-
April 2024 by Alecia Drenckhahn
They are so friendly, helpful, and kind. You need to plan ahead because they are closed on the weekends (a company putting people over profit? In this day and age? Incredible)
-
October 2023 by Tami Oliver
McDougalls is the best. I wouldn't want to go anywhere else. The customer service is a 10!!!
-
June 2023 by Katherine Smith
I had the most painful kidney stone and needed Percocet. I called around to so many pharmacies and everyone was out. I called at 6:30 pm- didn’t have to navigate an automatic message, actually talked to a human and they had the medication. My husband went up at 6:50 once they received the prescription and they filled it! Thank you- I will always support your pharmacy from now on.
-
April 2023 by Donya Oneto
This pharmacist hung up on me!! My doctor advised me to call around to see if I could find a place that might be able to refill a prescription that was in short supply. A very nice lady checked on the strength I told I usually take as my doctor told me if they didn't have that strength in stock he could refill another in a different strength combination. She was checking for me when the pharmacist grabbed the phone and said they don't give out that information over the phone the doctor must call them directly. I proceeded to explain the doctor wanted me to find out if the pharmacy had the medication first. The pharmacist proceeded to hang-up on me! I am very disappointed and will NEVER EVER patronize this business again even though I prefer using a small local business. Surprised they are even still in business.
-
March 2023 by DSO “CPA195902” ONETTA
This pharmacist hung up on me!! My doctor advised me to call around to see if I could find a place that might be able to refill a prescription that was in short supply. A very nice lady checked on the strength I told I usually take as my doctor told me if they didn't have that strength in stock he could refill another in a different strength combination. She was checking for me when the pharmacist grabbed the phone and said they don't give out that information over the phone the doctor must call them directly. I proceeded to explain the doctor wanted me to find out if the pharmacy had the medication first. The pharmacist proceeded to hang-up on me! I am very disappointed and will NEVER EVER patronize this business again even though I prefer using a small local business. Surprised they are even still in business.
-
March 2023 by Donya O.
This pharmacist hung up on me!! My doctor provided advised me to call around to see if I could find a place that might be able to refill a prescription that was in short supply. A very nice lady checked on the strength I told I usually take as my doctor told me if they didn't have that strength in stock he could refill another in a different strength combination. She was checking for me when the pharmacist grabbed the phone and said they don't give out that information over the phone the doctor must call them directly. I proceeded to explain the doctor wanted me to find out if the pharmacy had the medication first. The pharmacist proceeded to hang-up on me! I am very disappointed and will NEVER EVER patronize this business again even though I prefer using a small local business. Surprised they are even still in business.
-
September 2022 by Samantha Cole
Recently switched pharmacies and this pharmacy has been better then the old one. Although a few times they've had to order meds and I did half to wait few days other then that the last time they had them all ready to go when I got there and are very friendly and helpful with any questions I've had about my medications.
-
June 2022 by Beth Smith!
McDougalls is the best pharmacy in town! I’m always blown away with how friendly the staff are, even the pharmacist: I’ve hitherto never seen pharmacists at other locations interacting with guests unless they had a question. It’s always a curt, cordial conversation; it completely juxtaposes the genuine care I see the McDougalls pharmacist express towards customers. I’m unable to drive, so I walk there whenever I pick up my prescription. It’s about an hour’s long round trip, but the staff always make it worthwhile whenever I pop in. Everybody there’s genuinely a breath of fresh air.It can sometimes be up to a week or so before I pick things up thanks to long hours at work, college classes, and unfortunate weather keeping me from walking up there on my days free of exigent obligation. I tend to call to check in that meds have arrived before making my trek. I have never had to wait longer than a day for a prescription to be refilled. I like to buy myself a drink from there, too, for the walk home: I find their prices to be affordable and convenient.If you’re looking for friendliness and close-knit familiarity in your medication management experience, I sincerely think this pharmacy is the way to go. My loved ones have fought wars on the phone with competing, big-name pharmacies. Overworked employees aren’t to blame here, rather a misaligned upper management that doesn’t care to make such an important job comfortable. I’m not fond of larger pharmacies anymore because of how they treat their employees.This is NOT the impression that I get from McDougalls: It’s not only a comfortable experience for me as the customer, but from an outside perspective, I sense that the staff are comfortable there, too. After my days with Eldersburg are over, I intend to keep this place within my arsenal of medical connections. Thanks for all that you guys do to make others’ lives more fulfilling, including my own.
-
June 2022 by Bobby Carrozza
Honestly, sick to my stomach. My wife went there today and was excited to see they had formula. She bought two cans. After I got home from work she showed them to me and that is when we noticed the price. $51 for 19oz of formula! The same formula usually costs around $33-$35.This store trying (and succeeding, apparently) to make a huge profit off parents struggling to find formula during this shortage is disgusting. Taking advantage of desperate and struggling parents. So very sad.
-
February 2022 by Todd Pleasant
This pharmacy is the went in yesterday for the first time and I have to say wow felt like family I highly recommend this place to anyone for any pharmacy needs they also have a awesome selection of stock and medical need ty guys.
-
October 2021 by Sariella Creeger
Can’t say enough, how pleased I am to have found this place. The employees know you and greet you by name. The pharmacists have bent over backward to help us with whatever we have needed. Forget the big pharmacy stores. Shop local, and feel like more than a number!
-
August 2021 by Katie Huggins
I am now a McDougall’s fan for life!! I recently found out that I have to take Lovenox injections during pregnancy. I was told by the pharmacist at CVS that I needed to get a sharps container to dispose of the needles. CVS and Walgreens were completely out, and Walmart & Safeway only had small ones (that my injections wouldn’t even fit through.) McDougalls ended up ordering me a large enough container for me to dispose of all of my needles between now and the end of my pregnancy.Then my doctor prescribed me a medication that was discontinued. Instead of telling me it was discontinued, or offering to call the doctor for me, CVS/Walgreens/Walmart/Safeway all told me that they couldn’t get it in. I decided to try McDougall’s as my last effort, and it was there that they discovered it was a discontinued medication. Instead of just saying that he couldn’t get it, he then called my doctor and talked to them about it. Within two hours; I had a replacement medication in my hand.The staff at McDougall’s are kind, patient, and they truly care about their customers/patients. I will be getting all of my prescriptions switched over to them. I love the mom&pop feel of the store, too. I always have to grab myself some candy (all for great prices as well) whenever I am in there.Thanks again to the staff and pharmacist at McDougall’s!
-
July 2021 by Craig Nelson
Here is the latest instance deserving 5 stars: We waited 6 days for a prescription to be filled at Walgreen's Eldersburg. When my wife could go not a day longer without it, she called her doctor who cancelled at Walgreen's and sent over to McDougalls. Filled and on our way same day. And the kicker? $7 less than the "giant".......
-
June 2020 by Amandalynn Fletcher
I've been coming here for over 2 years now and It's still the fastest pharmacy around they always know who you are when you walk in and the customer service has always been ok but it's gotten alot better then it was a year ago. I just wish they were open the same hours as they used to be. But as long as live here i will be coming here♥
-
April 2020 by Karen Cassell
Very helpful. Love that it's locally owned.
