-
December 2023 by julio Garcia
Discrimination ,the location is in a heavy Hispanic populated location who english isn’t first language and they take advantage of the fact you probably don’t understand what your agreeing too I witnessed it and was a victim of this practice the t mobile representative said that’s how her manager taught her to get better commissions . I didn’t make a scene I was in a rush after waiting over a hour for simple things so I left disappointed. I heard Verizon pays there employees well so I think I will be going to them and not be profiled and taking advantage of .
-
December 2023 by Artis-Graves For Kennedy
Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5) ????Review:Our visit to T-Mobile in Takoma Park today was nothing short of exceptional. We had the pleasure of being assisted by Kenneth, who displayed the utmost professionalism and made our experience stress-free.Kenneth's patience and willingness to help were truly commendable. He took the time to understand our needs and provided us with a wealth of helpful resources. His extensive knowledge of T-Mobile's products and services was evident, and he went above and beyond to ensure we had all the information we needed to make informed decisions.Not only did Kenneth address our immediate concerns, but he also took the time to educate us on various features and plans that would enhance our overall experience with T-Mobile. His dedication to customer satisfaction was evident throughout our interaction.The level of service we received from Kenneth exceeded our expectations. His friendly demeanor and genuine desire to assist made us feel valued as customers. We left the store feeling confident in our choices and grateful for the outstanding support we received.We highly recommend visiting T-Mobile in Takoma Park and specifically requesting Kenneth for any assistance. His professionalism, patience, and wealth of knowledge make him an invaluable asset to the team. Thank you, Kenneth, for making our experience truly memorable! Feliz Navidad!~CSA
-
December 2023 by rivas Franco
Disappointed in t Mobile, I bought a cell phone and a smartwatch and they were damaged. The cell phone was used, it even still has a profile account of a person on Facebook and they sold it to me as new, now it freezes, it pixelates, it moves, I just went, what will they help me with? And what they told me is that they can exchange it for one that is used, I mean that apart from selling used products and passing them off as new, they do not exchange it for a new one but rather for another used one hahaha what a pathetic fraudulent company and the smartwatch did not work from the beginning I never used it because it was damaged the first few days and it didn't turn on. They sell pure garbage in t Mobile. It's better to continue buying in Best-Bay because in that place, if they sell very good products, I recommend not buying in that store because they will sell you used and defective things and they won't bother you. They will solve nothing because what they say is what we can do and end of the story, I mean, the customer has already bought, do not bother us anymore, keep your defective products, we will not help you
-
November 2023 by Jason Bermudez
I went there today! They didn’t have iPhone SE but that’s okay! My assistant ordered it for me. This gets a 4/5 for my experience.
-
September 2023 by juan l.
Los empleados necesitan ser honestos y brindarles la información correcta. a los clientes antes de obtener cualquier dispositivo.
-
August 2023 by Rodrigo Munoz
Good please for shopping,they have good plans and explain very good
-
July 2023 by Jasmin Ramirez
Elíseo was so helpful. Amazing customer service. Very patient and understanding. Truly appreciate his kindness.
-
July 2023 by Christina Samawi
I went to the T-Mobile store in Langley park and had the pleasure working with Cindy. She was extremely helpful with a smile on her face the whole time. She made our upgrade so easy. One of the best sales rep I have worked with.
-
April 2023 by Susana Rubio
Great customer service. Cindy was amazing and really helped me with my problems
-
April 2023 by M C
Overall great experience. Everyone is knowledgeable! Love the environment
-
March 2023 by Sabrina Gutierrez
Poor customer service, nobody even greeted us when me and another customer got in, the 3 guys working there, they just kept looking at us like we were bothering them.Monica, didn’t hesitate when i ask her to cancel all my three lines and Apple Watch insurance, I’ve been a customer for almost 10 years and the guys in the store (when they were a block away) always resolved everything with a very nice attitude. Very disappointed, for the first time they made me think if I should stay with the company.
-
February 2023 by Sophia Nicole Santos
Great customer service. The person that helped me was very kind and explained my services to me thoroughly. We were in and out quickly. I will recommend people to this location.
-
July 2022 by Amanda Romero
The store was clean and everyone was welcoming. I got Oscar as my sales person, and he was wonderful. When I found out the model I wanted wasn't instore he helped me through the super easy process of ordering it online. Will 100% come back here again for my next upgrade
-
June 2022 by Pinaki Nath Chowdhury
poor service. Stayed 1 day in the neighborhood. Got scammed.
-
April 2022 by baby vella
I can not say enough good things about Cindy. The world would be such a better place with more people like her. Hands down best customer service Ever!!!
