-
April 2023 by Sabrina Gutierrez
Poor customer service, nobody even greeted us when me and another customer got in, the 3 guys working there, they just kept looking at us like we were bothering them.Monica, didn’t hesitate when i ask her to cancel all my three lines and Apple Watch insurance, I’ve been a customer for almost 10 years and the guys in the store (when they were a block away) always resolved everything with a very nice attitude. Very disappointed, for the first time they made me think if I should stay with the company.
-
April 2023 by Susana Rubio
Great customer service. Cindy was amazing and really helped me with my problems
-
April 2023 by M C
Overall great experience. Everyone is knowledgeable! Love the environment
-
March 2023 by Sophia Nicole Santos
Great customer service. The person that helped me was very kind and explained my services to me thoroughly. We were in and out quickly. I will recommend people to this location.
-
July 2022 by Amanda Romero
The store was clean and everyone was welcoming. I got Oscar as my sales person, and he was wonderful. When I found out the model I wanted wasn't instore he helped me through the super easy process of ordering it online. Will 100% come back here again for my next upgrade
-
June 2022 by Anne Confer
The manager of this service center is very friendly, helpful and the store is well organized, the staff assisting are polite, friendly and respectful, I was not feeling well and asked for a seat, she went and brought one for me, I had gone to a store in Washington DC Georgia Avenue, and waited for 39 minutes then in my turn they told me the sprint network is low, if they asked me upfront what I needed my time would have been saved. At this store they greet you and ask you what you need upfront, even though my activation took a while I was happy to be here. Thank you so much for the best service you offer. I will give them a 5 star rating.
-
June 2022 by Rayniery Chalas
One of the best experiences as a T-Mobile customer , due to the fact of ownership to customer service , had a horrendous experience with the T-Mobile next to the 711 were I was not told what it was exactly that I was paying for . Will definitely be coming back to this location.
-
June 2022 by baby vella
I can not say enough good things about Cindy. The world would be such a better place with more people like her. Hands down best customer service Ever!!!
-
June 2022 by daniela turcios-gross
Gabriel, Moises and the rest of the staff was extremely knowledgeable, patient, kind and ready to help us out. Thanks for helping us become a part of the T-Mobile family.
-
January 2022 by Ricardo M.
Mobile specialist Jessie was a godsend! She was on point and helped me during a crisis with switching over from AT&T who said I owed paying off my phone when it was already paid off. Her patience to resolve the issue was impressive. Very professional and courteous. (Jose)
-
October 2021 by Caryl Ashrey
Hector Gomez was INCREDIBLY patient and helpful. Give him a raise!
-
September 2021 by mari
I loved the service Karen & Johanna gave me. They showed me amazing customer service. Definely Will come back.
-
September 2021 by Renia Wilford
Good evening how are you doing my name is Renia wilford Sweets im at T Mobile as we speak, When I entered the store the atmosphere was perfect .The young lady that waited on me was so professional and the lady next to her they made me fill like I'm at home I'm a manger I have my own restaurant what I am trying to say is that they are so professional everyone there oh my God I want to hire them for my restaurant when I tell you they are awesome. These are the kind of workers we need in customer service. The ladies went above and beyond I tell all my customers about T mobile all the time ,but I'm gonna make sure they come here so you can meet the professional ladies st tmobile .Don't forget they are special make sure u know that.
-
August 2021 by Erick Garcia
I walked into this store today with some questions about my plan and a possible upgrade and i swear Elena was the absolute best. An angel sent from above, she answered all my questions and made me feel so comfortable I’m def going back if i ever need anything else to her!
-
April 2021 by Bety Cabrera
I would like to rate Hector 100 stars, he did a great job while I was in the store, congratulation for your customer service