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February 2024 by Thomas Kopec
Great location next to Shalom Kosher grocery. I did the entire pick up and drop off processes via the U-haul app. Excellent experience and I highly recommend this location! My only complaint was that the passenger side rear turn signal bulb was out, so I was honked at throughout the day, but the equipment was clean and ready, and the self-service was very smooth
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July 2023 by Er Via
1-some confusion at pickup (vehicle present but not showing in 'system')2-charged $40 for not refueling when I only drove 35mi (and vehicle received with tank not full)
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May 2023 by Trey Pigg
Reserved a U-Haul from this location and scheduled a pick up for when the location was open. When I arrived at the location to pick up the U-Haul, I went through the identity verification process I never got a code to retrieve the keys to the truck. Called customer service and tried to open a few different lock boxes, none of which would open. Turns out they were in the liquor/deli. This took 45 minutes. The truck was never cleaned. There was trash on and in the U-Haul. I was never prompted to input gas, mileage or anything for the U-Haul. To make matters worse, when I returned the truck the person took the keys and said you will get the receipt. When I got the receipt, I was charged an additional 90 dollars for 72 miles. 72 miles in a U-Haul that was rented for an hour and a half is physically impossible. Now I have to deal with U-Haul to get a refund. Please save yourself and do not go here. I wish I looked at reviews first.
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March 2023 by Kaytee Wisley
Reserved a U-Haul from this location and scheduled a pick up for when the location was not open. When I arrived at the location to pick up the U-Haul, I went through the identity verification process and got a code to retrieve the keys to the truck. They weren't in the lock box though. Called customer service and tried to open a few different lock boxes, none of which would open. Ended up having the go to another U-Haul location which had much better service but lost a full two hours on moving day, which was super frustrating. U-Haul did give me a partial credit for the rental due to the issues, but I would recommend just going straight to the Randolph location rather than booking here and save yourself a lot of time.
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January 2022 by christina jaisingh
I was over charged. How is a vehicle that you have advertised to rent for $19.95 and my total bill was 149.50 plus they took an extra 35 dollars out if I don’t get my money back I will show up and we can resolve this in person with the police if you don’t cooperate. your whole business is a scam.
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August 2021 by Cassy B
Was trying to pick up my rental truck and had it scheduled to be picked up at 10 am, when the store is supposed to open. They only show up at around 10:20 to open it and its takes forever to actually go through the process. Don't waste your time with this location, go to the one off of randolph, its a better location.
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January 2021 by Amanda I.
Their organization is p**** I gave them my fathers phone number to call for the drop off as I was out of town & of course they called my phone for confirmation I was home. They said they needed to reach someone before they could leave. As they were scheduled to pick the ubox up I got a call that the driver was "sick" & left for the day. They had to come tomorrow instead. They didn't get in contact with me ahead of time (the box was parked behind a car so someone needed to move it) I just noticed a call 6 minutes before they arrived. I was still asleep as it was 8am. The box left & I have a few items that were meant to go in this morning, it was all so rushed since they didn't give any warning that they were so adamant about getting in contact the first time. Wondering where my box is going to end up- with their organization I'll be shocked if it arrives where it needs to...
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October 2020 by Ian Kosnik
I rented a U-Haul at this location four days in advance. When I arrived the employee at the U-Haul counter told me they had no truck for me. The employee then put me on the phone with his manager who promptly hung up after telling me I was out of luck.
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July 2020 by Stacy Hurst
DO NOT RENT FROM HERE. It took me two hours to get the rental because mobile pick up wasn’t working and no one was at the counter and customer service does NOT answer the phone and you will be on hold for hours. Also it’s in a sketchy dumpster area filled with trash and they park the vans so close you can’t get in
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January 2020 by u martinez
I have never received a worst service in my life. The attendant (who refused to give us his name but later said Ismael, which I don’t believe) was helping a customer in line which took sometime (that was okay) then it was our turn for which he started our transaction, in the middle of it got up started helping other customers and made us wait, when we asked him if he could please finish our transaction, he stated that we needed to continue to wait that his priority was the liquor store customers and not the Uhaul. He then got an attitude for which I proceeded to cancel my reservation I will never bring my business back to such a place, save yourself the time and money, plus the place is shady.
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December 2019 by Andrew Webster
Dissatisfied.... I reserved a truck 8 days in advance and they just now are telling me that its not available and I must go all the way from Wheaton to College Park to get my truck. Not cool peoples
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November 2019 by Quintin Talley
Terrible... Don't believe me, go see for yourself. Moved at a SNAIL'S pace. I just left while he was discussing why he had to charge a guy 2 times in front of me. Nope!
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September 2019 by Seth Troy
I get the uhaul shops arent renowned for their customer service, but this place really stood out. The business is accessible through a metal door behind a mall which seems toward default to being locked. I called and the guy said he had the trailer I needed. When I got there, the door was locked and he didnt answer the phone. I knocked on door and called for 20 minutes. When he finally decided to open the door, the trailer was missing a really common part. He was like, 'sorry. I don't have any parts and just walked back inside.' This is one of those places where you just scratch your head and wonder why they are still in business.
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August 2019 by Tori D.
The lady here was mean and the place was gross. She yelled at us and told us to talk to this man on the phone ... didn't know who he was. 40 mins go by, she finally says okay the truck is in the back.. well it was a pick up truck, not a van like we ordered. Then she says it's around the side of the building and we have to fill out some stuff online before we can get the key... okay that takes 20 mins. Then finally she hands it over.. van reeks of weed, great. 10/10 do not recommend, go somewhere else like a storage place. You'll be glad.
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January 2019 by Prasanna Gaddam
Truck were not clean and customer service also not good.