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November 2023 by Nick M.
Brain, the supervisor who assisted me was absolutely great and very professional during the entire process over the phone and in person. I came in for a specific tire and size that I made an appointment for online. I had made the appointment for a few days out. NTB alerted me that the tire wouldn't be in in time for said appointment and we rescheduled for an appointment that would best suit my tight schedule. On arrive, I showed them which tire it was and had specific requested to take lug nuts off and on by hand given they are aluminum lugs and would strip if impacted. They followed this request along with an few others, very pleased with that! Im a heavy machinery mechanic and am very particular about my cars, doin most work myself but when it comes to wheels and tires I can't. I'm always hesitant letting others work on them but NTB did as told and I'm happy with the work and service. Communication and politeness is key for my business and Brains professionalism in doing so has secured my business for future tire needs. Thank you for listening to my concerns and having me in and out the door in reasonable time.
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November 2023 by Aaron M.
I've always appreciated NTB for the services they provide but this location has surpassed it by the great customer service and professional demeanor. Upon setting up an appointment for oil change, one of the service manager, Mr. Bryan, returned my call to check on my time of arrival. I called back late to reschedule my appointment due to illness and he was very pleased to change it wishing me well. that's above and beyond in anyone's definition, as far as I believe. Service was explained very well as well as costa and all done in record speed than anywhere else I've been to. Thank you for each and all of the above services! Jared
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October 2023 by Lanisha G.
These stupid ass individuals put the wrong size tire in my car! I called several times regarding why my TPMS was notifying me of a problem. Was told to calibrate the car multiple times in different ways. Now Honda systems are calibrated one way and its through the settings , but even the manager was telling me that the car needed to be calibrated 3 times in order for the TPMS system to turn off! Boy was that motherfucker WRONG!!Was told that Honda had to fix the sensors because it wasnt the tire! Was giving the run around for two full days! Took my honda to sport honda and immediately they noticed that the tire NTB (A FUCKING TIRE STORE) PUT on THE WRONG TIRE SIZE! Which was causing the car TPMS to alert me! How do you not know what the correct size tire to put on when the tire size are on four tires and inside the drivers door! Hell the tire size is on the fucking tire they had to replace! How do you fuck up the one thing you are suppose to be good at! The tire is in the fucking name! I will not be back and I will make sure corporate know how fucked this place is because that is a mess of a shop
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August 2023 by Sheena C
I've come to NTB (now Mavis) a few times in the past and have had great service each time. Once was to have an oil leak fixed, another was to replace my timing belt which they honestly told me they didn't provide the service at that time and coordinated with the dealer next door for same day service and with a discount at the dealer, and this time to simply change a tire. They were extremely busy this last time but Avaro and the rest of the team was kind, helpful, and pleasant to interact with.
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July 2023 by Emma C.
My brakes were replaced with the worst brand there is and wore down within 3 months of having them replaced. This store will charge you a ridiculous amount of money for the worst car care there is. Please do not go here.
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May 2023 by Tanya Mohan
I felt like I was given the VIP treatment through the over the lines of a telephone wire. My tire blew unexpectedly after sharp left over narrow curb in the pouring rain. Alvarado was knowledgeable, patient, reassuring and kind as he assured me my tire was available for my hard to find Mini-Cooper and put me in the queue so that I would receive service as soon as I arrived. I am one SATISFIED customer.
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May 2023 by Salar Barekatain
I am beyond furious and extremely disappointed with the service I received from this tire repair shop a few years ago. When I first took my car in to have all four tires replaced, two of the tires were actually brand new – that should've been the first red flag. To make matters worse, they kept the brand new tires for themselves!Not long after, one of the tires they replaced ended up going flat. The guy at the shop had the audacity to blame me for it, but when he checked the mileage on my car and realized I hadn't even driven it, he finally agreed to fix the issue. As if that wasn't enough, one of the sensors broke, and they flat-out refused to fix it. They told me I'd have to pay extra for that part, even though it was their shoddy work that caused the problem in the first place.Now, fast forward to today, when I took my car to another shop to get the rims fixed. The mechanic there informed me that the tire repair shop had stripped all the bolts on my tires, making it impossible to open them. Just imagine if I had been stuck on the side of the road with a flat tire and no way to change it – that's a complete safety hazard! It's clear to me that these people are nothing but thieves who only care about taking your money and have zero concern for their customers' safety.I urge everyone to avoid this tire repair shop at all costs. Your safety and your wallet depend on it.
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May 2023 by Shelley Simmons
I had a very pleasant experience at the NTB store #319 Julien is very professional and knowledgeable of the products. The exceptional customer service I received made my day!!!! Kudos to the team I will definitely send my family and friends to this location.Many thanks…..Shelley Benzo
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March 2023 by Krystal McCoy
Service here was very good. Everyone was friendly and helpful. My friends car was in very bad shape and she was helped immediately. They provided a lot of information about the issue and explained the solution very clearly. Would definitely return to this establishment, but hopefully won’t have to.
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March 2023 by Billy wells
Julien and Co. Were terrific!!. My tire blew on a road trip and they got me in n out efficiently. They were very friendly and Max in the back shop was the best. He replaced my tire and set the right tire pressures for the other 3 tires. I highly recommend this shop!!
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March 2023 by Agnes Kim
Had a wonderful experience, Mr. Julian explained and helped me with my car situation from start to finish. Also would keep me updated whenever something was done or a new problem came up. 100% recommend coming for car help!
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March 2023 by Derrick Barnes
This is one of the few places where I could find good quality of service. The service technicians there are better than the ones that I went to in Lanham, Maryland. Mr. Alvaro is the man to see for all your automotive needs.
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March 2023 by Hayya Shah
I have always had the most professional and courteous customer service experience at NTB. This location has been no different, and I always leave satisfied. Sometimes the wait can be long, which is expected, but they are always accommodating - and very kind!
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February 2023 by John D Wilson
Took my car in for a battery test, expected to have to replace the 7-year-old battery. They said the battery was good and that I must have an electrical problem. Shuttled my car out to the dealership in Rockville and they confirmed bad battery. NTB turning away good business with bad work.They should take "Battery" out of their name.
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February 2023 by John W.
Took my car in for a battery test, expected to have to replace the 7-year-old battery. They said the battery was good and that I must have an electrical problem. Shuttled my car out to the dealership in Rockville and they confirmed bad battery. NTB turning away good business with bad work.They should take "Battery" out of their name.
