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August 2023 by Tracy Gilbert
Great customer service. Lukas was very helpful and took time with us. I would recommend shopping here. Thank you Lukas!
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July 2023 by Gail Dapolito
Commend Mr Luke and Mr Grayling at Leisure World Comfort Shoes for their helpfulness and expertise. I don’t think anyone knows more about shoes than Mr Grayling and Luke is learning fast and they both are friendly and want the customer to have a good experience
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June 2023 by Alexandra Hutchinson
Took my dad here for Father’s Day to get a pair of supportive Birkenstock sandals! Luke was extremely helpful, attentive, and knowledgeable. He made the experience so memorable!
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June 2023 by Chris Eve
Lukas in the Silver Spring store is extremely knowledgeable and understands how to apply the results from your foot analysis to different shoe types/sizes and make specific recommendations. I went just to pick up a pair of shoes for a wedding and ended up with three. It’s a pleasure to walk in my new shoes and I can now see and feel the difference in each. A big thanks to Lukas!P.S. I was shopping with a friend that shared the same experience and now has new shoes too!
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January 2023 by scott eastman
Great help from Emilee and Cindy today. Measured my feet with an Aetrex machine and found a perfect fitting boot for my very wide foot. Perfect.
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November 2022 by Stacey Cazarez
Go see Grayling!! The most patient person ever and will make sure you have the best shoe for your foot. He brought out like 7 pairs of shoes for me and explained how each one was for the foot. After examining my feet on the machine, he knew what was best. Wonderful experience!!!
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October 2022 by Cory H
My shopping experience at this particular Comfort One was among the best I've ever had. This all comes down to the associate at the store, Grayling, being unbelievably patient, helpful, and friendly. He took his time making sure my wife found the perfect shoes for her, bringing shoe after shoe out until she was completely satisfied. At no point did we even feel rushed out by him. Seriously. If you need shoes, go see Grayling. Thank you.
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October 2022 by Dr. Rebecca Resnik
Grayling is AMAZING!!! So kind and knew exactly what my mother in law needed. He was patient and understanding and really listened to my mother in law’s opinions. We will be loyal customers.
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May 2022 by Deanna Ludwig
The best service! They know shoes & feet.
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September 2021 by Keisha M.
Came across this store when looking for comfort shoes for work. M work days are long - typically 12-14 hours which I'm on my feet majority of the time. I visited the store with intention to get help finding a suitable work shoes for my problem (flat foot, planter fasciitis, and small bunions) feet. Grayling warmly greeted me immediately as I entered. I informed him the purpose of my visit. First he measured my foot on a speciality digital foot machine. Then helped with picking out several pairs of shoes to try on. My options are limited due to restrictions we are allowed to wear with our company uniform. The ones he selected was perfect for comfort and meets company standards; however we both agreed they were basic but not stylish. Grayling was so patient and helpful during the lengthy time I was there trying to find something. He's super knowledgeable about feet and gave me a few helpful pointers to get the maximum comfort from my shoes. Wonderful first time experience and won't be the last. I was disappointed that I just didn't find anything that day cause I really wanted to purchase something from him. Highly recommend this location! Note - Grayling suggested checking out the Rockville location as they have more selections and stylish options due to the location. It was a totally opposite customer service experience. Didn't get her name but I believe she maybe the owner. Tall brown skin full figure mature women that was so RUDE. She refused to help me in selecting shoes or trying anything on. Only told me (in the most rude manner) " I can come back in two days cause they just got shipment but she's not putting it out, her husband will do it". With that kind of attitude she certainly WILL NOT get my business. I'll leave a review on her actual location to warn about going there.
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June 2021 by andrea s
The manager of this store, Grayling Byrd, is the reason I shop at Comfort One. I will drive many miles out of my way, past another Comfort One store where I previously had a negative experience, to work with Grayling. He is personable and knowledgeable and clearly wants to help me find shoes that work for my difficult-to-fit feet. Many other companies will only accept returns of shoes that are worn inside, so there is no way to tell if they really fit well. Grayling encouraged me to wear them as I normally would and bring them back if they don't work. I took his advice. Alas, shoes that I loved inside the store and inside the house did not feel good after a long walk outside. I brought them back to Grayling and explained the problem. He took them back as a return as he had promised. I am now trying another shoe which he suggested based upon the experience I had with the first pair. I have high hopes for these, but know that if they don't work for me, I can bring them back. I'm so happy that I found Graying Byrd.
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April 2021 by michelle smith
Great shoes..great service
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November 2020 by Carolyn Bratton
Sales Associate, Graylin, was very helpful and professional. He knows his craft very well and took time to make sure I had the correct fit for my foot problem and purchased right shoe. Positive experience. Highly recommend.
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November 2020 by Brian Lev
ZERO STARS -- there's only 1 because it's the only way the system will allow me to post a review. My mother recently purchased a pair of shoes with orthotics here. To make a long and extremely unpleasant story short, the original salesman was very helpful and assured her she could wear the shoes out to the car and still return them. The shoes were worn walking to the car from the store, then the car to the house. Afterwards, she wore them only in the house a couple of times and they were painful. Today she went to return them and the young salesman IMMEDIATELY copped an attitude, repeatedly told her she was being dishonest about the shoes, accused her of disrespecting him, and threw my parents & another family member out of the store and called the police on them. DO NOT PATRONIZE THIS STORE.
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October 2020 by Liya Tsegaye
I like comfort ? they give you a great customer service ?They have very comfortable shoes ❤️
