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June 2024 by Biniyam Mola
The worst bank ever specially the Manager
I have business account with them I use most of the time Va and dc , downtown this location OMG One lady she play with game her phone and she told me you have appointment ther There is no customer inside the bank any way no more this location ??
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May 2024 by Pedro Castro
Very friendly and professional
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May 2024 by Y Y
Beware of this bank's overdraft fees scam. This is one of the banks that charges overdraft fees at every opportunity, and that doesn't update the account balance for like 24 hours or more, so that you might spend thinking you have money in your account without realizing your balance needs to be refilled. This is how their overdraft fee scam works. If I incorrectly estimate my balance based on their delayed update showing a couple hundred when its actually empty, and I buy a cup of coffee, they charge a $35 overdraft fee on top of the coffee, and email you saying they 'covered the charge'. I've asked many many times for them to just update the balance in a reasonable time, or right away, bc with today's technology they absolutely choose not to exercise that capability. They need to face a lawsuit. They should allow customers to opt for having a charge rejected if there isn't enough in your account to cover it. Instead, let's say you obliviously buy a coffee for $1 + $35 overdraft fee. Your balance is now at -$36. Let's say you buy water. that day and the next few days because Wells Fargo also doesn't update account balances for sometimes several days to accurately reflect your current balance. Now you've spent $7 on water or coffee your account is now -$245. When you make a deposit into your account Wells Fargo will take that out of your account. Wells Fargo is a scam. They deserve to be sued.
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February 2024 by Sami Sam
Bad bad very bad customer service ❗️❗️❗️
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February 2024 by Joceline Gutierrez
I take my mom here once a month to deposit our RENT money in her account. I have always appreciated that some of the tellers were patient with her. But my last visit here is my last (and I mean switching to a more trusted and responsible bank). I watched my mom go in and wait in line as normal to deposit a total of $800. When one of the tellers who was doing nothing told my mom to do this on the ATM. I understand if it was $20-40 but $800 in my opinion should be taken care of with a teller to make sure that that money is in the account. The girl took my mom outside to show her how to deposit money using the ATM and for some reason the machine read only $100 out of the $800. The teller said that the machine probably is glitching or something but the money should be there and that there is nothing else she can do. She left it as is and went inside. A few days later our check bounced due to insufficient funds. We are missing $700 and because of this we have to deposit $700 again along with a late fee for rent because apparently it will take a matter of weeks for this to get resolved. This would have never happened if she would have simply did the transaction herself inside. And yes it was the machines fault that it didn’t read it right but at least hire workers who are considerate, especially towards our elders.
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February 2024 by X8 Truth (The Now)
Today I came to the branch to help individuals who didn’t not speak any English to help them open an account. We got there at 430PM and the reception we have received from the start was very disappointing and very disrespectful.I will be reaching out to the corporate office with a detailed description on how unprofessional the two staffs behaved towards Me and towards the individuals I brought to the bank.The CCTV should tell the entire story.
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October 2023 by Stephanie Flynt
Y’all, seriously, avoid this place like the plague. I saw all the negative reviews, and figured I still wouldn’t have too much trouble considering all I needed to do was open a safety deposit box, but when I came in, a woman informed me that the bankers had back to back appointments, and they were booked until next week. They were just sitting there, twiddling their thumbs, as if I couldn’t actually see them doing nothing. I’m reporting to corporate, but I’m sincerely hoping that this review will save someone else from the horrible experience I had to deal with.
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August 2023 by Daniel Hailu
I don’t like this bank anymore. I have business account with this bank for almost 10 years. When I come to the bank to wire or some relative situation, they are not helpful at all.
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August 2023 by Eddie Pop
Always great. Extremely efficient and professional.
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August 2023 by Yafet Abere
I am long time customer Wellsefarego bank silver spring MD downtown but customer service is not good
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August 2023 by Adam Parr
Customer service not up to standard ?
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August 2023 by Lornel Tompkins
Service was good. Wait wasn't long. Efficient.
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August 2023 by Ali
The worst bank in downtown Silver Spring you have to wait longer for you deposit in to a business account smh by the time you come out from the bank you will receive a ticket notice for your car
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July 2023 by amanda h
I’ve been a long time customer and not a person that typically writes reviews but the experience I had today was beyond terrible. I was waiting for about 35-40 minutes and spoke with 2 women that said they were waiting for a while before I even got there that eventually gave up and left. The employees said we had to wait for the banker to get off her lunch break, mind you it is 3pm and she said she can’t even remember when she began. After I seen she came inside, I asked her if it is possible for her to help me and my mom and her attitude was worse than disgusting. Her name is Rosa or Rosie I seen it from far but she was trying to cover it. She said she still has 30 minutes left which just is definitely not true and was unnecessarily rude, said I can’t help you and I have other appointments even though nobody was in the branch and I told her we just wanted to access the deposit box and wouldn’t take longer than 5 minutes and she was grabbing files saying she has things to do then walked away in the middle of me speaking to where the other associates were which makes absolutely no sense if you were truly on your break. I’ve never encountered such rude blatant behavior in my face, this is beyond ridiculous. In the case someone is on break, there should be someone else in their place but just nobody in the branch able to help customers is ridiculous.
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June 2023 by Hizbullah Ashna
The customer service is very weak in this location. I had an appointment they kept me waiting for almost one and half hour.The lady who is responsible for opening the box is totally unprofessional.
