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October 2025 by Dan Devlin
My recent experience was eye opening. I went in to cash 8 savings bonds on Monday. The branch was empty at the time but the teller informed me that it would take up too much of her time to help me and I should come back on Wednesday when there would be two tellers. I appealed to the branch manager who said only tellers can cash in bonds and that she couldn’t help me. Come back on Wednesday when we will have two tellers available she recommended . Mind you the bank was empty at the time. Just me.
Well I returned on Wednesday and guess what? One teller again who couldn’t help me. Don’t know what happened to teller number two. But this time the manager who previously said that only tellers cash bonds decided to help me. She tried to process the bonds but shorted me $40,000. I had to tell her to recount the bonds which she did promptly and corrected her error.
I will say both employees were courteous but the sense of customer service and professionalism under the new ownership is concerning.
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October 2025 by N Lim
Sunil Christopher, branch manager, is the best. He is always helpful with all our banking needs.
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February 2024 by Felix Ojeda
Poor customer service. There's an elderly woman who should retire[ respectfully]. She wasn't able to help us. Every time I explained the issue about my account. She got confused and didn't understand and got a little mad. I recommend people go straight to the :(Olney Branch ) if you want to get help from experts. They will solve the problems
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December 2020 by Richard Biggs
Our branch helped us with a banking fraud issue. They were quick, decisive and very easy to work with.
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June 2020 by Richard Nakamura
Great personalized service. My 100 year old mother is delighted by the wonderful personalized service she receives at Sandy Spring Bank. The staff goes out of their way to be helpful and make her feel welcomed. Thank you!
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March 2020 by Ginina M.
Sandy Spring has always treated me with respect and courtesy. One employee comes to mind, Emily, who works in the drive thru at the Sandy Spring's Leisure World location. She is very pleasant and smiling. She remembers and asks about certain details of my life in a very polite way. But, she is efficient and quick at the same time. It makes my day just a little bit brighter, seeing Emily.
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January 2020 by 1 28
They're alright I guess but they sure aren't good.
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December 2018 by Nathan Rothchild
Their service is absolute garbage. They have no 24 hour number. They can't be bothered after business hours. That type of service is expected at of literally every other bank in the world. If you're card is stolen, wait till tomorrow. If you're card isn't working on their fault, you're out of luck. I was left stranded on MULTIPLE occasions because they incorrectly turned off my card.
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October 2018 by Cavemanick Gabes
I’ve called twice and both times I was very pleased....
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December 2017 by Nicholas Gabeler
I've called twice and both times I was very pleased....
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November 2017 by Natalie Ana Borkoski Parker
These people are some if the nicest people. They are super helpful. There is a drive thru and that's open later then the inside.
