-
October 2023 by Monique M.
Rats, squatters, food kept in storage bins, lights SOMETIMES work, carts are always short in supply, the AC works SOMETIMES, you may get a hold of someone SOMETIMES and these ppl have been trying to collect from me although I was dine in July. Do yourself a favor. What's cheaper is NOT always better. Good luck!
-
October 2023 by Danisha Walters
Worst storage place. Please avoid this location. My friend and I rented a storage here and after 6 months they increased the rent by a huge amount, and we decided to end the rental. They stole $250 from our account for various fees. You have been warned, stay away from this location.
-
August 2023 by Joe Brennan
I stored my stuff here over the summer between my undergraduate degree and law school. the staff were very nice and made the whole process easy. However, rodents got into my storage unit and ruined nearly a thousand dollars worth of my stuff, including my couch. The staff seemed unphased by this and just handed me a brochure to file an insurance claim. Do not leave anything here if you do not want mice crawling all over it.
-
August 2023 by Joseph B.
As others have mentioned, this facility has a major rodent problem. I stored a couch and other items here over this past summer (2023). When I went to retrieve them, they were covered in rodent footprints and feces. When I informed the facility management of this, they seemed completely unphased and just handed me a brochure for the insurance plan I got with the unit. I had to throw the couch away. When I asked to use their dumpster to dispose of the couch and other rodent-ruined items, they refused. I ended up having to hire third-party junk haulers to get rid of the couch and other destroyed articles. There are also rat traps everywhere. They clearly know that they have a rodent problem, as indicated by other reviews here, on Google, and on the Better Business Bureau website, but refuse to deal with it properly. Do not leave anything in this facility unless you want to feed it to rodents.
-
August 2023 by Pamela Rao
I do NOT recommend renting space at this facility, but if you have no other option, be aware of the following:• No moving equipment: The last three times I visited, there were no dollies, hand trucks, or carts of any kind for moving belongings. There were no cars in the parking lot, so they weren’t in use by other renters. Apparently they’ve all been stolen and are not being replaced, so bring your own.• No pro-rating of last month’s rent: Schedule your move out carefully. Even though they can re-rent your space immediately, they will not refund any of your unused time (essentially receiving double rent during that time).• Office doors locked during posted open hours: Several times I needed to talk with office staff, but no one was there during office hours, and there was no note indicating when they might return. One time I was loudly chewed out by the staff for “scaring” them by trying the doors which were locked when the sign said they were open.• Rapid rate increases: My rate literally doubled over a 4-year period. I understand that expenses go up, but the rate for new leases of the same size at the time I left was the same as when I first rented. In other words, they gouge their long-term customers while offering loss-leaders to get new ones.
-
August 2023 by C Fara F.
If i could give a "negative star" i will do so for this place. I canceled my lease, emptied storage unit, submitted email to that effect and they still charged my card for the next month. it's been almost 2 weeks and they still have not refunded my money as they stated. So now i am worried that they may charge me again for a future month. Abysmal service, expensive, poorly run. Obviously, based on other reviews here and on google, others have poor experiences as well from this place. Poorly run business. I will not recommend this place.
-
June 2023 by Marvin S.
Very dirty, expensive, and huge rodent problem. I did a claim thru there insurance and the insurance company only pays around 400 max and they have a deductible.
-
January 2023 by Dusu Koroma
Don't get a storage unit here. My son and I was told when we rented here that they never change their prices. Then, in the fine print it says they can change when they want. After 6 months they increase the price, we returned the unit and we paid our balance, to our surprise they stole $250 from my son's bank account for imaginary fees. We reached out to them, and they refused to refund us. The manager was very rude and impolite. Please stay away from this storage location.
-
January 2023 by Bar Kimhi
Theresa she's amazing very kind very comfortable unit.Highly recommend
-
December 2022 by Basani Ruffin
They are charging me double to price for a small space. The advertised price is lower than the initial price. The staff is rude and ratchet. Don't get a space here!!!
-
November 2022 by Tony Denis
Anthony is great at his job. Kind, patient, and respectful. Glad with my service and choosing Self Storage Plus.
-
October 2022 by T. C.
Convenient, HOWEVER, the back area is filthy and rarely cleaned up well! Trash is always outside the dump and it smells. There's trash all in the parking lot and at times outside of the elevator. They could do better for what is charged! The elevators are also filthy and the floors are gross. Come on!!!
-
August 2022 by CHI 3
Anthony made my experience at Self Storage so seamless!!! He was accommodating and made sure I got the best value for what I needed. The unit was perfect and on top of that the prices here are better than the competition! Would definitely recommend this place for your storage needs.
-
August 2022 by Ismael Koroma
Please don’t rent at this location, look somewhere else and it doesn’t worth it. The staffs at the front office are very low-class, evil minded, untrustworthy and rude. The manager is untruthful, unprofessional and a thief. They stole $250 from my bank account without my permission when I ended my lease agreement with them. Please avoid using your debit/credit card (bank info) when making your monthly payment and always pay with cash as possible you can. The manager and the staffs are very manipulative and they are always looking for shameful ways to steal from their clients.
-
August 2022 by Stephen Petruccelli
Self Storage Plus has been outstanding for me. I moved 2 years ago and have no room for a lot of items that I store there and they have been terrific. I highly recommend them for everyone.
