-
July 2023 by michael peden
Isaac and Harry are head and shoulders about the rest regarding service. Isaac was great at explaining product information for me to make informed decisions. Price was affordable. Great team
-
July 2023 by Alice in Fosterland
I had a great experience with Harry at the Silver Spring, MD store. He helped me find the perfect mattress! The store was clean and I was helped right away.I highly recommend this store to anyone looking for a new mattress!
-
June 2023 by santos salazar
Isaac was extremely helpful today and made everything make sense. After trying out multiple beds it was clear which one best suited me. He made the process easy and our bed is already arriving in only 2 days. 5 stars would recommend Isaac.
-
June 2023 by Megan Morton
My husband and I went into Mattress Warehouse to check some beds out after years of me trying to convince him a good mattress would improve his sleep despite chronic back and shoulder pain caused by a car accident. When we went in, my husband was skeptical, but Isaac was so wonderful and so knowledgeable, he eventually came around! You could tell Isaac really cared about the issues we were having and about finding what mattress would make us both happy. I couldn’t be more satisfied with the process!
-
April 2023 by Olukitibi Olusegun
I was here with my spouse and felt wowed at the customer service Harry gave us. He is a complete gentleman, patient with customer, very cheerful and extremely a cool guy. Whenever you get here, please ask for Harry, he will take you through the A,B,C of everything about mattress. He is highly experienced on this job, I bet you!!!
-
April 2023 by Sandrine Reynolds
I stopped by at the silver spring mattress warehouse looking for a bed and Isaac was so welcoming. He helped me find my bed match while being very patient with me when I was making my decision. I appreciate his help very much and I can’t wait to get the bed he helped me pick out.
-
April 2023 by richard nuwor
Charles is the best and wonderful. Knowledgeable with all the mattresses and so excellent in explaining everything with a great virtues of hospitality...indeed he is the best for all your needs and family needs ...thumbs-up Charles and big bravo to You sir...Charles
-
April 2023 by Wasiu Dixon
Good Customer Experience from this guy call Isaac is totally changed my mind which I did not regret.. wow amazing price. Thank you.
-
March 2023 by Tope Fajingbesi
I am super glad I stopped by this store today. I met Michael who took his time to educate me on the right mattress and gave me great discounts. Michael was personable and kind, he didn’t try to sell me on useless things, just focused on my comfort.
-
February 2023 by Laura Cambridge
Poor customer service.I went into the store to look at a mattress that I had researched ahead of time online. The salesperson eagerly approached me and said "welcome to Mattress Warehouse, How can I help you sleep better?!"I told him I wanted to look at a specific model and that I would be doing a warranty replacement. His whole attitude changed. He told me it would be better if I did the warranty exchange at the original location that I bought my mattress. At this point he had very little patience or information for me. I asked about the specifics of the advertised "in home 120 day trial" . First, his answer was that I can only do one exchange and I can't do another one. Then he said I would have to call the warranty department and process another warranty claim (really?!). He obviously doesn't know what he's talking about nor does he want to help me. So I promptly left the store.Don't waste your time here. On top of all of this there was a foul odor in there.
-
February 2023 by RespawnCP
Mr Harry and Charles, made the process simple and fast. Did not waste anytime setting me up with what I needed and the price I wanted. Enjoyed the overall experience and now I will be sleeping on a very comfortable bed soon. Thanks guys.
-
January 2023 by Raul Gonzales
Purchase a bed cover they charge 99.99 , they said they would match other vendor price. when I showed a vendor for 75.99 same cover. They said that the purchase was closed. and will process the match on the next business day. That is 2 weeks ago. it was all a lie.
-
January 2023 by Molalign Kerebih
Charles and Harry and both were knowledgeable and very helpful and I recommend them to anybody who wants a mattress so am giving them 5 stars
-
December 2022 by Frank Laguna
Definitely a great place to buy a mattress! They are accommodating over the phone and will check to ensure you don’t drive out unless they have exactly what you are looking for in-stock. They are kind, understanding, and honest. Extremely good experiences both times we visited them.
-
December 2022 by desmond sab
I bought a mattress from Charles last month and he was very helpful with his recommendation. The customer service was excellent and i am loving the bed. Highly recommended.
