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September 2023 by GW E
I fix an appointment three days a go for oil change but unbelievable they took 5hr to change the oil. I guess this the worst customer service experience in my life.even if I was scared For my car because of the car was waiting inside the maintenance room.finally they told Me the two tires should be changed but the whole four tires changed was January. For me 100 not trusted location. I had regular customer almost 7 years in walfechase Honda in Memphis they were a giving a good customer service.
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August 2023 by George Thomas Wood, III
My family has been getting our Pilot serviced at Sport for at least 6 years. The Pilot wouldn't start today. Checked the battery no water. Checked the oil? Dipstick showed no oil. Drained less than a quart. and there are only slight leak issues. It seems these items were not taken care of properly at the last oil change and service 3000 miles ago but a whole host of other expensive maintenance issues were noted.They've lost a loyal customer.I did receive a call back from The Gen. Mngr. After the post, which I appreciated.Services: Vehicle Inspection
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August 2023 by Liya Dyese
Best customer service. My car got broken into and I had David assisting me. David was super kind and helpful and went above and beyond to meet my needs, including regular updates on my car, accommodating me when I could come pick my car up, giving me knowledge about my car saving me money on unnecessary expenses, and more! I highly recommend this service center!
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July 2023 by Johnny Doc
Needed help with our Honda in a pinch (had just bought the car and we were about to move to a new state 2 days later) and the staff here was able to accommodate and assist. Knowledgeable, helpful, personable, and efficient service.
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June 2023 by Ian Dennis
I highly recommend the Sport Honda Service Center. I brought my 15 year old Honda Fit into the center to replace a defective part under warranty and inspect troublesome noises. Santiago and his team went above and beyond! They thoroughly inspected the vehicle, correctly identified the problems, provided timely updates, and resolved all outstanding issues at a competitive price. When parts or services were delayed, Santiago always reached up and worked to help lessen the inconvenience. I will be a returning customer!Services: Tires
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June 2023 by Lee Cromwell
One of the drive axels broke and they were able to repair it the same day, under a recall notice that had gone mis-communicated. This was handled promptly and clearly, and also fixed a broken brake light bulb which was noticed during the axel repair. Clear process for communicating about updates via text. Very helpful!
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June 2023 by Shawn Thomas
Dave and staff are great! Very helpful, accommodating, and professional. These are definitely my Honda care providers!
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May 2023 by Hariton Wilson
Santiago and crew did an amazing rapid job, extremely friendly, extremely professional, so happy I bought the warranties, thank you, thank you, and thank you again.
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May 2023 by Tracy Jill Doty
I have exclusively taken my Honda Fit here since I bought it many years ago. The staff always take time to explain exactly what is going on with my car and have never tried to upsell me on unnecessary work. My car is in amazing shape at 140k because I exclusively take it here.The courtesy shuttle is very convenient as is the location across from Denizens brewery. Last time I was there I witnessed the staff dealing with an unpleasant couple that was arguing that the warranty should cover something they themselves damaged in their car. The staff were patient and understanding even though the couple was obviously in the wrong. I can't imagine dealing with "Karens" like that all the time.One time I took my car to another shop and had the men talk down to me about the repairs and suggest unnecessary work. It made me realize what an awesome spot this shop is !!
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May 2023 by McKenzie Pickett
Do not go here! They over charged me on parts and didn't install the parts correctly. They ended up not tightening my sparkplug down enough. This caused my sparkplug to come out while I was driving on the highway. My car is now undrivable with more engine damage. They will not take responsibility and have been contacted by Honda corporate. Save yourself the time, money, energy and overall terrible experience and go somewhere else.
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April 2023 by Grace R.
I spoke to the owner yesterday, and received follow up service by a different service manager today. My concerns were adequately addressed.
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April 2023 by Cheryl Sloan
Limited number of techs cause longer wait times for car repairs.Today, had an opportunity to discuss concerns with the management and am pleased with the transparency expressed. My car has been scheduled for major engine work at a date convenient to my schedule.
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March 2023 by Joseph D.
I had an awesome experience working with Ginny and Josue. I lived on the other side of the state and was out of a vehicle before purchasing and within just a few days my financing and sale was approved, followed by the vehicle being delivered directly to me which was incredibly generous and saved me so much time and planning.
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March 2023 by M. M.
Honda Junk. As the original owner of a 2008 Honda Civic that was never involved in any collisions and meticulously had car serviced for all routine maintenance at Honda dealership where I purchased car, I will never buy Honda again. According to Honda, I paid over $9,000 over the years for routine maintenance. At 117,000 miles, the engine block cracked and antifreeze leaked out. Engine block crack is a known defect in Honda Civics like mine and warranty was extended to 10 years from purchase date. Honda Dealership service quoted me $8,000 to repair Honda's engine defect, although car is only worth $4,000. I expected a Honda Civic to last longer than 117k miles but the car is essentially totaled. 10 year extended warranty expires around the time the engine block cracks. How convenient for Honda. Honda should have issued a recall for their known defect in their engines but instead, decided to screw over the vehicle owners. Greedy American Honda Corporation offered me a $250 Honda credit which I declined. In my opinion and based on my experience, Honda is JUNK. Thanks Sport Honda for selling this junk to me. No more Hondas.. Toyota all the way from now on.
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November 2022 by Gaelle Voltaire
Joey and Santiago were amazing to work with! I came here to have my car fixed for my emissions test and it turned out I needed new catalytic converters. Joey helped me get the best price possible and made me aware of every step of the process. Santiago went above and beyond in helping me get into a Honda rental while my car was being serviced. I would recommend this place to anyone. They both took really great care of me and my car throughout the entire process!Services: Vehicle Inspection
