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November 2023 by Sebastian Mayorga
Worst service ever! Every time they are trying to sell something, charging to tape the top of the box? IN OTHER LOCATIONS THEY DO IT FOR AS A COMPLEMENT!
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November 2023 by Accounting Inbox
I showed up to the UPS store 30 minutes after closing - they unlocked the door and helped me. Very quick and thoughtful. Will be back!
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November 2023 by Lenny Feb
Best ups ever! The staff are very nice!!! They didn't charge me for using the tape for my packages!! They are very generous!! Keep an awesome job guys!
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October 2023 by Selena Ramkeesoon
This store is managed well. Staff are knowledgeable and friendly. It is extremely easy to return Amazon orders and from other retailers.
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October 2023 by James Harlow
Dropped off some boxes and the guy at the counter insisted I needed a second shipping lable for the second box when it clearly wasn't necessary and said he would try to tape them together but I would have to pay for the extra tape.
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October 2023 by Zeke Igtos
There have been two separate incidents where packages containing electronics and other valuables have mysteriously disappeared from this store. In both cases, the packages were allegedly boxed up after we left the store with no record of them ever being put on an actual truck. We have spoken to both the police and UPS corporate about this and are told little can be done since this is a franchise store. The manager has also refused to cooperate, becoming belligerent and angry saying we were accusing him of stealing. I would advise people avoid this store. The shipping prices are exorbitant, sometimes over $100 for small packages, and you run the risk of your items being stolen.
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September 2023 by Selina K.
Yesterday I mailed an envelope via ups and I paid for 3-5 days service. I told agent that the recipient will be leaving the country in 5 days and wanted to make sure that she gets it. I was surprised when the recipient called me and said she received it. which means the day. Great job. very recommendable.
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September 2023 by Nisa N.
Helpful team. They answered the phone promptly when I called to confirm the services I needed were available. When I got to the store , staff was professional and customer service oriented. They acknowledge you and communicate well. They are busy, but work quickly, so I didn't have to wait long for my turn.
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June 2023 by Cindy
I was in line waiting to return a package and get a document notarized. A customer came in and skipped the line asking for a notary. They never asked if anyone in line already waiting needed the same services. I was skipped and left without what I needed. I will be not be returning to this location for services.
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May 2023 by Nunya Beeswax
Such an amazing and kind customer service experience! And they happily take your packages till they close unlike some other stores that won’t take Amazon return packages 10 minutes before closing like the one over at Wheaton Plaza. This will be my new UPS store, and they’re very generous too, they offer free taping of your packages, you will be happy overall with this store, no wonder they have 5 stars as their overall review rating.
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April 2023 by Anna W
I went to UPS today to copy & fax a document that I had to send under a tight deadline. The trainee, Kenneth, was extremely helpful, professional, and attentive. While the fax was ultimately not sent, which wasn’t UPS’s fault. Kenneth asked a more experienced individual to try to send it, but it just wouldn’t send. I just want to commend Kenneth , and the other workers who tried hard to help me. Great customer service here!
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November 2022 by Nna
Sustained Excellence!! On three separate occasions, I visited this store and received SUPERB customer service. The employees were fantastic. I want to highlight Manish's thoughtfulness and genuine assistance when I came into the store with my elderly dad. It was first class service all the way-from holding the door for me to maneuver his wheelchair to expediting services. Manish was patient and overwhelmingly knowledgeable. He went above the call of duty each and every time to attend to our needs. Because of these glowing and exemplar service, I will ALWAYS return for service.
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October 2022 by DC DN
Awesome UPS store. Very professional, helpful and friendly!
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September 2022 by C. C.
This UPS Store is a gem. Recently my father passed away and we (being new to funeral planning) decided to take on the task of doing the funeral program ourselves. It took a awhile and before we knew it the funeral was just days away. The team here was super helpful and displayed great professionalism. They had the programs ready a few hours earlier than expected thus us having one less item to worry about. It really helped make our day bright during a dark period.
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July 2022 by Jared M.
I regularly visit this UPS store and I have always been impressed by the professionalism the Staff represents. The team at this location has the greatest customer service ever! Lucky for Ana, I was in the store waiting to be fingerprinted when this issue happened. You CANNOT expect an employee at any business to give you a refund when they have already provided you with what you were looking for. It wasn't her fault the last page wasn't going through and I saw how politely she responded to you saying she was happy to assist you with the scanning services but you would have to pay for that particular service, but she was going to refund you the money if the fax didn't go through. She even assisted you to get into use the computer and it was you having an issue remembering your user's information. You did what you have to do Ana. Keep it up with your great customer services! You guys are great!
