item, but the rep said the store couldn’t accept it. I explained that it wasn’t a final sale. Also, neither the site or receipt indicated the item couldn’t be returned. I called customer service and they happily sent me a return label. The reps at this store should be more clear on return policies.
-
October 2021 by Ariel Witt
I am a longtime fan of LOFT. I visited this location for the first time yesterday and both employees there were so friendly with great customer service.
-
October 2021 by Terri Barnes
My favorite store. Love LOFT products and sales and the staff here are so awesome!!! Especially Destiny!! Love her!!
-
September 2021 by Samantha McPherson
Small selection but always has great styles
-
March 2021 by Carolina Toscano
I love this place, if I need help they come to assist me and they give me ideas, if I want to just look thru it all they let me do it checking on me every few minutes to make sure I don’t need anything. I like that!
-
January 2021 by Angie G.
Loft is one of my favorite stores to shop at. Every time I have gone in the staff are always friendly and don't hesitate to ask if you need help. They keep it organized and clean.
-
February 2020 by Belinda Hancock
It was a good day to shop there
-
December 2019 by Adam Chornesky
Return process was seamless. Great experience. Will roll the dice again and get the wife a great blouse.
-
November 2019 by Karin Jones
I would say more stars than this because I was there and a very nice young man helped me out - HE gets four stars. Unfortunately, when I called, the young woman who answered would not let me finish a sentence before she cut me off. Customer service is about ASSISTING THE CUSTOMER - that means LISTENING. NOT cutting them off. I am not likely to visit the store except to return the merchandise the nice young man ordered for me.
-
November 2019 by Susan Lange
Always good sales and staff
-
October 2019 by Julie Lehman
Awesome customer service!
-
August 2019 by Michelle Burt
Love the Loft clothes