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May 2023 by J CASTRO
This bank is the worst. Take your money elsewhere
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May 2023 by B Buyer
Drove to this location hoping to use the ATM just to find out it wasn't working, it had "no signal" There are no other drive thru locations near me. So unfortunate that I will need to take my business elsewhere after 20+ years of Banking with SunTrust. Since the merge and becoming Truist they have closed most if not all locations with a drive thru. Unbelievable that I can't get a quick ATM transaction done.
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March 2023 by Ivonne Magdaleno
This location is under staffed, therefore, service is slow. If you are planning to use the drive thru, you will most likely wait quite a bit. If you have another Truist available, skip this one. Not the best service at this location.
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August 2022 by Marianne C.
Zero customer service. I've left repeated voicemail messages about an account question. Their voicemail said they were closed even though it was 10:15 am and they open at 9 am. No one returns calls. I had an appointment with an assistant manager. She wasn't in when I arrived and hadn't called in to say she was coming in late. How do I know? One of the employees Jorge called her in front of me. Long lines and Elena the teller is particularly rude.
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June 2022 by shaileshmaskare1
Avoid drive through if you’re in a hurry because they are the SLOWEST!
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April 2022 by Alexander Bonilla
I just started to bank with truist and I had my first bad impression about the costumer service at this branch the tellerbank was very rude and impolite I never seen anything like this before. I was trying to make a deposit she didn't greed firt think she said the card reader doesn't work and if you are making a deposit I just need your number but with a bad attitude and bad high tone then I ask for the manager she said it's was not there. No skills for a costumer service at all for this girl. So I decide to go to another bank.
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April 2022 by Charles S.
Sun Trust was merge into TRUIST Bank. I closed me auto loan account in late March. The loan was paid in full. TRUSIT BANK made an additional draft from my different credit union after the loan was paid in full eight days prior. So, I tried to reach loans services at 3:33 pm. I was told I was at the incorrect number. I was given another telephone number at 4:10 pm. Again I was given the LOAN DEPT number, the number that just told me to call the second number. When I called the first number, I was told the wait would be 65 minutes. TRUIST your business model will certainly fail for your lack of customer service. I decided to hang up at 4:48 pm. What a PI$$ POOR bank
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April 2022 by Sarai Reyes
Super slow, don’t have enough staff and the little staff they have don’t really know what they’re doing. Such a bad experience to go there . They can’t even keep up on their appointments and still make you wait even when you took the time to make an appointment.
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March 2022 by Alexander Alvarado
(Translated by Google) Very bad customer service here you feel racial harassment I use this bank almost daily and depending on who stores you, there are several who see your skin color and treat you very badly, especially the Nasier cashier, terrible customer service in this branch(Original)Muy mala atención a el cliente aquí se siente acoso rasial uso este banco casi a diario y dependiendo quien te a tienda hay varios que ven tu color de piel y tratan muy mal en especial el cajero nasier pésima atención a el cliente en esta sucursal
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November 2020 by Korecho Geleta
I entered the Drive-Thru of the local SunTrust. As usual, I gave the branch manager, Christina Reilly, my driver’s license, account number of which I wanted to withdraw from, and my credit card. I expected her to already have my information because of all the documentation I gave her, but all of a sudden, she asked me to come inside the office. When I went in, she repeatedly asked for my information; passwords, ID, and other account numbers. This had never happened to me before as this was a routine errand that never took this much time. I felt harassed, as if she doubted that I was the owner of the account. My accounts are already associated with my driver’s license and it should have been confirmed. I am a 61 year-old man; I have a family to take care of, and this was definitely not necessary. I have been to this particular location several times and I have never been this embarrassed in front of other customers and tellers. It seemed I was treated this way because of the color of my skin.
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November 2020 by Korecho G.
I entered the Drive-Thru of the local SunTrust. As usual, I gave the branch manager, Christina Reilly, my driver's license, account number of which I wanted to withdraw from, and my credit card. I expected her to already have my information because of all the documentation I gave her, but all of a sudden, she asked me to come inside the office. When I went in, she repeatedly asked for my information; passwords, ID, and other account numbers. This had never happened to me before as this was a routine errand that never took this much time. I felt harassed, as if she doubted that I was the owner of the account. My accounts are already associated with my driver's license and it should have been confirmed. I am a 61 year-old man; I have a family to take care of, and this was definitely not necessary. I have been to this particular location several times and I have never been this embarrassed in front of other customers and tellers. It seemed I was treated this way because of the color of my skin.
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May 2019 by Sean H.
I see some did not have a good experience at this bank . Plus I know the parking area there is small and the lines are sometimes long or the tells are slow but they are trying their best to please people . But know that I respect the people who work there because they do all they can and bust their butts hard to help people . They deserve a little credit . Plus I am glad they have a ATM on the inside instead of outside the building with less security . Plus they have good teller and management desks to help people . Plus they have cookies and coffees for everyone on Friday's and Saturday's for customers to make them more at home there .
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May 2019 by José Neftaly Yanes
Excelente la atencií³n al cliente, tiene personal remozado y muy amable, y lo que es muy importante, el Banco se han preocupado por que haya Atencií³n en Espaí±ol... Me atendií³ Jessica.. muy amable a ella le pongo 10 Estrellas.
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April 2019 by José Neftaly Yanes
(Translated by Google) Excellent customer service, staff has been revamped and very friendly, and what is very important, the Bank have been concerned about having attention in Spanish ... I attended Jessica .. very kind to her I put 10 stars.
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October 2017 by Julio G
One teller assisting drive thru and the line inside? Then I saw 4 people at their desks doing nothing chatting with each other. Extremely horrible customer service...yes closing my accounts