-
July 2023 by Tsion Boke
I went to this location to get a quart( the biggest take home size) of ice cream and I got two flavors. I went the second day and I wanted to get the same thing, but I was told that I can’t do two flavors. All the Baskin robin locations and any icecream place let’s you do multiple flavors when you buy a hand packed quart. Let alone quart you can even do two flavors for a double scoop. The person who helped me told me they don’t carry the flavor I asked for even tho that it the flavor I always get. I had to find the flavors and show him where it was. He not only is bad at customer service but also doesn’t know his products. I asked the reason why I was able to get two flavors the day before and not today. He said the manager made a new rule not to do it. All this conversation he didn’t even make eye contact and treated me like I was asking for something free. The other employee was talking him that I can get two flavors but he didn’t want to listen so I ended up leaving with nothing.
-
July 2023 by Razak Ouro Djeri
Need more improvement on customer service.
-
April 2023 by Mike Clarke
Worst franchise ever! Always running out of ice cream...especially Chocolate chip...just poor service and stock. Get rid of the Baskin-Robbins title and just sell donuts!
-
November 2022 by Jaime H.
If I court give 14 zeros I would. We ordered postmates from them.... I ordered a cotton candy with heath bar and marshmallows... so some genius working there took the time to look at the order and completely ignore it. I guess they said "f it" and did what they want. Instead of my order they gave me raspberry ice cream with sprinkles. LMAO. COTTON CANDY vs RASPBERRY.... Not even close in spelling nothing. 2 brain cells, clearly
-
August 2022 by Jasmine Corrin
This is a dangerous location while you’re pulling up through the drive-through they have individual customers next to your car ordering through the drive-through without vehicles make sure you have your protective measures in case somebody tries to steal or rob you. I am a delivery driver. There have been a lot of shootings in the DMV area stay safe.
-
April 2022 by Veronika Amrani
It’s looks like 5 year old make it.
-
January 2020 by Sia Fay
Sometimes you just need ice cream to make all things better. It's great medicine
-
October 2019 by Nicky G.
Literally the WORST customer service. Wanted to go for ice cream. NO customers in building. Was being rushed. After wanting to order the guy put the ice cream in the bin like I was taking too long and proceeded to argue with me. Calling corporate ASAP this location needs to be shut down.
-
October 2019 by Val
Slow but ice cream good
-
September 2019 by Monique Johnson
I was there 10 minutes before closing and I wasn't able to get service...
-
July 2019 by Carlos G.
I am a loyal customer at this location but I think today will be my last! This location has no sense of urgency! They have 6 staff members plus a manager and they all just drag there feet around. it's never a in and out thing! Hate this location I only kept going because it's close to my house but after today I'll drive the extra mile for the other location
-
July 2019 by Gabe Thompson
Here's a list of reasons I gave a one star:
-
May 2019 by Tiphanie K.
This is bad But 2 stars for effort ordered large coffer cream and sugar and eggn cheese mcmuffin knockoff My son got the Ham and cheese croissant no egg a donut and Some drink called a carmel crazy latte "iced " which was the best part of the meal except for the cinnamon. Im not a fan of dunkin but it was raining and it was open .... first My coffee I wanted cream Got creamer Added to it before i got it with sugar packets on the side.. I can taste the difference .... yuck Next the croissant wasnt a real croissant One of those one like bk trys to say is a croissant but its not ... the same size as my sandwich On what planet R croissants and english muffins the same size??? My son was disappointed with his food and hasnt touched the donut yet the atmosphere of the place is bleak and over done with pepto pink and orange inclinding the DD door handles .....last resort type of place to go note: Half way home My tummy was in distress Not good when ur on the metro Just got home My tummy is dead Dont chance it Avoid my fate :-(
-
May 2019 by RebecKay Lizabeth
I went to the store to order a unicorn cake for my daughters birthday. I asked the store clerk if there were any unicorn cakes as I had showed her from my phone. I looked in their book to choose a cake. I chose cake number B-29. It was the unicorn cake, I discussed with the store clerk that I wanted to add pink to the flowers on the unicorn. She said it could be done. I filled out the order form with my selections and added a note “add pink color†which would be interpreted as we verbally discussed (pink color to the flowers along with the colors that were shown in the book). I paid $50 for the round 9 inch cake and was on my way...
-
May 2019 by Maria R.
Okay i never write any reviews but I feel like this is necessary only because I was so embarrassed of this situation, usually my parents and I will come here to eat breakfast in Saturday mornings and nothing like this ever happened to me I placed my order 3 sandwiches 2 hash brown 2 large coffees. And a egg white bowl thingy lol I was waiting for my food they call my number I get the bag there was 2 hash brown and egg white bowl THATS IT , i kept waiting cause I just thought they weren't done with the sandwich no big problem right I was so patient and nice and once it took forever I decided to ask a lady about my order she was nice about it and said she was going to prepare it . I keep waiting THIS RUDE A** LADY WHO I WISH I SHOULD OF SPOKEN TO A MANAGER CAUSE I FELT SO EMBARRASSED she walks out her work area meets me in the hallway tells me if she can see my receipt ok I give it to her said she gave me my sandwich and that i was living about it and i was nice but then she kept pushing it accusing me of stealing sandwiches like i paid for it and haven't received it ???? I always come here drive thru for morning coffee and never have a problem everyone is so nice but this lady is who is stopping me from coming here again cause of her this was so embarrassing and I really felt like I should of spoken to a manager and yes I got my food and they actually gave me extra of everything possibly cause they forgot they gave me everything else but the sandwich were cold ? But never ever again at this place sucks cause it's where I usto go every morning before work but this employee accused me of stealing.
