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November 2023 by Cynthia Barnes
They gave me a great oil change and it was much cheaper than jiffy lube! I will always come here.
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October 2023 by Tom Taylor
I made an appointment to get my tires done and the only time they had available was 3 weeks out, inconvenient but not too bad.On the way to my appointment I am running a bit late, I get there and I'm told that the system automatically cancels the appointment after 15 minutes and the next available opening is in a week. Meanwhile there's is not a single other car in their shop, no other cars in their parking lot either. The auto staff are all sitting around talking to each other.So a week later I get there and proceed to wait in line to check in, by the time I'm able to check in 15 minutes have passed and I'm again told that they'll have to reschedule me.So I come back again arrive on time, wait over an hour before they call me and tell me that there's "an issue with my car" they didn't go into details over the phone. One of the lift blocks (plastic block attached to the frame of the car so the lift isn't metal-on-metal) was broken. Myself and my certified Mini Cooper mechanic just put a block of scrap wood between the lift and the frame to fill the gap, but apparently Walmart is incapable of puttingy tires on because of this and they tell me I have to reschedule the appointment, again. The woman with the blond hair who works behind the service desk (don't remember her name) definitely deserves a raise. She was able to squeeze me in the next Saturday instead of a week out and was very nice through the whole interaction. However the auto tech with the long scraggly beard was the single RUDEST employee I've ever met. The entire interaction he was talking down to me and acting like I'm this colossal idiot for having a superficial plastic block missing from my car and an even bigger idiot for thinking they could do any work on it. Finally, on the way out the door (they had already moved my car to the parking lot) I was asking him a question related to the car. He gave me an answer that I didn't even hear because as he answered he TURNED HIS BACK TO ME AND WALKED AWAY and went into the shop thought the service entrance.So I run to a mini dealership that day and spend $50 on a block of plastic and put it on my car. (I didn't want to wait to have one shipped in for less because after OVER A MONTH of Walmart being Walmart my tires were looking pretty bald).Finally the day of the appointment comes around and I notice a clicking sound coming from one of the tires as I drive. I take it back to the techs, and for some reason two different service techs need to drive the car around with me to hear it even though I knew what it most likely was (I was right without even looking at the car, they used a really fat weight that was clicking into part of the suspension).Overall, absolutely terrible service. Bot times my appointment was canceled after 15 mins there was nobody else there and the techs weren't doing anything. I am most appalled by the extremely rude auto tech. I have never been treated like that in a customer service environment and I'm a pretty forgiving/easygoing guy.My wife's car needs tires now and I won't be getting them done here, mostly because of that one service tech.
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July 2023 by Kevin G. Smith
An appointment for a 15 min oil change! Service mechanic said short staffed!
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January 2023 by Aaron Parker
Replaced all tpms sensors. Appointment set up easy and no wait. Would highly recommend
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September 2022 by Anonymous30md
My appointment to get my tires mounted that I had already purchased was for 12 today And I had dropped it off at around 930am…My car has been done since noon although I did get a phone call, no messages were ever left. So I had looked up the phone number to realize who it was within a few minutes but no answer.. I called a few times more and still no answer.. so I waited a couple hours and called again n someone finally answered the phone.. the guy told me they didn’t have the right phone number even though I told him that he did, he said that he was trying to call to let me know that my car was finished and ready to be picked up.. great!!! so I went to pick my car up at 4:00 and no one was at the front desk.. I watched one of the mechanics walk past me 5 times without saying a word as though I didn’t exist. After the 6th time I said excuse me is there anyone that works here that can help me I’ve been standing here for almost 45mins..The gentleman said that he was with another customer and would be over to help me as soon as he was done. Well that’s fine, I understand your extremely busy but a lil communication would have been nice since I have been standing there for 45mins now.. Anyways another gentleman came walking up from the shop to finally help me, which was the same guy that I had dealt with earlier in the morning when I dropped my car off.. he said when he tried to call my number it was saying that it was disconnected, I said hold up no I seen that u called and no messages was ever left so I tried to call back after looking up the number but no one would answer and then you finally did answer and said my car has been ready since noon.. anyways he tells me that my tires that I had brought in to be mounted were about 10 years old which cost extra to mount.. it went from being $68 plus the warranty in rotating which was $78 to now costing $104.. what difference does it make??? if the tires were 10years old or 10 weeks old, just to have them mounted, the price all of a sudden changed and they went ahead and mounted them anyways.. n the tires were never used regardless how old they were..not very happy with the service in customer care, they’re communication sucks. And I’m not happy with the false advertisement with they’re prices on mounting tires either. I definitely won’t be coming back.Service: Auto tire replacement
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September 2022 by William Drew
Fast, friendly, and informative. Make an appointment before you come in. Still, no line on a Monday morning. Good prices, too. 1000x better than Gaithersburg.Service: Tires
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August 2022 by Mr. Criblet
Even though they can't always answer the phone, their service is prompt and correct. Remember when going here for service to make sure you have an appointment. Due to short staffing they do not accept walk ins in most cases.
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August 2022 by Msmuse
If you are black, do not go here. They're very racist and rude. You will likely get your vehicle messed up and they will gaslight you
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May 2022 by Jen30md
My appointment to get my tires mounted that I had already purchased was for 12 today And I had dropped it off at around 930am…My car has been done since noon although I did get a phone call, no messages were ever left. So I had looked up the phone number to realize who it was within a few minutes but no answer.. I called a few times more and still no answer.. so I waited a couple hours and called again n someone finally answered the phone.. the guy told me they didn’t have the right phone number even though I told him that he did, he said that he was trying to call to let me know that my car was finished and ready to be picked up.. great!!! so I went to pick my car up at 4:00 and no one was at the front desk.. I watched one of the mechanics walk past me 5 times without saying a word as though I didn’t exist. After the 6th time I said excuse me is there anyone that works here that can help me I’ve been standing here for almost 45mins..The gentleman said that he was with another customer and would be over to help me as soon as he was done. Well that’s fine, I understand your extremely busy but a lil communication would have been nice since I have been standing there for 45mins now.. Anyways another gentleman came walking up from the shop to finally help me, which was the same guy that I had dealt with earlier in the morning when I dropped my car off.. he said when he tried to call my number it was saying that it was disconnected, I said hold up no I seen that u called and no messages was ever left so I tried to call back after looking up the number but no one would answer and then you finally did answer and said my car has been ready since noon.. anyways he tells me that my tires that I had brought in to be mounted were about 10 years old which cost extra to mount.. it went from being $68 plus the warranty in rotating which was $78 to now costing $104.. what difference does it make??? if the tires were 10years old or 10 weeks old, just to have them mounted, the price all of a sudden changed and they went ahead and mounted them anyways.. n the tires were never used regardless how old they were..not very happy with the service in customer care, they’re communication sucks. And I’m not happy with the false advertisement with they’re prices on mounting tires either. I definitely won’t be coming back.Service: Auto tire replacement
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May 2022 by Watts85af
These guys aren't it. Showed up with a tire problem on a Saturday afternoon and when I asked for help they said even though they didn't have anything else they were getting off in a little bit and didn't feel like it. They weren't closing for 45 mins .
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May 2022 by Third Hawkins
Let me be clear I've gone to many auto places and none has worked with me and gave me the gratification that Corey the service manager and also Donny. Great service and a great experience. Gave great information and friendly professional atmosphere. I would highly reccomend.
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October 2021 by Sam Baron
I dealt mainly with the car care center.I would never go there again nor recommend it to anybody...
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August 2021 by Kia Toney
Absolutely horrible! I went there to get a battery change & left with a damaged hose & car problems that the auto center caused. Also my battery cable wasn't properly placed on the battery (cable were left loose) which caused my battery to malfunction. Besides bring my car in at 845am & not being told until after 12 noon that they could remove my battery cable even tho Walmart auto is the place that put it on when I received my previous battery. I don't know if I was treat like this bc I was a woman or bc I was black, but at the end of the day they also was suppose to replace my battery cable & didn't! This situation resulted in me leaving going to another auto shop bc Walmart auto center told me that's what I needed to do to get the battery cable off. When I did take it to another auto shop, the cables came off with no problem. The mechanic at that shop told me that Walmart may have not wanted to do the work of changing my battery thats why they sent me on a goose chase. Long story short, if you are black or a woman, don't go to Walmart auto care center in Sykesville, MD! I gave 5 stars so that it will be seen.
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July 2021 by kawon havens
one day I went to get my oil changed and the employees act as if the didn't want to do the job. They say things like we are booked up for days but there is no one there getting serviced. I wonder how much money walmart loses because of these employees on a daily basis? it needs a change for the better. it's just an oil change it takes minutes to get done . I don't understand
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May 2021 by Kaleb Rossbach
Slow and extremely ignorant. They need to hire new staff thats willing to work with pepole. Cant make a simple phone call without getting a attitude.