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January 2024 by Peter Mataruse
It was an absolute pleasure working with Raj and Jessica, who both made the whole process simple and seamless, from first contact to picking up the car. If you’re looking for a luxury car, Universal Auto Group is the place to go. I highly recommend them.
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January 2024 by Lex
I recently had the pleasure of visiting Universal Auto Group, and I must say, the experience was exceptional. From the moment I walked in, I was greeted with warmth and professionalism by Raj, Sean, and Jessica. Their expertise and friendly demeanor made me feel at ease right away.The quality of the cars was immediately apparent. Each vehicle was well-maintained and displayed indoors, showcasing a lush inventory that offered a wide variety of choices. It was evident that they take great care in selecting and looking after their cars.What stood out most was the no-pressure environment. The staff provided honest and insightful recommendations, guiding me through the nuances of purchasing a vehicle and helping me avoid potential pitfalls. This level of transparency and helpfulness is rare in the auto industry and was greatly appreciated.I ended up purchasing a car, and the process was smooth and satisfying. I am thrilled with my purchase and the overall experience at Universal Auto Group. I highly recommend them to anyone in the market for a quality vehicle and a trustworthy buying experience. I am definitely planning to return for my future car purchases.
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January 2024 by S Gilani
I recently had the pleasure of purchasing a car (Tesla model X) from Universal Auto Group, Silver Spring, MD, and I must say it was an exceptional experience from start to finish. From the moment I stepped onto the lot, I was greeted by a friendly and knowledgeable staff that made the entire car-buying process smooth and enjoyable.The selection of vehicles at Universal Auto Group is impressive, catering to a wide range of preferences and budgets. The dealership maintains a clean and well-organized showroom, creating a welcoming atmosphere for customers. I appreciated the transparency in pricing and found their deals to be competitive and fair.What truly set Universal Auto Group apart was the professionalism and expertise of their sales team. My sales representative, Raj Kumar, went above and beyond to understand my needs and preferences. They patiently answered all my questions, provided me valuable insights into car's features and performance. There was no pressure or pushy sales tactics, which made the entire process stress-free.The financing process was equally seamless, thanks to the efficient work of the finance team and specially Jessica Baum (Business manager) She worked to find the best possible financing options for me, ensuring that I left the dealership with a great deal that fit my budget.The excellent service did not end with the purchase – Universal Auto Group also offers top-notch after-sales support. I am so thankful to Raj Kumar who delivered car tags and an extra car key to my home personally, as he commented at the time of sale, you can’t ask batter service than this. The commitment to customer satisfaction was evident at every step.In conclusion, I highly recommend Universal Auto Group to anyone in search of a new or used car. Their commitment to customer service, transparent pricing, and quality vehicles makes them stand out in the competitive world of car dealerships. My overall experience was truly five-star, and I will undoubtedly return to Universal Auto Group for my future automotive needs.
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January 2024 by E Aiken
DAMN....words can't explain !!! Wow…………….My 2nd best car buying experience and I've purchased quite a few throughout the years. From my 1st over the phone inquiry about a particular vehicle, 1st initial visit to the dealership to my 2nd visit signing/completing all the buyer's paperwork for my NEW MACHINE:). Everyone was very attentive, no hassle-no rush, and a pleasure to speak with.YOU'LL HAVE A CUSTOMER FOR LIFE • & ' Salute to SHAWN, JESSICA, CALEB,THE COOL &GUY WITH THE BEARD and the rest of team ????????????
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January 2024 by Mussie Gebregziabiher
Buying a car can be stressful, but my experience at Universal Auto Group was a breeze thanks to the amazing service of Kaleb and Jessica. Kaleb was friendly and personable and made us feel comfortable and provided valuable input throughout the process. No pressure sales. Jessica was equally great -- well organized and proactive, she had all the paperwork ready and walked us through all the options that fit our budget. She made the signing process quick and painless. They were both professional, friendly, and genuinely interested in making my car buying experience positive. They exceeded my expectations in every way! I highly recommend Universal Auto Group and these two rockstars to anyone looking for a smooth and stress-free car purchase.
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January 2024 by desmond keyes
From first contact with Universal Auto Group and meeting Raj on line via Car Gurus, to the prompt finance department headed by the finance manager Jessica, purchasing my new one owner S450 was stress free and relatively fast.Before making my trip to Silver Springs MD Raj (vehicle specialist) provided multiple live video shots of two vehicles I was considering for purchase.Once I decided on The vehicle that I wanted Raj turned me over to Finance Manager who handled the rest of the transaction.Collectively I have an own over 30+ vehicles. This was one of the smoothest transactions I have experienced.Although a small operation they were very professional, attentive, accommodating, and fast.From arrival, test drive, and bank transactions the entire process took about 4 hours.The Universal Auto Group prices are set at a competitive price point with no manager back and forth that you experience in larger car companies, this experience was more boutique.I would definitely secure another vehicle with Universal Auto Group as well as recommend this auto experience to anybody looking for a high-end one owner vehicle.DTK - Waldorf, MD 12.28.2023
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December 2023 by Mister Man
I would like to share how IMPRESSED I am with UAG as a hole. They have worked with me timelessy from state to present. I never imagined purchasing a car on-line, without a test drive, or making face to face contact with the dealership staff! However, Kaleb (my representative), along with ownership, continued to guide me and continuously seek the highest level of customer satisfaction. I will refer Universal Auto Group to everyone moving forward.
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November 2023 by Scott Sherman
What a very unexpected surprise, I truly can say that this was by far the most amazing purchase experience I have ever had. I have always gone into small businesses with my guard up and I will truly say that walking into this place with my husband there was no judgment as a matter of fact it was the total opposite, we were first welcomed by Raj and Kaleb the two sales representatives who are highly professional and very easy to work with. We were also introduced to Abby and Sean the owners who were just beyond delightful in oh so nice to us. Then there's Jessica the Business Manager. I have never had so much fun in my entire life spending so much money. She explained the different extended warranties that were available along with the length of time you can purchase, what they cover and don't cover. There were no hidden fees, no pricing games nor pressure to buy. Everyone at Universal Auto Group made us feel truly welcomed and comfortable, their allyship is truly felt.
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October 2023 by Terrell St.Murray
The best car purchasing experiences I have had. Each member of the Universal Auto Group was professional, knowledgeable and helpful thorough the process. Jessica worked her magic for the best deal and amazing warranty. If you are looking for a good dealer look no farther.
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October 2023 by James Layton
Very highly recommended! Purchased the car via Car Gurus. Sean and team were able to walk me through step by step from purchase to delivery in Wyoming with confidence and hassle free completion ! Love the car and definitely would. buy again from this team!
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October 2023 by Michael Reid
Amazing car buying experience! Kaleb Jessica and the entire staff where Amazing. I was in and out with all documents signed and completed in less than an hour and a half!!! I would recommend Universal to everyone looking buy a vehicle!!! No hidden fees and no underhanded dealing straight forward and to the point. Thank You All again.
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September 2023 by Samuel S.
I purchased my second vehicle from these guys. If you are in the market for a luxury vehicle in the DMV area do your homework then give Universal Auto Grouo a try,,, you will not be disappointed.
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September 2023 by Adrian Matthew
Very wonderful dealership. I couldn't have asked for more professional or wonderful people to work with. They have an extremely amazing inventory of vehicles to choose from. After 2 months of looking for a car I stumbled upon them and they were the answer to my prayers. Raj was a phenomenal sales person and he really knows his stuff. I was very impressed with his knowledge of cats and wonderful and fun personality. Jessica was also agreat joy to work with and did everything in her power and more to help me in the vehicle I'm in today. The whole team in fact was wonderful and they made me feel like family to them. I couldn't ask for better people to work with and I will definitely be working with them in the future and recommending anyone who I'd in need a vehicle to see them first.
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August 2023 by Kevin Luong
I recently purchased a 2018 Smart Fortwo EQ from Universal Auto Group. The whole process was quick and easy. Jessica and Kaleb were very communicative. Although, there were some issues with delivery, they maintained good communication throughout the whole incident. Overall, I enjoyed my experience with Universal Auto Group and I definitely will look to them first when I’m in the market again for another car.
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August 2023 by Roshonda Ugorji
5 stars across the board.It was truly a blessing to have found Universal Auto Group. Let me start with:1. Excellent Customer Service - When I arrived at the location, a team member came out to greet me. No long waits, I was acknowledged right away.2. Knowledgeable- Universal Auto Group sell luxury vehicles. The team was knowledgeable and experienced with trades. The purpose of my visit was to trade in my luxury vehicle to a smaller vehicle.3. The Process- It was painless. Before things are finalized, the team make certain that you are satisfied. Before the process is finalized, the team make certain that you understand what is required from you in order for things to continue to process smoothly.
