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May 2025 by rani rezina
Don't go there if you want to avoid having your information stolen. I only came to get a new SIM; the guy kept asking for my PIN, which I had to repeat four times. I thought he was slow, but the next week I found out he added another line using my PIN without my knowledge. He stole the information to get a bonus. He should be fired. I am a nice person, but I am not reporting him to the police for stealing my information. I already reported him to MetroPCS. They are nothing but thieves.
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August 2024 by priya
Sadya was so helpful in assisting my Mom and myself today. She was kind, patient, and helped troubleshoot. Wish every store had a representative as attentive and knowledgeable.
Priya
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March 2024 by Joel Gomez
They solved my problem with my phone when other stores had no idea about the problem.
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February 2024 by Bruno Rozario
Not a Good experience the coworker is slow she needs more help in there
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November 2023 by Laurie Barnaby
Sofia was the absolute best! Professional, courteous, patient with me and all of my questions! Highly recommend this location and working with Sofia for all of your mobile phone needs!
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March 2022 by Haley Saunders
The employee here got me a killer deal on a S21 FE and helped me port in my number super quickly. Thanks for being so friendly and making it such a wonderful experience!! I'll come here with any phone needs ♥️
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October 2021 by Carla Laura Ramkissoon
Scam store, THEY DESERVE -0 RATING was sold a refurbished phone and was told it was a new phone, misleading and disappointing, the phone stopped working, might be switching phone company even though has been a customer since 2012!!!
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August 2021 by Sergio R.
Horrible customer service. I went there the other day and Joseph the guy who was helping me was paying more attention to his gay app then finding a way to fix my problem. Also the music in the store is very loud . Don't go there , get your business somewhere else Horrible store .
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August 2021 by Cynthia O.
great customer service!!!!!. the teamwork is phenomenal!!!!! thank you guys for your prompt help,& great customer service!!!!
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April 2021 by Donyiel C.
Made an appointment here to get an upgrade to my S10. I wanted the S21 ultra! I got it and I love it so far but this review is for my experience at this T-mobile store. It was just ok - not great. I worked mostly with Aaron and sometimes, Anna helped out. I wanted a breakdown of the features of the S21, S21 plus and S21 ultra. I didn't get much of an explanation except that the ultra has more cameras. Ok, but what else? That was disappointing. So they were both friendly employees, but I didn't feel that they explained the process well to me nor the features of the phone. I guess I'll just have to use some online tutorials and figure it out myself! I would go to a different T-Mobile location!
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March 2021 by Tabatha Collins
The staff were helpful and quick
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November 2020 by Chic-can-do-it
This store says it opens at 9:00am been waiting for the past 18 minutes it is now 9:18am and the store is not open. Terrible customer service and unprofessional. Which is why I’m switching services to begin with... tired of the unreliability!
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October 2020 by Christina X.
I when in the store when my phone was over heating, they tried to fix it but no luck but they said to me you are eligible for a free 3Rd line , I didn't do it in the store, I called customer service and they did it but every month they change me for it so every month I have to call and they refund me the $20 but this month I called and they said ok but I never got my refund so I called back and asked for a super visor and I got David P. ID# 1049591 and I never had a worse person to talk to from T-Mobile in 15 years I been with them . I told him that im not happy and I was going to cancel my service with them and he told me how I can do it . When you have people like this that don't care about customers why are you in business!!! So sad that you have people that don't care .
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August 2020 by Esteban A
Young people are very disrespectful. I told him that I only had 100 to 200 dollars for a cell phone and he told me that I had better buy it second hand since they can't give me anything good for that price. I told him to give me the supervisor and he hung up the phone. I went to the store and he told me that he was the owner and he knew what he said. Besides, it smells like marijuana inside and the store is dirty and smells bad.
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August 2020 by carol gartunia
I went with my husband last week and the people here are very annoying, they told us not to ask so much and to buy without asking so much because they have the best prices. The guy is a bore with an attitude, he treats you like you're asking him to give you something. Better I went to tmobile and bought cheaper. The store smells like marijuana. I don't know if they are smoking inside or what, but it is dirty and even if it were clean with that attitude, I will never go to this store again in my life.
