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December 2023 by Jorge Q
If all you need is a checking account, this is your place. The branch is just a glorified ATM. The staff have limited knowledge and even less authority and ability.
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November 2023 by Aliaksandr “Alex” Burski
I have had a wonderful experience as a customer of SECU. From the first time I stepped into my local branch, I was greeted by friendly and helpful staff ready to assist me. In particular, my advisor Miss Sihame has been absolutely outstanding. Thank you very much
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September 2023 by Julie Nichols (Jewelbug558)
A review for this pathetic credit union as a whole.First, I have had a loan with them since 2018. It wasn’t easy from the start considering our loan didn’t exist somehow. Then, i was able to make payments over the phone. For 2 years straight. I know sometimes I can be a little unorganized but i always managed to pay. Come COVID, i’m no longer able to make payments over the phone. Bizarre. But luckily at the time I worked right across from a location, thus being able to make them. I tried to make it easier on myself when moving again, and go through the app. Even the damn app won’t let me make payments. And i went through the entire process they told me to. I saw the penny get taken and put in the account, and i still can’t link my actual bank to make payments.Now, my current problem, I moved states. Obviously secu is not here, so now making payments is as hard as possible. After calling and asking how to do it, since i can’t do it over the phone nor online, they said they had a joint branch called Associated Credit Union where I could make said payments. Low and behold I go to said bank, and SECU doesn’t exist for them. They even put in their routing number and said no sorry, we’re not partners with them. So now here I am 2 months late, at risk for losing said vehicle, all because they won’t let me make a payment. Explain how that works.Good luck if you ever wanna work with them! Youre in for a ride!
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December 2022 by Tazmanian Apollo
Worst bank you can ever go to. This guys will lock and put you account on hold for anything over 300 and with their terrible zelle they'll put your account on hold after 250. This guys are super disrespectful had me waiting for 30 minutes. Just to tell me they wont take the hold off my account until they feel like it. Use any other bank dont waste your time on this idiot's.
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September 2020 by Catherine O.
Horrible. My credit had been impacted because these bozos returned a cashiers check of 30,000$. The check is now missing and they sent me the title to my vehicle. Now they are frantically calling to get their money and/or the title.You can't talk to one department about the others because apparently they don't work with one another. Anyways thanks for the title to my car. Technically I could just keep it and tell them to kick rocks but obviously I want to do the right thing. This bank is terrible. This has been drawn on for four monthsSo someone at the company had the audacity to post their e mail but had still not responded. My credit took a major hit and I call weekly to no avail. I have sent so much paperwork and e mails only to be told okay we will get to it when we have time.
