-
March 2024 by Black Opulence
Only go to this UPS if you like waiting in long lines, dealing with rude employees, and casual racism from the manager/owner and being charged $5 to print 3 pages!
-
March 2024 by Azad Hatim
Obviously, the rep did not know how to process my request. When I informed the person I was working with that I would take it to another location, and he became irate. The UPs store on East West Hwy was able to process my shipment.
-
March 2024 by Desalegn Alemu
Try not to go to this store for printing, they will charge you $3.50 just to open your email. And then their computer will end its session before you print your documents. You have to pay continuously without printing. You will lose your money and your time with zero-page print.
-
March 2024 by Ming Chen
Terrible service, rude anf they nickel and dime you for everything
-
February 2024 by J C (Syst_m12)
The owner was able to help me look for a package that I thought was lost. He was genuinely interested and concerned about my situation and provide excellent customer service.
-
February 2024 by Liam Huynh
01/29/2024 6:55 pm, I asked her nicely that if she (hispanis, short lady) could able to help me print out label for my heavy boxes and I could pay for them but she said "nope" mutiple time in a rude way and she said our printers are not working.
-
January 2024 by Ricardo Hernandez
This is an old incident but I decided to review after looking at the other reviews.TLDR: This UPS has a theft problem.I tried to return a pair of $150 earbuds to the original seller through this UPS store only for the seller to claim that they never received the box. I was not given a receipt, a tracking number, or anything. I walked in to give them my return and the seller’s info and the person at the counter told me he’d handle it. When I went back to the store a week or two later, they claimed to have no knowledge of what I was talking about, who I was, and refused to even look at the cameras. This was despite the fact that I knew the exact date and time that I went in to ship my package, and checking the cameras should have been easy. There is something fishy going on at this store and they need to be investigated and/or shut down.
-
January 2024 by Kel Yat
Call ahead to make sure the printers are working. I just stood in line for 20 minutes only to learn no printers in the store were working. They could have put a sign on the door.
-
January 2024 by Oscar King
Friendly, helpful, fast, excellent customer service!
-
January 2024 by Muhammad Jeal
Everyone is super nice here and super efficient!
-
December 2023 by junaid akhtar
Very great experience here. Packing and shipping service is very good. Employees here are very patience and helpful.
-
December 2023 by Audrey Thevenon
The person serving at the store today was extremely helpful and clearly a hard worker. This is refreshing!
-
December 2023 by Robert Pierre
Exceptional service and professionalism. Thank you.
-
December 2023 by Karen P
I'm new to the area and needed to fax something urgently. One employee was having a personal conversation with a customer while waiting on me.I wanted to pay with cash; but I was rudely asked did I have a card? There's no signs posted about only paying via a credit or debit card. No individualized attention. I was just a customer but unfortunately I wasn't given the individual attention I expected. I understand each UPS store is separately owned and operated. Definitely not the same customer service as the staff in Greenbelt.I read the negative reviews regarding this store. I believe in giving the benefit of the doubt; however, the negative reviews are valid. Poor customer service. If no stars were an option, it would be ZERO stars for me.
-
December 2023 by monica taylor
If I could give this place ZERO stars I would. I was in town for the Thanksgiving holiday and needed to send somethings home by mail due to not having enough space in my luggage. I went to this UPS store. I paid for packing and shipping. The employee behind the counter put in the wrong address and I did not receive my package. When I called back he states that the address was wrong and I would get it by the following Tues. I called for an investigation. He was very nasty and unprofessional on the phone. He called me back twice after I let him know that there was an investigation and he gave me the new tracking number, admitted he was at fault but still refused to give me any refund. I received my package on Monday and not everything is in the package. I have called them several times today and the have blocked my number. Very unprofessional. Poor customer service. Spend a couple of more minutes and go to the other UPS stores that are on Coleridge Drive. You more than likely will regret going to this store and you maybe missing things from your package
