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June 2025 by B M
Always quick and easy here.
Alex rocks, has helped me twice now months apart and was great both times
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May 2025 by Ally Lenhoff
i had a rly good experience. needed a cashiers check on short notice and customer service was fantastic
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November 2024 by Anthony
Worst branch of a horrible bank. Liars, scammers, deceptive and discriminatory practices. Run, run far away
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June 2024 by Han Din
I always have great service experience. There's never a line and fast transaction. Thank you
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June 2024 by Marilyn Dimas
Excellent experience opening a checking account.
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October 2023 by greg scherzer
I'm being very honest when i say this these people are rude especially the ladies behind the glass counter! i stop baking with them for that exact reason
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June 2023 by melvin rochester
Not as bad as wells Fargo but customer service is awful. I'm disabled and have a difficult time breathing and walking. Signed up on line and had problems with some DocuSign email. Had it just been part of a prompt wile setting up the account the signature would have been done. This branch has its customer service staff behind closed doors so they don't have to help you .. regardless they took my deposit online and are holding my money hostage. Capital one opened my daughter's account without a valid drivers license. It's amazing how they don't need the business. So I wouldn't bank there their staff have Avery difficult time treating you as an individual person not just a number. Doesn't matter that I have been in the hospital on an off for 4yrs and on a ventilator. Ms Rahman was more interested in only doing what she had to not attempting to just treat me like a human being. She couldn't stand that I would be upset and curse because she was holding my rent hostage because she was following order or policy. Other banks treat you better so don't come here!!!!!
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June 2023 by Merv R.
Poorest customer service I have ever delt with. Ms. Rahman the bank representative was more concerned about the fact that I was upset and said a curse word than she was that the bank took my funds online and it cleared for over 3 weeks but because I had not renewed my license my identity could not be confirmed even though I am a use on a family members account at this bank for over 10yrs. It was ridiculous to me that they could take my funds but wouldn't give it back without hell of a lot of back and forth. They could ID me to eventually give me my money back but not to authorize the account. I would say don't bank here they treat you like your a problem a number not a human being with medical issues that make it hard to get around. Ms Rahman was representing the bank not the customers I'm not a person to her I am a policy that must be followed without acception. They said no bank would open an account without ID yet 18yr old daughter opened her first account without a driver's license with CAPITAL ONE BANK. I PROMISE YOU THESE PEOPLE COULD CARELESS ABOUT THE INDIVIDUAL. The manager Mr Emilio was patronizing at best and offered no real help other than to say "it's not my policy it's the banks policy and I have no controll over that" so smug in his attempt to placate me he just kept explaining the same thing in circles. I wouldn't go to this bank to deposit my dogs excrement just stay clear so you won't have the same frustration.1
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January 2023 by Alfonzo Ramirez
The banker Mr boris is unprofessional and very emotional
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January 2023 by Moises REYES
The banker Mr boris is unprofessional and very emotional
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January 2023 by Beverly Y.
I love Ms. Praveena, the nicest person in the building. All of the tellers are very difficult to work with. I booked an appointment with Ms. Praveena and was trying to meet with her and they refused to let me meet with her so I was stuck with a teller, who refused to listen to me and turned me away. I suggest booking appointments with people and refusing to discuss your needs with the teller. I have been going to this back since I was young and the tellers are the ones who give the bank a bad rep
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December 2022 by King S.
if i could give them no star i would but anyways these are suppose to be professional people in positions to help the bank customers we have our money in there bank so there should be a little respect when dealing with us! i was met with attitude on multiple occasions by the front desk teller she wears glasses and have grey hair.
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August 2022 by Keith Holland
I have banked at this location for years and I always have a positive experience with customer service. Anh was especially helpful today with a time consuming transaction. She remained polite and kind. Thank You!
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January 2022 by Erika Romero
The worst experience in my life. Two women in there don’t have any clue about customer service. They only put barriers to offer services they do not help clients.
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August 2021 by Xavier Molina
Horrible business relations they do not care and their employees are very lost . I been trying to get a ppp loan for three months the now and it’s like pulling teeth to get a timely response and clear instructions . They are a small bank but act like a big bank when it comes to customer service .Very unreliable
