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July 2024 by Susan Nickbarg
July 5 2024: metro having issues w track closures, stoppages and bus schedules that are not adhered to as coordinated with Trip planner. Unusual and disappointed.
What was a 30 min commute MD to DC from Silver Spring station is changed from ac45-1 hour 15 min commute to DC from Friendship Heights metro station from hom
However today bud transger is over an over, unacceptable, and it is taking over two hours to get home
Please provide free parking at Friebdship Height metro or neighborhood streets while Silver Speinf metro is being repaired.
I can drive here then and use trains. The buses take too long and are inaccurate on schedule.’
Thank you.
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November 2023 by Kathleen Hannah
Took two hours to sell me a phone worse than the one I had, which I apparently can't return because it was an "upgrade." Isn't this place closing?
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November 2023 by Jennifer Tejada
Amazing customer service, only metro store I go to!!
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August 2023 by Johnny Matthes
Very nice store. Upscale
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July 2023 by Elcaana Davis
Misleading services. My line was suspended and had to pay extra. Biased customer service. Extremely disappointed.
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May 2023 by Carl Payne Sr
The three young ladies that worked at the counter was real professional! Jisell, Alex, Joana
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December 2022 by Rosslyn Blue
The store is well organized and the sale personal very generous with their time. No purchase is to small, nor is any question to d**** Their great! Highly, recommend Eric's the BEST!
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November 2022 by Naomi C.
It's good to know that everyone already knows not to come to this store. My daughter and I checked the Black Friday ads and came in to upgrade her line. All the prices were posted online and in the store; yet, when I requested to upgrade at the price on the sign, I was told: "We no longer do that." And that we'd have to pay outright for a $500 iPhone. Meanwhile, as my daughter and her father discussed what to do (after being told MetroPCS has also cancelled her insurance on the line with no notification), the store MANAGER who had to be in her early 40s, proceeds to - like a CHILD- turn up loud music on her phone played through a speaker in the store, so that my daughter had to step out into the loud mall. Meanwhile, there was NO ONE ELSE in the store and no reason to do that. Four employees standing around doing nothing! None of them could even take the initiative to take down the "inaccurate" price tags. Yeah, scams abound. The manager was having some worker call a customer to get a picture of his credit card to "refund him." I can't. T-Mobile and MetroPCS need to do better by customers, until then, we will shop at the Apple Store.
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October 2022 by Mona Tennyson
Customer service Representatives does not know what they are trained for. First, they are rude, second, not helpful and my 2 lines have been wrongfully screwed up. Mangers are never available to help get your service correct after the Customer Service Representative has caused a bad issue. My phone has not function properly since I purchased it. I am fed up with this location. This store should be closed... permanently.
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September 2022 by D13g0 M4rt1n3z
For the large majority of customers, having a great experience while interacting with a business is worth spending money on. For this reason, today’s organizations simply cannot afford to ignore satisfaction levels. Customer experience is shaped and defined at every touchpoint between the organization and the customer, with contact centers emerging as the single most important driver.Here, Erica Renderos engaged and satisfy my expectations in new ways with Metro Pcs, offering a seamless and personalized experience and an efficient resolution to my doubtsSincerely,A customer!
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June 2022 by Djash B.
The personnel intentionally gave me false information about cellphone plans - I have got completely different information at a Metro location in DC. It seemed as the workers did not want to stop their internal conversation and said to me false information just to get rid of me and return to their talk asap. Very bad customer service... I would never go there as it was a complete waste of time
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August 2021 by Joel Gomez
I went to this store hoping to get a new phone and spend $1000, but I did not get any helpfull services. there was a lady she didn't even try to help me to find the phone I wanted.
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August 2021 by Lynette Squirecrank
Store manager Dee and Chester was very professional, fast and efficient.. Recommend upgrades even though I declined, I'm glad I got great customer service.
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May 2021 by Shay
Terrible customer service at this location
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April 2021 by Tol C.
I had really bad experience with Metro PCS at this location; They tried to upsell phone insurance; phone call details and higher plan although I did not ask for it as well as tried to return a pretty low performing device in 3 days which they refused to accept it although they have open 14days return policy posted. Impossible to reach to their store or district managers; filed several complaints to corporate line without any outcome.
