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November 2023 by Disco 0.
My preferred Home Depot. The employees were friendly, the store had everything i needed and I was in and out in no time. Can be hard to find these days as new construction is hiding the building and signs. I have been here a few times and still missed it. However, all was well and enjoyable.
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November 2023 by Jim W.
Just awful Home depot (#1551) at 2300 Broadbirch Road, Silver Spring, MD. As with many people of a certain age, I needed to use the restroom when I was shopping. The Men's room was dark because only one out of four lights was lit (hmmm I wonder where they could get replacement lightbulbs???). Worst, there was human excrement (feces, shXt, caca, number two, and not just a little bit in one place) on the toilet seat. A pungent liquid (piss) was running in from the adjoining toilet stall. Upon exiting, I encountered no fewer than five Home Depot employees hanging out and whooping and laughing together (this is the back of the store so maybe they were trying to hide from managers and customers). I mentioned to the assembled group that the bathroom "needed cleaning and the lights were broken." As one, they shrugged and looked at each other with a slight smile, and continued with their banter without speaking to me or acknowledging me. Not only is a filthy bathroom repellent to paying customers, but employees do not deserve to work under such conditions. Clearly, a more effective store manager would empower their workers to take action to fix extreme problems like this, and would respect the workers and customers enough to ensure the bathroom was cleaned or inspected hourly. On a good note, I found another group of home Depot workers hanging out and one of them immediately acknowledged me and knew exactly what I needed and where it was located and cheerfully offered to guide me there. I wish I could remember his name (young 21?) cheerful, energetic hispanic 5'5" guy with great curly hair), as he deserve a promotions and raise because he is definitely providing more value added to the store and its customers.
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December 2022 by Jillian P.
Don't ever call them for anything unless you want to go into an endless torturous cycle of transfer, hold, transfer, hold, ask your question, be put on hold thinking you're finally getting helped only to have someone pick up and say, "Thank you for calling Home Depot Silver Spring. How may I help you?" Rinse, repeat.
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October 2022 by Khanh N T.
Poor delivery service,rule staff,.They worked just to get hourly pay instead of responsibility.Very disappointing
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September 2022 by Abi M.
The truck/van rental experience at Home Depot was pleasant, easy and inexpensive. The associate was friendly and helpful.
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August 2022 by Nicole A.
Perhaps I am late to the party, but I did not realize Home Depot could color match paint. I purchased a very specific blue cabinet door sample and was trying to find the exact blue via the paper samples in the store. I bought one paint sample and disliked the blue very much. I came back in and Ibrahim, the gentleman in paint, was amazing and told me he could find the exact match just by using the cabinet door sample. Low and behold, he customized an exact match color!! I could not be more excited or more grateful. I am so happy that Ibrahim was patient with me and worked hard to find the exact color and provide additional important info about the paint and amount of coats needed, etc. I will definitely use their service again!
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June 2022 by Christie S.
I find it shocking that anyone is willing to do business with Home Depot. I have standards, they aren't even that high but I do have some self respect to. So I've paid about $100 for floor samples and a floor installation measurement appointment to get an estimate. Yes, Home Depot charges for estimate. Friend Joe the measurements guy came, measured and said I'd receive email with estimate in couple of days. I had already talked to Home Depot and given them my floor selection. Received an automated call asking if I want to proceed with estimate, said yes and was connected to someone who said they couldn't help me. I'd have to talk to store, even though everything had been done online. So sat on hold for very long time 3x to eventually talked to Tom who at first said the notes indicated they were unable to come to my house to measure. What? I said we need to call the police because somebody was in my house impersonating a Home Depot employee. Tom says he was mistaken - the issue they are unable to proceed. What? Why? Tom says he doesn't know that's just what it says and Tom is completely satisfied with that. I rarely ever do business at Home Depot because it is a nightmare of a business. I took half a day off of work to accommodate this measurement. This experience is very costly and now I have to start all over with someone else. Do business with Home Depot at your peril.
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December 2021 by Abi Maghamfar
The truck/van rental experience at Home Depot was pleasant, easy and inexpensive. The associate was friendly and helpful.
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September 2021 by Alyce M.
Unmasked customers everywhere in a global pandemic. Helpless employees who say they're cursed out if they say anything. Many employees wearing masks under noses. Spent half an hour waiting for one quart of paint. Trying to dodge the unmasked. One unasked man screamed that those of us wearing masks are sheep. Total lack of staff. Can't find anyone to help. Employees are obviously unhappy and unmotivated. Home Depot here is a sad mess.
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June 2021 by James Y.
Ordered a washer and dryer in May during the week of Memorial Day. The Home Depot installers came but the dryer was damaged. The Home Depot installer claimed he would come back tomorrow. They left the washer in our living room. The next day came, no one came or called. We called and they said we would have to wait for 10 days so went to the store and were disappointed. We got a call the next day and someone was able to get it to us in 7 days instead of 10. The 7th day came (yesterday) the Home Depot installer came acting confused as if he didn't know that he was supposed to install the washer. He came up stairs making excuses & looking for reasons not to install. He measured and lied about the measurements. He refused to remove the existing unit even though we paid for that service. He then said we needed a plumber to put a catch pan under the machine but wouldn't remove the machine. At that point I wanted him out of my home & never return to my home. Later on in the evening we went to the store & asked for a manager, they sent me a coach who wasn't able to help, she listened and walked us to the appliance section. We sat with the appliance people and they wasted our time. I got frustrated and demanded to speak to a manager. Finally an actual manager who could fix things showed up. At that point we were completely done with Home Depot. We canceled our $2,000 order & made a promise to never do business with Home Depot installation & appliances again. They've lost our trust and I don't want these people in my home. I worked for the Home Depot a few times so I understand the disconnect between customer service and installation. I would like to speak with the installation department directly. They're horrible. It's been a month and we still don't have a washer and dryer. We missed Memorial Day sales at Best Buy, Costco & Lowe's now the machines are up to $600 more than they were at the time of the sales
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May 2021 by Mecca S.
DO NOT COME HERE FOR CURBSIDE ASSISTANCE!!!! This is my second time trying this store. I've been waiting for an hour, and I still have not been assisted. If it were not for the weight of the tile that I purchased, I would go into the store to get it myself! The stores customer service is awful, management is is even worse. I blame management because it is no way on earth that the staff should under perform in this way, unless management is not holding anyone accountable. What a shame!
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May 2021 by Phil R.
Dangerous/Unconcerned Delivery Driver: At about 2:00pm, May 19, in the Woodside Forest neighborhood of Silver Spring, MD, their flatbed truck driver with the license: Maine 2848535 blew through a stop sign of a very busy residential road. There are at least five kids living on this intersection and some of them are known to run around the neighborhood. Not to mention that this is a very dog-friendly neighborhood and neighbors are always out walking dogs. He was then stopped, trying to turn onto Georgia Avenue as the intersection he blew through is close to Georgia Avenue. So I approached his truck and pointed out how he ran through a stop sign. The delivery driver couldn't seem to care less. After several attempts, his reply was "There wasn't anyone there" and "I'm not going to stop for five minutes while there isn't anyone there." Forget five minutes, he didn't stop or even try to stop. No apology. No remorse. When you drive a massive flatbed truck like that, it doesn't matter how big or small the being is, if you hit something it's done. I think Home Depot needs to hire more careful drivers, or train them better if they're delivering to residential streets. Very mad, Home Depot.
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April 2021 by Leah Davis-Hemphill
We had a grill/smoker delivered and they just plopped it down on my front lawn. When I asked if they could wheel it to the back they just laughed and walked away. I won't be back.
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April 2021 by Joshua W.
This is an okay location, provided you absolutely never need to interact with staff in any capacity whatsoever. They're almost universally awful, if you can even find one (excepting the incredibly aggressive solar panel, window, or gutter salesperson, who will chase you around the store, interrupting you every two minutes while breathing down your face). Self checkout is a godsend here, because the cashiers simply don't know for to use their systems. Every time I've gone through a human cashier, it's been a headache. My card today had a chip read error. No big, you just swipe it. Right? Nah. The cashier snatched it from me, and tried inserting it himself 7 times, while the screen displays "swipe card." SURPRISE, it wouldn't work. Finally, he gave up, and told me to go to another register. Yea, I really want to spend 20 more minutes in line, thanks, no thanks, outta here. And, please, for crying out loud, can someone organise and inventory your plumbing section? Common parts are just AWOL, even when the systems say they're in stock.... This is one of the few Depots without a Lowes within a half mile. I'll be going to the one on Laurel anyhow. Final straw here.
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December 2020 by R A.
People be careful I was on this Home Depot located on 29 to make a return and I saw the return cashier take care clients for 50 min that I was on line she never cleaned behind each client and I asked her to please at least clean the pay pin pad before I touch it she answer that Jay her manager told her not to lose her time and she have the nerves to tell me clean it your self bad service on pandemia season