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November 2023 by Natasha Yakanda
I wish I could give no stars. The courier that services the condo complex I unfortunately live in is the rudest person I have ever encountered that works for USPS. I lost my mailbox key over a month ago and due to my work schedule, was not able to get to the New Hampshire Ave post office to make a new purchase until last week. I had already had an issue with this courier so I did not leave a note on my mailbox to leave packages at my door because this courier has already proven to be lazy and not put packages at my door in the first place. Come to find out, we were supposed to receive new mailbox keys anyway and I still had to come out of pocket $35, in this economy, pathetic. Anyway, when I got home that night after going to the post office on 11/20, the courier was still in front of building blocking the parking up front. I took the opportunity to ask her if she could give me any mail or packages because the new key would not be ready till the end of the week and I would not have been able to pick it up until the following Monday, once again because of my schedule. She was dismissive, rude and claimed my packages and mail were piling up for "months", when she could've easily delivered the packages to my door, but whatever. She also informed me she sent my mail back to the New Hampshire Ave location, fine. I let it go but then two hours later, I received notification that a package was delivered to the front desk (we do not have one!!!). Fast forward to 11/27, I pick up my key and my mail which included two smaller packages. The larger package that was delivered last Monday was not included in the pile. I returned home and immediately checked the mail. No package return note, no notes at all. NO sign of a very large package being delivered. I returned to New Hampshire whom informed me they could not help as this location is responsible for my mail and packages. This location does not answer the phone at all. I have already filed a few complaints and hopefully something can be done because there is no reason people's hard earned money should be unaccounted for like this. Absolute nonsense.
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September 2023 by Saskia Brechenmacher
Awful service. No one ever picks up the phone. They marked my package as "addressee moved" and never delivered even though I have not moved and the address was correct.
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April 2023 by capybara mukbang
They have it set up so you can NEVER reach a live person. Their phone is set to ring five times and then goes to busy tone. Lazy and disgraceful cretins work here.
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April 2023 by Chaise Lounge
They have it set up so you can NEVER reach a live person. Their phone is set to ring five times and then goes to busy tone. Lazy and disgraceful cretins work here.
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April 2023 by Rohullah Sahil
I called this location several times. No ones answers the phone and when they do they disconnect the call without speaking. They lost my very valuable and sensitive package.
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April 2023 by Naeemul Hassan (Naffi)
There is no retail office here. It's just for USPS employees.
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January 2023 by Lynn Mei
Their carrier will stop delivering your household mail and package because he THINKS you are moving out. He will notSuper d****
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January 2023 by Izu Uchenwoke
They don't answer calls. Their phone number is just for decoration. Very foolish center.
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January 2023 by Benjamin Philips
Left on hold for an hour and. No one got back to me. AWFUL service
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September 2022 by Yonykis Noel
I have called this location several times. No ones answers the phone and when they do they disconnect the call without speaking. I was told this location services the zip code for my business. They often update tracking claims that a package was delivered and no package received. Not sure what else I can do to get my packages delivered correctly. Feels like the complaints falls on deaf ears.
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June 2022 by B Zeleke
This post office is when we call Jan Northcape answer we need to pick up the phone again when are we gonna talk to them they said is the phone the lady she’s not healthy for me I lost my packet she didn’t give mean information she’s not Hopsin
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September 2021 by lea Kenmogne
I dont know why someone would work at a place and do not appreciate his job. Looking for a mail with sensitive documents that made more than a week and still hasn’t been delivered and this guy is on the phone very rude as if he doesn’t like his job. Just quit. He said he was the supervisor.
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August 2021 by Garyn Gabriel
It’s been a month and have not received my package. Package seems to be lost. No one has been able to help. Made several redelivery requests, missing lost mail claims, general claims. Nothing …
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August 2021 by farica hayes
This place is mad horrible. My carrier is always not bringing my mail. ImportantMail and then when I call all of a sudden that mail shows up. Terrible!!
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August 2021 by Seung Ho Lee
They changed there number have the poot customer service ever. The management over there is so poor need to get fired
