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March 2024 by Taylor Colbert
So unprofessional. I worked here for 5 months, and I cannot even get into contact with the manager in order to receive anything in regards to being a former employee. Keep in mind that the decision to leave was because I graduated, not because I had any problems or was fired. I left on an extremely good note. I have been requesting my W2/ADP login for WEEKS, and have not received any information in regards to this. I’m getting increasingly frustrated and did not want to take this to a public forum, but she has left me with no choice. I have sent emails, I have called, I have sent her emails personally, and have not received any communication. Beware.
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January 2024 by Angela Thomas
Absolutely the most Amazing environment and Fantastic Entire Staff! My number one favorite place to go for years!
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September 2023 by Kareem Harris
I’ve been coming to ME for about a year and Alex is wonderful. He provides really good service and gives really good deep tissue massages.
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August 2023 by Mateo Samper
Horrible customer service. Management is very rude and does not listen to customers or make them feel valued. On top of that, I called 3 months before my one year subscription ended and asked to cancel at the end of term. The person I spoke with allegedly took care of it but in three months I received a call asking for a payment after the term ended. They said I had to fill out a cancellation form and threatened to send my case to collections. Do not trust this company.
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July 2023 by Jasmine Diaz
Cancelled membership due to lack of availability of staff who have my preferences (deep tissue, female). I have remaining credits to be used in one month and made two appointments, received confirmation of them, upon arrival, then was told twice (two separate occasions) there was no reservation in system and they had to cancel my reservation.Theft of money at this location.
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June 2023 by LaRon Roach
I got a 90 minute deep tissue massage by Alex and I must say I thoroughly enjoyed it. Alex did exactly what I asked which was perfect!! The staff in general were pleasant and I see myself revisiting this location. Thank you Massage Envy!
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March 2023 by Eric Millbrook
DO NOT EVER GET A MEMBERSHIP WITH MASSAGE ENVY. They will not allow you to end that membership under ANY circumstances. Made the mistake of starting a membership with them several years ago, and it was fine. Now trying to get them to stop charging $80/month is impossible. My family needs this money now dealing with cancer treatments while raising four children.I tried doing so at the location the membership was started, even contacted their corporate offices, and the Franchisee is apparently the only person that has the ability to end a membership and neither the local store nor corporate will give me their information to contact them directly. I have to wait for them to contact me, which is ridiculous. I am going to have to resort to legal action, which is do not have the time, energy, or money to do.But this is their business model presumably. Don't make the same mistake I did.
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December 2022 by Keisha McGeachy
I had Amanda do a chemical peel for exfoliation and dark spots. She was very professional and gave good tips on how to take care of my skin type. Also she gave me some products to use after the procedure which came with the service. Great first time experience.
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November 2022 by M. Torres
I've never been to a massage envy before and I've of my dearest friends gifted me a session. Kenneth was extremely professional, kind, and knowledgeable. It was a great season where I learned a little more about stretching and enjoyed a nice conversation.This establishment is very clean! They have a cute waiting room where there's a faux fire on the wall, a tea station, and some comfortable seats in a dark, low music space. It was very calming.
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November 2022 by Kristy L.
I believe I've had just one or two massages from Massage Envy (one without a contract and the second following the signing of a contract). It's now been 4 months into my contract and I haven't seen anyone. I believe there is a shortage on massage therapists, I am also pregnant and so only specific masseuses can give me massages which they have none of. How can you force me to pay monthly and keep me bound to this contract when YOU aren't providing me with the services that I signed for? If I was receiving my monthly massages I'd be okay. But I haven't gotten anything, nor do they have the staff to accommodate me, and yet I HAVE to remain on the contract and pay for the remainder of my 12 months? I want OUT!! I should've done my research on this company and never signed. Beware everyone else, save yourself the trouble and do not bother with them. They should go out of business for their sketchy and illegal practice.
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October 2022 by S B
They don't care about customers' communication preferences - refuse to send email/calendar confirmation. This isn't hard to do and many other locations do it without a problem. The massage was below average, not worth it. Masks are enforced.
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August 2022 by Johanna Hardy
I can only speak to my experience and so can not confirm or deny some of the experiences of others who have given low ratings. I've been a ME customer for years but my usual location is Laurel. This was my first time at the Silver Spring location. I received multiple confirmations prior to my appointment. I arrived early and was taken early. I had an awesome massage from Alex. Probably one of the best I've had at a ME. I noticed one other commenter viewed paid parking as a downside. Perhaps it is but frankly going to any place in a downtown area literally adjacent to DC paying for parking I think is expected but the benefit is the public garage (right next to the ME location) is cheap. I paid $2.50 for parking. The only odd thing to me was it looked to be a rather large location yet I didn't see any other customers. That did make me a little nervous when I first arrived (like is there something wrong with this location?) But at the end I had a great and relaxing experience. I wound up going to this location because my usual location and others nearby are always booked and its impossible to get massage appointments. Based on this one visit, I give the experience 5 stars.
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August 2022 by Trish
Scheduled an appt for a 60min facial but was booked for a 90min facial and told there was nothing they could do other than just cancel and still be charged(large price diff for facials).it was not my fault for their mistake and there was zero sympathy or compassion either take it or leave it.The facial was amazing and other customers were coming and going happily but I will never return because when they make mistakes customer service is non existent!!
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July 2022 by Shane B.
Very predatory in their business practices. They offer a low rate up front, then lock you in to a higher monthly payment. Massages can be good, but you have do deal with much more b******* than is necessary.
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July 2022 by Kara Mobley
I was gifted a 60 minute massage for my birthday. I called to make the appointment, but I never received an email confirmation or a confirmation via my online account, so I ended up missing the appointment since it wasn't in my email on my calendar. They said they tried to reach me via phone, but apparently they had the wrong number on file. I'm not sure how they had the wrong number since I called to make the appointment. They also said I didn't have email notifications turned on via my account. Why is this something I need to opt into, and why isn't it automatic? I was charged the full $130 for missing the appointment since I never received a confirmation or reminder either via phone or email. They also didn't apply the points I was supposed to have from the gift I received. They said I couldn't use them retroactively, and I could only use them for another appointment. So I was charged $130 for my own birthday present that I wasn't even able to use. Beyond frustrating. They will not be receiving my business anymore. Do yourself a favor and spend extra money for a small business massage place. Massage Envy is not worth the hassle, and you'll end up spending more with their ridiculous fees and policies anyway.
