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February 2024 by D Nell
never received my order… called multiple times, nobody answers.
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February 2024 by Ray Leverette
Place sucks,no one answers the phone,no one calls you back about the order,I order fruit for same day delivery and no one call or reach out about the status,do your business elsewhere please,there are other edible arrangements places I ordered from in the pass Arlington location and waldorf numerous times never had a issue,my little girl was supposed to get a nice treat sent to her day care facility and this place didnt care
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February 2024 by Mario Cabrera
They are horrible at answering phone calls and they do not deliver, I have a long distance relationship and orderd 2 weeks in advanced and they did not deliver
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February 2024 by Collis Walker
I places the order early in the morning. My order still hasn’t been delivered. I checked the order status at 4:30pm and the order still isn’t out for delivery. I tried calling the store and I can never get in touch with somebody. Terrible service. I will not be ordering from here again.
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September 2023 by Ola Cooper
I placed an order for a Fruit Basket to be delivered August 31, 2023. It was delivered with 2 hours. This Shoutout is for the Store Manager Ms. Racheal. She was very knowledgeable, patient and went above and beyond the call of duty to assist me. I will definitely keep her number and name in my contacts when I need to place another Edible Arrangement. Superior Work Ms.,Racheal. I am a very Happy Shopper, thanks to you !!Rev. Ola Thorpe-Cooper
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August 2023 by Jazzmine Acevedo-Adams
Short Version: IF YOU ORDER FROM THIS LOCATION, I WOULD RECOMMEND TO DO A PICK UP ORDER ONLY, DO NOT TRUST THEM WITH A SPECIAL/IMPORTANT DELIVERY.Long Version: I order two arrangements, one to be delivered on a Monday, the second to be delivered on the next day (Tuesday). My first order delivered just fine, my second order however is where things blew up. I never received my second order and when calling to ask about why, the staff was completely confused and really did not know (or could not say) why my order wasn't delivered. This call happened at 11:50am on the next day (Wednesday) I asked for them to still deliver my order, although it was a day late and I no longer needed it. 3pm rolls around and still no delivery, I called back, the staff was still confused, so I asked to speak with a manager. Malik picked up the phone and said he personally tried to delivery my order but would need to put me on hold to (in his own words) "investigate" why my order wasn't delivered........ huh but I thought......... NVM. I asked for a refund because I could tell he was getting upset with me because I was frustrated with this locations customer service, I can't remember what he said after that because I was so shocked that Malik hung up on me. I tried calling back and of course nothing, so I called customer service to ensure my order was refunded (which it was). I order a lot from Edible Arrangement and this was my fifth order within the last two weeks, I will not recommend this location, there are other location with better management.
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May 2023 by Dawn Hudson
DID NOT RECEIVE WHAT I ORDERED.I ordered fruit and roses for a friend on her birthday. She received something totally different. I would like to be refunded the difference. It was never communicated to me that my order was altered. Totally unacceptable.
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May 2023 by Jemell Courtney
I ordered my mother an arrangement on 5-11-2023 and it was supposed to be delivered on 5-12-2023. It was never delivered. I’ve been trying to contact someone at the store since 5-12-2023. I’ve left voice messages and chat messages and no one has contacted me. I called a manager or someone from corporate on 5-15-2023 and was informed that someone from the store will call me on 5-16-2023. I never received a call. I will never order from edible arrangements again. This has been a horrible experience. I want a refund since I never received my order.
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May 2023 by J Lee
This location isn't deserving of any stars. I placed an order for delivery but never received the order for the scheduled date. I tried calling all throughout the day with either no answer or being placed immediately on hold for over 15 minutes with no answer. There is NO UPDATE whatsoever on the order which is unacceptable and poor customer service. Upon arriving at the location, the employees were very unorganized and act clueless of the order that has been placed. It took over 20 minutes to receive my order. If they knew it couldn't be delivered, they should've communicated that. Overall, HORRIBLE experience and I will never return to this location again.
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May 2023 by Tiana Brown
I placed my order for my aunts bday/mothers day gift on WEDNESDAY 5/10 to be delivered on FRIDAY 5/12 I received NO UPDATE AT ALL I called left a vm@the store 11am then called AGAIN 1pm samething left an email 3pm someone called back had me on hold 10-15mins only to say the order hadn't went out yet this is now near 4pm then advised me my order was READY just not delivered only for another person to call back 10mins later stating they didn't have the cupcakes HOW WAS THe ORDER READY IF U DONT HAVE the cupcakes for it so if i wouldnt have kept calling/emailing my order wouldnt have gone out today i got a text @556pm stating out for delivery totally unacceptable never again from THIS location also manager said he would personally call me when it was ready/out for delivery etc STILL havent heard from him and its stated delivered @625pm gave them a 2 solely bcuz it got delivered ONLY
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April 2023 by Kathi Muhammad
The edibles were unable to be delivered. The delivery person contacted me and he came back the next day. The person who received the get well basket was beyond happy. She loved the presentation and the fruit was delicious. She wanted to take a photo but the basket was so appealing she couldn't wait. I ordered from the Allentown Rd Store. The employee was very professional and provided excellent customer service so I decided to have smoothie. It was delicious. I highly recommend Edible Arrangements. Instead of a cake this year. I will get a birthday arrangement.
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March 2023 by Sarita Bradley
They never fail, worth every cent, 1 of a few places to show appreciation to someone with a food gift, forever excellent ❤️ ♥️ ? ? ? ?
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December 2022 by April B
Ordered from here on Thursday for a teacher appreciation gift then the very next day on Friday my card was charged for over $200. It's safe to say ordering from their site is not secure!!!Edit: After speaking with the owner of this location he did everything to make sure I received my refund from the fraud on my account. He also gave me a complimentary order and was very professional in handling my issue!
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December 2022 by Melody Banks
I placed an order at 9am for same day delivery. I called the store and spoke to Taylor to see if the order can be delivered at a specific time and she stated she did not know when her delivery driver would be showing up. This was disappointing. Eventually, the order was delivered on time but to the wrong business, even though I gave specific instructions. Thankfully, the people who received the order a few doors down were kind enough to walk it down to my boyfriends shop when they saw his name on it.
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July 2022 by Ridge M.
This is the second time my husband ordered chocolate strawberry after spending $40 for a DZ of strawberry that they were baby sizes strawberry. You can easily buy $5.99 for a pack of tiny strawberries. I will going to somewhe
