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June 2023 by Anna L.
Sent in an online inquiry and immediately received a follow up from JESSE, guys like him make the entire car buying experience easy and fun. We called in expressing interest in a SUPRA Launch Edition and JESSE did his homework in advance, he knew all of the right answers and was able to answer any question we may have had, a conversation with him felt like a winning round of jeopardy. We ended up purchasing the car, sight unseen and relied heavily on all of his answers. He was very thorough with photos and videos, didn't matter the time of day or night when I sent a text, he replied. He got us the exact price we wanted, worked with our transporter to make sure the car was secured and hauled away for delivery. He was a dream to work with and I highly recommend using him, he's definitely an asset to the Antwerpen family! Will definitely use him again in the future if the opportunity permits!
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March 2023 by Kim H.
Purchased a vehicle here and left a deposit. The vehicle was to be picked up at another dealership. We were told that it would be here for almost a week straight and then after calling multiple times we were told that the vehicle had been sold.We received our deposit back and purchased a vehicle from another Chevy dealership that we located online and purchased the same day.
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February 2023 by Tina B.
Buyer beware of Renda and her magic desk (you will see what I mean if you ever do business there - her entire desktop is computerized). She's a fast talker and quick with her pen to point out where you should initial based on the answers you give to her questions. Make sure you read what you are initialing and DO NOT take her word for it. She will sell you services/warranties that you clearly decline all the while distracting you with endless stories of her pet goats that like to jump on trampolines and passersby that leave fan mail in her mail box. It got to the point that I had to ask her to please focus on the business at hand as she had a story for everything she tried to sell me. I eventually waived my hand over her entire desk and told her that I was not interested in any of the extras or warranties she was trying to sell me. I made it VERY clear - no mistake about it. My 31-year-old daughter was with me and attested to the same. Once we wrapped things up at Renda's magic desk I was directed back to the salesman who was ready to send me on my way. When I asked for the paperwork to review I was handed a flash drive and was told that everything was conveniently saved on the drive - only to find that I could not access it once I got home. A few weeks later I received an invoice from the company who financed my vehicle and discovered that I was charged close to $4,000 worth of services/warranties that I had declined. I immediately called Renda who pretended not to know anything about what I was talking about (she insisted that I said yes to whatever she sold me and there was no way she made a mistake). At that point I asked to speak to her manager and when I told him about the issue I was placed on a permanent hold. After 30 minutes I eventually called the dealership back from a different phone all the while remaining on hold with my original call and was told that the Manager/GM left for the day. I called several times over the next week or so but the Manager/GM was always conveniently out or I just missed him - never received a call back. I finally went over the GM's head to their Corporate office. Once I explained what was going on the the matter was swiftly taken care of within a few days by a reluctant GM who obviously got a talking to from upper management because when I met with him he was visibly irritated and repeatedly told me that he stood behind his employees 100%. He was not interested in anything that I had to say. Not a very pleasant individual to deal with to say the least. Needless to say I will not return to that dealership for any reason and I am a pretty loyal customer (to those who treat people fairly that is).
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August 2022 by Dan Thompson
Great place, excellent service. Very nice staff.
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April 2022 by Bruce Wilson
Yes They are courteous and helpful with all aspects of the process
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April 2022 by PAUL Craig
The salesman were nice and friendly and helpful how is fish looking around
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April 2022 by Bruce Allen
Fast, efficient and friendly. What more could you ask for
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April 2022 by Siona
Matt and Bill were very accommodating and nice. Worked out the best deal I seen yet. Highly recommend going to Antwerpen (Sykesville).
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March 2022 by Hollee K.
Very good customer service and wanting to make a deal with you no matter what! Everyone was very kind.
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March 2022 by Jenn S.
Went into the dealership as my other car was coming off lease. I normally hate car shopping as I hate feeling pressured. No pressure here we worked with Tom and Jim. They were very nice and let me test drive multiple cars to get a feel for the one I really wanted and worked with us on pricing. Had a great experience and would recommend.
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October 2021 by John Tindale
Brian Denney was excellent in helping me with the 2015 GMC we bought today! Thanks for a perfect buying experience with Bill and Renda working on the paperwork and financing for me. Such a pleasant truck buying experience.
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October 2021 by Mike Study
what an experience ! tom was great to work with and so was the test of the team
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September 2021 by Joshua Lambert
I took my brand new 2021 Suburban there because the paint is peeling off on the lift gate. I called ahead of time and was told I needed to come in to have the manager look at it to make sure it was covered. The manager tells me it’s covered but I need to take it back to the dealership I purchased it from. (Over an hour away). Then he proceeds to tell me that I shouldn’t hesitate to come back to them for all my scheduled services. Why even waste my time coming to their dealership if they were only going to send me away.
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August 2021 by Sam Sleva
had an excellent experience here with some very good guys. came in and got the exact truck I wanted at a deal I couldn't pass up. sales consultant Brian was super cool and friendly. Bill Collins work some good magic and got me right where I wanted to be. great guys and couldn't recommend more!
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July 2021 by Ray Gerstner
Took 2 days to do an oul change, was told 3 different prices for an oil change and tire rotation. Unfortunately was not too impressed with the service although they did drop the truck back off at the house considering it was a day later from the scheduled appointment.
