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August 2023 by Brenda A
Miriam is wonderfully helpful - I recommend her greatly as I've never had a bad experience banking with her!
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December 2022 by K James P
Worst bank ever. The staff here is terrible. They stick their nose into your personal business and end up calling your family so you can't make a purchase. Closing all my accounts with this bank. The African American lady in the back needs to be fired
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December 2022 by Steph S (Steph)
I've had an account with these folks since the summer of my high school senior year before college. However, over the years, there has been a major decline in service. In spite of me being careful, my card has been hacked twice in a short period of time - less than a month. I was on hold for 20 minutes yesterday to address this issue, but had to hang up because it was going to make me late in addressing an important work-related issue. When I called again, it took 20 more minutes. Today, when I called, it took almost an hour. The customer service rep was courteous, but there were no apologies about this and initially, it was like pulling teeth to get help. Their ATM used to malfunction badly and they had a wonderful piece of work fix it, who verbally abused me. I closed my account and am taking my business elsewhere.
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July 2022 by Christopher Gardner
Went in for paperwork, got out in 5 mins. Julio was the guy that helped me out, and did a solid job
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February 2022 by Tony Wagyu
I came in this afternoon to withdraw money and the tellers were sitting on their phones playing games. The teller then froze my account after I tried to make a wire. This bank is absolutely terrible. You are better off banking elsewhere. The staff are rude and lazy.
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February 2022 by Kiran Purcell
Worst bank ever. The staff here is terrible. They stick their nose into your personal business and what all you are trying to buy with YOUR money and end up calling your family so you can't make a purchase. Closing all my accounts with this bank. The African American lady in the back needs to be fired she has crossed the line.
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February 2022 by KiranJames P
Worst bank ever. The staff here is terrible. They stick their nose into your personal business and end up calling your family so you can't make a purchase. Closing all my accounts with this bank. The African American lady in the back needs to be fired
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December 2021 by Phil H.
Worst bank ever. The staff here sucks. They stick their nose into your personal business and end up calling your family so you can't make a purchase. Closing all my accounts with this bank. Tried making a wire transfer and the branch manager calls my family telling them what I am doing and what I am spending my money on. So inappropriate and non professional.
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December 2021 by Johnnie Ramos
Teller froze my account without an explanation. Was running late to work so I couldn’t wait more than 30 mins. to speak to the manager. I called the branch on my way to work to speak with manager. She said the lobby was really busy and she would have to call me back. Manager took my name and number. I gave her my name and number and asked if I can make and appointment for the next day. She said she had to go and did not have time to check her calendar to make an appointment and that she would call me back. Still waiting for a call back. Account still frozen…
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September 2021 by Barb Fink
I’m a little surprised by all the bad reviews but I use the drive-up window only. That guy is nice & quick.
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August 2021 by Franklin Diaz
I have an account with them Just because my work checks are from M&T bank. However their customer service is so bad, when I call them the wait time is around 30 minutes, their cashiers at the branch are too slow, the slowest cashier I ever seen. Last time I tried to send money using zelle and they declined my transaction then I went to the ATM to withdraw my own money and also they declined my transaction because a suspicious activity ??
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May 2021 by Sophie Preira
they are rude and rascit
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March 2021 by Agom D Doley
Thank you Miriam for your help always.
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July 2020 by Lexy Love
I understand that times are tough with COVID-19. However, on their website it says their lobby is open. I went to go in, and neither set of doors was unlocked. I called and they would not let me in their lobby despite their website saying they were open inside. I asked to set up an appointment by which they did not allow me to do a cash deposit inside. They directed me to their walk up/drive up window; however, if they were talking about their after hours deposit box, there was no customer service as was implied. I walked all around trying to find their “mystical” window. Their outside deposit box had no slips to fill out and I had a large sum of cash to deposit. I went to another location where they happily let me deposit my money. I’m never going back to the silver spring location. The Woodley Park staff were wonderful and made sure I was taken care of, down to help me with anything they could. I don’t live near Woodley Park but the commute was worth it.
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August 2019 by ilaha Aliyeva
Alice 8/9/19 cashier at this branch s super rude. not nice at all. I came and there were a guy at the window with cashier and I waited in the queue for 15 mins for inside customer cervice department. After that She passed him inside to the customer service department it means like we should be here forever and all departments are serving for a person. When I asked her why it s my term she said he s here before you however he was here with other department. also her attitude was super bad. I was planning to open my business account with this bank but I will not work with M&T bank anymore. very unhappy from my first visit however I was here for my notarises. The was you treat to your customers is the way you serve them.
