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January 2024 by Maxine J.
This was my go to grocery store as it's close to my home, but after dealing with unprofessional and unhelpful Customer Service Manager, Jerome Davis, it's safe to say I will shop for my groceries elsewhere. Shoppers beware. Jerome Davis rudely refused to process a manufacturer's coupon, admitted he didn't actually read the coupon, and told me I was "just mad that I'm not getting my way". He shouldn't be customer facing at all and I feel terribly for his staff that work for a Customer Service Manager with no couth, professionalism, or resolution tenacity. Customer Service really is a dying form. I've already called Corporate to report his reprehensible behavior as I'm sure I'm not the only one he has disrespected and mistreated. Shame on Giant for hiring such an awful person in Jerome Davis.
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December 2023 by Regina C.
Convenient location but slow and rude employees. Be prepared to stand in line for 20+ mins.
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November 2023 by Meg M.
The pharmacy at this location treats pain patients like addicts. People come in looking for their prescription & are in pain. Some pharmacist was really rude to me one time. I refuse to pick up my prescription from Giant.
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November 2023 by H K.
This is the second time I bought meat from Giant at cheap price, just to find out it was rotten. First time was a steak, this time was lamb shank for 10$. I've learned my lesson.
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September 2023 by Edward W.
Well, I must say, this Giant Grocery store provides a truly unique restroom experience. Forget about privacy; they've got Steve, the guardian of the bathroom door, ensuring you enjoy your "business" in full view of the store! His dedication to door monitoring is truly impressive. 5 stars for the unforgettable bathroom drama!
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August 2023 by Sarah M.
Atrocious customer service. The self check out machine froze on me and I was told to "just wait". I stood there and waited for literally ten minutes and it was still frozen. No one attempted to assist me during this time. Finally I moved to a new machine and attempted to check out there. Suddenly the clerk on duty pops up and starts lecturing me that it is my fault for freezing the machine because I am trying to use my bonus card. If they are having a systemic problem with the machines like this why not put up signs or warn people instead of ignoring them and yelling at them. Such a terrible store.
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August 2023 by F M.
Three stars for... The disgusting, always littered and dirty entrance area. AND YOU NEED TO POWERWASH THE CONCRETE SIDEWALK AREA OUTSIDE THE STORE! Not caring whether chronically homeless people station themselves near the door and beg for money like customers are living, breathing ATMs. Not making sure that all carts are security upgraded to keep people from pushing them over into the neighborhoods. For having an ultra crowded front area with a TINY sidewalk. For keeping 8 thousand unused carts out front taking up space. For not having your security guards be assertive with the crazy beggars near the entrance.
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February 2023 by Sabrina P.
This Giant location is like all the others. No frills, often low stock of staple house hold items and fresh food. The hot food bar is pretty good. I enjoy grabbing an already prepared meal after a busy work day. The hot food bar and rotisserie chicken is the only plus about this grocery store. The self checkout line is not fast at all. The line is always super long plus the regular checkout lanes are never all open. Be prepared to spend 10 minutes+ just trying to checkout and waiting in line.
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August 2022 by Fasil Bekele
The counter ladies she’s very very very rude she doesn’t like, Black people, she’s disrespect very rude she disrespects me
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June 2022 by Kenneth K.
This has been my go to store for six years and a half years since I moved here. However, lately my wife and I noticed the sale signs are not updated on Wednesdays and the sales are not always reflected on our receipts. They also got rid of the scanners due to COVID which would be helpful in avoiding these issues. We still like their kosher selection, especially around Passover. We also love their sushi deals on Wednesdays. These are the only reasons to give them above 1 star and why we will continue to go back. Prices are also higher compared to Aldi, Lidl, Costco, and Food Lion so we often now do delivery from those stores.
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May 2022 by Frankie N.
This Giant is always so busy and doesn't always have what I want. It's well stocked enough, but I almost never get everything I came for. It's in a convenient location and the parking isn't completely terrible, but I low key try to limit my time here. My main beef I guess is that the place is dirty. I don't usually go to the checkout line. I don't know if I ever have here, actually. I usually just go to self check out. It can be a little hectic, especially if it's busy. But there's always someone working at self check out at least.
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January 2022 by Natasha K.
Purchased a gift card from here for $50, when we attempted to cash it in, it was at $0. Called the company, which told us to get in touch with Giant where we purchased it. Brought it in here, and the woman working customer service was condescending + unhelpful. I lost $50 and part of my weekend trying to resolve it. Won't be shopping here again ... for anything.
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December 2021 by Eric R.
Another night where they close 1 hour before listed time. If you are going to close at 11pm and not midnight like your signs say, just update your hours of operation. It's pretty simple.
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November 2021 by Akilah M.
I generally don't have a problem at this store. I have been going to this location for a very long time. Yesterday, I wanted to return an item. I reached the store to realize that I did not have all of the things that I needed to return the item. While I was in the process of discovering this, I encountered a man who was upset and on the phone. He seemed to direct his anger at me by threatening me to the person on the phone. I was looking for something. My attention wasn't really on the conflict until I encountered him a second time. He did eventually go away. I avoided him by going into CVS and. waiting.
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September 2021 by James T.
Two years ago I would have given this store 4 stars and wondered why others rated it so low. Now, it seems that all large retailers are pushing self checkout. This store has 10 then always has a few cashiers. Seems like the public is fine with the self checkout because the line is always long but moves swiftly enough. But I feel self checkout is, first, taking jobs and so don't like it. Second, it's putting the customers to work. The setup is poor if you have a full cart. Third, the wait in line at the traditional cashier is much longer than it used to be. So, if you get a lot of groceries Giant is worse than it used to be. Given that supermarkets compete with low margins and will lower prices when they find savings, I'd like an economist to explain how they will truly make larger long term profits by pushing self service.
