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November 2023 by Paul Goldberg
Paul was very informed and helpful in our purchase of a new mattress and adjustable platform. Did a lot of comparison shopping and internet research. Very comfortable with our experience at this store. Recommended.
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October 2023 by Anne Menotti
Manny was amazing. I came in wanting another bed like the one we currently own, the model is discontinued. Manny took the time to research and find the most similar bed available and worked with me on options to make it financially possible. He was kind, diligent and respectful. And most of all, he cares. Highly recommend!
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October 2023 by Rita Talley
My associates were very helpful, professional, they listen to my needs and why I needed the type of bed I was looking t. We discussed the benefits of both beds.Now I must see if it was worth the wait.Thank you for your assistance.
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October 2023 by Karen House
I received prompt, courteous service. Christian introduced himself and asked pertinent questions to determine what I wanted. He knew the products and explained their features. I have no complaints. The service was superb.
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September 2023 by Keith Sims
Very pleasant experience with Matress Firm in Aspen Hill today! They were very attentive to my needs and knowledgeable when asked about their products!
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September 2023 by Sexy GrandmaT
What a wonderful place the manager Emily is fantastic. She help me with the exchange of my mattress for another mattress. She explained everything to me and gave me every single piece of paper I needed and outlined everything for me. She is a great manager, and understands all the rules and regulations under Mattress Firm. Excellent… great personality…. Cares about her customers.. I will return again to visit the store if I need anything.
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September 2023 by Larry Solman
The warranty doesn’t cover much. They price match but they have their own items so there’s no exact match from any of the things they sell. Check out prices took almost 5 hours due to the computer system not working correctly.The sales person was extremely nice and apologetics at things that so long and we’re not going as they were supposed to. He did not look surprised by this, though.When I buy my next mattress, I am going directly to the manufacture and get better warranty coverage, and service. It may cost a bit more directly from a company, but it would save hours at the store & fighting warranty claims.
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August 2023 by Cheri Nelson
Emily and Christian are super knowledgeable, passionate, and down to earth! They will absolutely guide you through the showroom while educating you on the different mattresses on the floor. Wonderful experience! These two definitely know how to define and point you in the direction of a good night's sleep!!
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August 2023 by Alexandria Monroe
Had a great time bouncing on the mattress to ensure my guest room selection was welcoming but not so welcoming that folks wanted to stay too long… found an excellent mattresses that says “sure you can stay for a bit but this ain’t the Marriott!”Quality mattress.Great price.Excellent service.
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August 2023 by Angelo “Angel” Z32
My wife and I visited this Location and we were greeted by Christian whom is a knowledgeable, friendly, down to earth "sleep specialist" that assisted us in choosing the right mattress at an unbeatable price compared to Mattress Warehouse and the Likes in the surroundiarea... I highly recommend this Store and this Associate name Christian! Two thumbs up and 5 stars for excellent customer service!!
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August 2023 by Shirley Byrd-Shako
Emily was fantastic. So was Christian. Extremely knowledgeable and helpful. They are an asset to Mattress Firm. Have a great day.☺️
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July 2023 by Lynni R
Emily and Christian made my shopping experience so easy and I feel like I got the best deal out there. I'm recommending them to everyone!
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June 2023 by Geomyra Pollard
We had the pleasure of working with Emily who was fantastic! Emily was very knowledgeable and patient with us as we tested various options for our entire family. It was obvious that she is passionate about what she does and her customer’s shopping experience. We left the store excited about our purchase and look forward to recommending friends and family to the location.
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May 2023 by cynthia terryedd
Anani was great on the phone and in person. I was trying to do my purchase online and couldn’t do it because of the newness of my account. Went in and checked out the mattress, saw the free adjustable frame and completed the purchase. Very pleased. Thank you.
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April 2023 by Carrie Schuler
This is my second time buying from this location. Had a great experience here again purchasing two mattresses. Emily was awesome. Very knowledgeable,and helpful with a ready smile. My 15 y.o. is uneasy around strangers but was quickly chasing Emily around the store trying out mattresses to find one she liked. It was a smooth and easy process to finalize our selections and arrange for delivery during our upcoming move. Highly recommend.
