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September 2019 by Charles S.
If I could give 0 stars I would. Nothing against this particular branch, but the bank as a whole. They charge 2% fee to cash a check. So why bother taking a check to a bank, why not to a check cashing business? They're only a little more expensive and much better hours. Lots of banks charge a small fee, and that's usually less than $10, but when it becomes a percentage that's a lot of money if you have a check for more than a few hundred dollars.
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March 2018 by Daniel S.
My Aunt calls me Dan and wrote me a check to help me with my business. My wife and I both have an account with PNC, and because Daniel wasn't on the check the bank teller wouldn't let me cash the check. My wife has money in the account. They wouldn't even let me deposit the check in my wife's account. There was no manager on site. The hilarious part is, my Aunt still has my last name clearly on the check with a number to verify that Dan is actually me. That's fine that this is policy. But the woman was rude, and the fact that there was no manager on site made it even more rude. I will make sure and never use them as a bank again, even if I need to get quarters. I really felt judged by her and or her policy that I was like some type of criminal.
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February 2018 by Charles M.
Hey I use the atm outside weekly and I feel stupid for not knowing that right next to it was a perfectly good walk in bank! Well I Guess you live and learn, right! It was very modern inside and very clean. The greeter was helpful and the teller was awesome. I can honestly say that I'm glad I found this bank because I have a lot of pnc accounts and this one is on the same street as my office! Kudos pnc. One problem I had a few weeks ago was that ATM screen was a little non responsive. I will try it again soon to make sure it's working better but I'm sure they will make sure it works!
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September 2017 by Michelle T.
It seems like people either love or hate this location. I have visited several times in the last month between hours of 10am and 12pm and have not had to wait much for service (once for like 10 mins, totally reasonable) . The GM, Pedro, is super helpful and I'd recommend asking for him if you have any complex banking issues or questions. He's knowledgeable and friendly.
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July 2017 by Michael L.
Just incompetent in every facet. 10 people in line, 10 employees, but only 1 of the employees is behind the glass to take customers. A failing enterprise coupled with lethargic and ill-qualified workers.
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August 2015 by Tricia D.
I love this branch I have been coming here for years. Friendly staff. Have my business accounts and personal accounts here. Never had a problem!
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July 2015 by Katie R.
Completely incompetent. Usually when people are doing complicated business (setting up accounts, getting a second person on an account, etc.), you get to sit down and talk to someone. Here, they just gave us a piece of paper to fill out, which didn't do at all what we had requested, and gave us the run-around. I just ended up going to another branch because I could never get a straight answer from this one. They even spelled my partner's name wrong on important documents. These people have no idea what they're doing, and there are two other branches in close proximity that are competent. Go there instead.
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August 2014 by Regan H.
If there was a way to give 0 stars, I would. This is actually the WORST bank I've ever transacted business with in my lifetime. I worked for a very large financial institution and I was appalled at how poor the service is at this branch. It took the staff over a month to set up an account (which should only take a day) and I had to return to the branch three times. I called several times to ask account questions and I was constantly given the wrong answer. The service is a complete and utter joke. I wonder how the staff is able to get through a full day with their lack of knowledge. I only opened the account for business purposes as I needed a bank with a branch in NY. As soon as I sell my business, I will take my accounts elsewhere. Do yourself a favor and NEVER bank at this branch unless you're doing something simple like a deposit. The staff is not capable of handling anything more complex.
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May 2011 by Terinee B.
The location of this bank is extremely convenient... The service of this bank is just average!
